Processes and customer involvement, Project Management

Assignment Help:

Processes and Customer Involvement

Many processes are designed keeping in mind that value is provided by involving the customer in the delivery of the final product.  The involvement may range from self service to the customer by deciding the time and place where the service is to be provided.

Self  Service : This  can be explained with  the help of following  example for example morning  store  in Delhi  started a new trend in buying  groceries by introducing self service. This was a change from the traditional system where the customer gave a list to the grocer who then supplied the items. Morning store found that they not only saved money by not employing people, but also they increased sales due to a high level of impulse buying. Though traditionally self service was meant to save money and thereby provide greater value to the customer, it soon found application for other strategic considerations also.

Product Selection: Business organizations are increasingly attempting to involve their customers in the product design by providing them different options for customization. For example  Maruti Udyog limited the premier automobile manufacturer in India in a bid to retain its premier position in the market is offering customization for its basic car model the Maruti 800 even before consumers have demanded it.  The customer has been offered a choice of color combinations material and functionality adds- ons. The facility is not only available on new purchases but also available for in use cars so that the company retain the goodwill of its existing customers.  This of option has implications both in product as well as process design decisions.

Partnerships: Organizations engage in an active dialogue with customers using new emerging technologies.  Customers are increasingly becoming partners in creating value. Customers can now decide the time and location where the service or product is to be delivered. Pricing and billing systems are modified to customer convenience.


Related Discussions:- Processes and customer involvement

Project execution plan, A project execution plan (written and graphical rep...

A project execution plan (written and graphical report) developing the strategy covering FIVE key areas: Some guidelines for each subject area are listed below, but the report s

Importance of undertaking a project completion review, L Company, a manufac...

L Company, a manufacturer of family cars, has invested in a robotic painting system for its cars Ensuring the right quality of paintwork on each car is a critical success factor fo

Merits of external recruitment-human resource management, External recruitm...

External recruitment has certain merits: The selection of staff can be made from a much greater number of people. It brings individuals into the organization who have d

Describe problems with functional project coordination, Question 1: "Ma...

Question 1: "Matrix structures are becoming more common and are likely to continue to do so in the future" (Field and Keller, 1998). a) Describe likely problems with functio

Budget, Budget A budget is a financial preparation or planning and a re...

Budget A budget is a financial preparation or planning and a record of all planned expenses and revenues. It is a plan for borrowing, saving and spending. A budget is a sign

A comparative literature review, a comparative literature review on project...

a comparative literature review on project management in small businesses (2000 words)

Downward communication from the superior to the subordinate, How must be th...

How must be the downward communication from the superior to the subordinate? There formal communication in between subordinate and superior, here the superior sends directions

Developing a Proposal, Your first assignment is to complete a Project Prop...

Your first assignment is to complete a Project Proposal. You are expected to produce a thorough and professional treatment of every element of the deliverable. The page length asso

Benefits of having a clear mission for pv company, T has recently been appo...

T has recently been appointed as the new Chief Executive of PV Company which manufactures cosmetics and toiletries. She has spent the first three months meeting with her senior man

Manufacturer''s promotional activity, Explain how a manufacturer's promotio...

Explain how a manufacturer's promotional activity might vary depending upon the sort of distribution channel that operates. Distribution includes getting the right products to

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd