Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Processes and Customer Involvement
Many processes are designed keeping in mind that value is provided by involving the customer in the delivery of the final product. The involvement may range from self service to the customer by deciding the time and place where the service is to be provided.
Self Service : This can be explained with the help of following example for example morning store in Delhi started a new trend in buying groceries by introducing self service. This was a change from the traditional system where the customer gave a list to the grocer who then supplied the items. Morning store found that they not only saved money by not employing people, but also they increased sales due to a high level of impulse buying. Though traditionally self service was meant to save money and thereby provide greater value to the customer, it soon found application for other strategic considerations also.
Product Selection: Business organizations are increasingly attempting to involve their customers in the product design by providing them different options for customization. For example Maruti Udyog limited the premier automobile manufacturer in India in a bid to retain its premier position in the market is offering customization for its basic car model the Maruti 800 even before consumers have demanded it. The customer has been offered a choice of color combinations material and functionality adds- ons. The facility is not only available on new purchases but also available for in use cars so that the company retain the goodwill of its existing customers. This of option has implications both in product as well as process design decisions.
Partnerships: Organizations engage in an active dialogue with customers using new emerging technologies. Customers are increasingly becoming partners in creating value. Customers can now decide the time and location where the service or product is to be delivered. Pricing and billing systems are modified to customer convenience.
When JF persuaded a leading retail supermarket chain to trial her 'home-made' chocolate dessert range she could not have anticipated how well it would sell. Now a year on she has f
Project Closure Project closure is the last stage of the Project Life Cycle. The beginning of the Project Closure Phase is analysed by the completion of all project objectives
When you had to grow a strategy for a tiny software house employing fifty or therefore professional computer people, then how would you go regarding it? What area would you use to
QUESTION (a) Risk has always been an intrinsic part of project management. With increasing market dynamic conditions, Safety and Health in workplaces, changing technology and g
Explain about the term performance management systems in brief. Performance management systems: Measurement processes of frequently assessing a projects progress in oppos
describe project life cycle
Policies are general statements to guide subordinate thinking in the decision making process. policies define the area within which a subordinate may make a decision. In
A good leader is not necessarily a good manager.” Discuss this statement & compare leadership With management.
Risk type To identify specific problems in your project, you first need to categorise the risks. The project constraints are well-organised in the PERIL database, which are
Describe Reck and Long's purchasing development model. Supply is now accepted as a more fundamental and strategic method when compared to purchasing. Twenty years ago Reck and
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +91-977-207-8620
Phone: +91-977-207-8620
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd