Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Processes and Customer Involvement
Many processes are designed keeping in mind that value is provided by involving the customer in the delivery of the final product. The involvement may range from self service to the customer by deciding the time and place where the service is to be provided.
Self Service : This can be explained with the help of following example for example morning store in Delhi started a new trend in buying groceries by introducing self service. This was a change from the traditional system where the customer gave a list to the grocer who then supplied the items. Morning store found that they not only saved money by not employing people, but also they increased sales due to a high level of impulse buying. Though traditionally self service was meant to save money and thereby provide greater value to the customer, it soon found application for other strategic considerations also.
Product Selection: Business organizations are increasingly attempting to involve their customers in the product design by providing them different options for customization. For example Maruti Udyog limited the premier automobile manufacturer in India in a bid to retain its premier position in the market is offering customization for its basic car model the Maruti 800 even before consumers have demanded it. The customer has been offered a choice of color combinations material and functionality adds- ons. The facility is not only available on new purchases but also available for in use cars so that the company retain the goodwill of its existing customers. This of option has implications both in product as well as process design decisions.
Partnerships: Organizations engage in an active dialogue with customers using new emerging technologies. Customers are increasingly becoming partners in creating value. Customers can now decide the time and location where the service or product is to be delivered. Pricing and billing systems are modified to customer convenience.
What are the conditions of risk occurrence in project? Within a project environment there is all the time a risk or chance which adverse conditions arise, which could reason of
what are applications of PTS
advantages and disadvantages
Question 1: Explain why hotel managers today are expected to be well-versed in Facilities Planning and Design Management. What according to you could be the drawbacks of poor
Unit rate contracts In a unit-rate contract, the seller commits to providing each unit of work defined by a buyer for a fixed price per unit of each work item. Engineered m
A 2000 word report due electronically 12 pm Wednesday 13 May for those presenting findings in Week 11 or 12 pm Wednesday 20 May for those presenting findings in Week 12) This wi
Input Data Collection The input data for the model was collected accurately to be as close as possible to a typical emergency room. We expected that the number of patients comi
What are the advantages of critical path analysis? Advantages of critical path analysis (CPA): a. Classifies interrelationships in between various activities or tasks
Risk Breakdown Structure (RBS) R isk Breakdown Structure (RBS) is a tool developed by Dr. David Hillson that is used to guide the risk management process. He describes RBS as
3. What are some ways to manage a stakeholder relationship closely? Give examples of how you might manage relationships differently based on the unique personalities of different
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +91-977-207-8620
Phone: +91-977-207-8620
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd