Processes and customer involvement, Project Management

Assignment Help:

Processes and Customer Involvement

Many processes are designed keeping in mind that value is provided by involving the customer in the delivery of the final product.  The involvement may range from self service to the customer by deciding the time and place where the service is to be provided.

Self  Service : This  can be explained with  the help of following  example for example morning  store  in Delhi  started a new trend in buying  groceries by introducing self service. This was a change from the traditional system where the customer gave a list to the grocer who then supplied the items. Morning store found that they not only saved money by not employing people, but also they increased sales due to a high level of impulse buying. Though traditionally self service was meant to save money and thereby provide greater value to the customer, it soon found application for other strategic considerations also.

Product Selection: Business organizations are increasingly attempting to involve their customers in the product design by providing them different options for customization. For example  Maruti Udyog limited the premier automobile manufacturer in India in a bid to retain its premier position in the market is offering customization for its basic car model the Maruti 800 even before consumers have demanded it.  The customer has been offered a choice of color combinations material and functionality adds- ons. The facility is not only available on new purchases but also available for in use cars so that the company retain the goodwill of its existing customers.  This of option has implications both in product as well as process design decisions.

Partnerships: Organizations engage in an active dialogue with customers using new emerging technologies.  Customers are increasingly becoming partners in creating value. Customers can now decide the time and location where the service or product is to be delivered. Pricing and billing systems are modified to customer convenience.


Related Discussions:- Processes and customer involvement

Give an example of critical path by activity and duration, Give an example ...

Give an example of demonstrating a network or critical path by given activity and duration. Activity                      Duration (Wks)                   Preceded by

What do you mean by the term dependency, What do you mean by the term depen...

What do you mean by the term dependency? How can project dependencies be shown for planning reasons? Dependency arises when, for illustration, task or deliverable 'A' should be

Explain the sources of conflict, In response to changing customer demands a...

In response to changing customer demands and strong competition, the new product development team of Z Company has been working on a new product range. However, the process has not

Contingency planning-planning function, Contingency planning Contingenc...

Contingency planning Contingency planning is the part of the planning process that identifies alternative courses of action that an organization might follow if various differe

Define the review and audit of post completion report, Define the review an...

Define the review and audit of post completion report. Post completion (PC) review and audit: A post completion review and audit will observe the lessons to be learned an

Advantages of product layout - low work in progress, Advantages of Product ...

Advantages of Product Layout - Low Work in Progress Since production is carried on in a pre arranged continuous sequence, the stock of work in progress of materials in transit

Cost targeting, Cost Targeting Cost targeting is the pricing method whi...

Cost Targeting Cost targeting is the pricing method which has to be used by the firms. It is defined as the cost management tool used for reducing the overall cost of the produ

Enterprising management, Hi dear my presentation is ready I need to do my B...

Hi dear my presentation is ready I need to do my Business Plan on it for 2500 words.. can u do it please

Relationship between values and behavior, Strong organisational values, eng...

Strong organisational values, engaging vision that is inspirational for employees as well as creating a sense of involvement with effective communication channels.Organizational va

Project risk and procurement management, The management of risk is proving ...

The management of risk is proving to be one of the most difficult tasks for the project management profession. How can risk be managed effectively and who should be responsible for

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd