Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Processes and Customer Involvement
Many processes are designed keeping in mind that value is provided by involving the customer in the delivery of the final product. The involvement may range from self service to the customer by deciding the time and place where the service is to be provided.
Self Service : This can be explained with the help of following example for example morning store in Delhi started a new trend in buying groceries by introducing self service. This was a change from the traditional system where the customer gave a list to the grocer who then supplied the items. Morning store found that they not only saved money by not employing people, but also they increased sales due to a high level of impulse buying. Though traditionally self service was meant to save money and thereby provide greater value to the customer, it soon found application for other strategic considerations also.
Product Selection: Business organizations are increasingly attempting to involve their customers in the product design by providing them different options for customization. For example Maruti Udyog limited the premier automobile manufacturer in India in a bid to retain its premier position in the market is offering customization for its basic car model the Maruti 800 even before consumers have demanded it. The customer has been offered a choice of color combinations material and functionality adds- ons. The facility is not only available on new purchases but also available for in use cars so that the company retain the goodwill of its existing customers. This of option has implications both in product as well as process design decisions.
Partnerships: Organizations engage in an active dialogue with customers using new emerging technologies. Customers are increasingly becoming partners in creating value. Customers can now decide the time and location where the service or product is to be delivered. Pricing and billing systems are modified to customer convenience.
Steps of Process Planning Procedure Step 1 Selection of Process: A process is necessary in order to shape form condition and join materials and components with the help of mac
S Company has been awarded the contract for the refurbishment of a local hotel. The overall timescale for the project has been agreed at 30 weeks (a high fast completion for this s
describe project life cycle
Ask question #MinimA new client of theirs named “ S&Y ” has started handing good amount of projects to them. It is estimated that in the upcoming year this crucial client will be g
Q. You have been hired by a contractor, who wants you to organize a construction project for one of their clients. The project team has been working for six weeks. You need to eval
P hases of value engineering process I nvestigation phase: This phase investigates the background information, the technical input reports, the field data, the functiona
Net Present Value (NPV) analysis is a method of calculating the expected net monetary gain or loss from a project by discounting all expected future cash inflow and outflow to the
Scenario: You are a member of the Project Review team for CK Software Services. At the next meeting, the team will discuss the scheduling for the new automated teller machine (ATM)
i) Explain the project management control technique called earned value analysis and illustrate the fundamental concepts. Justify your answer. ii) Determine the progress and
Backward Integration A strategy in which an organization builds competitive benefits by controlling the provider of the raw materials needed to make its products.
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +91-977-207-8620
Phone: +91-977-207-8620
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd