Processes and customer involvement, Project Management

Assignment Help:

Processes and Customer Involvement

Many processes are designed keeping in mind that value is provided by involving the customer in the delivery of the final product.  The involvement may range from self service to the customer by deciding the time and place where the service is to be provided.

Self  Service : This  can be explained with  the help of following  example for example morning  store  in Delhi  started a new trend in buying  groceries by introducing self service. This was a change from the traditional system where the customer gave a list to the grocer who then supplied the items. Morning store found that they not only saved money by not employing people, but also they increased sales due to a high level of impulse buying. Though traditionally self service was meant to save money and thereby provide greater value to the customer, it soon found application for other strategic considerations also.

Product Selection: Business organizations are increasingly attempting to involve their customers in the product design by providing them different options for customization. For example  Maruti Udyog limited the premier automobile manufacturer in India in a bid to retain its premier position in the market is offering customization for its basic car model the Maruti 800 even before consumers have demanded it.  The customer has been offered a choice of color combinations material and functionality adds- ons. The facility is not only available on new purchases but also available for in use cars so that the company retain the goodwill of its existing customers.  This of option has implications both in product as well as process design decisions.

Partnerships: Organizations engage in an active dialogue with customers using new emerging technologies.  Customers are increasingly becoming partners in creating value. Customers can now decide the time and location where the service or product is to be delivered. Pricing and billing systems are modified to customer convenience.


Related Discussions:- Processes and customer involvement

Describe what is involved in benchmarking, FLF is a courier company based i...

FLF is a courier company based in Z Country which presents direct document and parcel express delivery services for commercial customers. It prides itself not only on its reliabili

What are the benefits of project management software, What are the benefits...

What are the benefits of project management software? Project management (PM) software benefits are as follows: a. Project scheduling b. Budgeting and controlling cost

Project cycle time optimisation, C y c le Time Optimisation Cycle ti...

C y c le Time Optimisation Cycle time optimisation is an operating philosophy of maximising the efficiency of the sub optimal value-added activities while reducing the non-

Demonstration of work plan of national weather service, The National Weathe...

The National Weather Service The Scenario:The National Weather Service has recently faced downsizing due to a significantpersonnel shift in the Obama budget.  The White House budg

Demonstrate a critical approach to management theories, Your Integrated Man...

Your Integrated Management Project will be marked initially by a tutor. The marked project may then moderated by another tutor to ensure consistency between markers. A sample of th

Varying utilization plan, Varying Utilization Plan The utilization of ...

Varying Utilization Plan The utilization of workers is varied keeping it he workforce size and inventory size constant. The number of workers is kept constant in this plan. Du

What is culture of organisation where study and work done, Consider the org...

Consider the organisation which employs you or where you study. What is the culture of this organisation? Why does this have that exacting culture? What organisational culture woul

Explain the different methods for monitoring the project, Question: (a)...

Question: (a) The purpose of Project Monitoring and Control is to evaluate and provide an understanding of the evolution and progress of a project. This enables measurement of

Discuss importance of value management in project life cycle, Question: ...

Question: (a) Past projects have shown that cost escalation is a common phenomenon with respect to the amount by which actual costs increases overrun the initial estimated cos

Thesis paper for project management, I need a thesis statement as if it we...

I need a thesis statement as if it were for a paper written on • Managing project resources: time, cost, quality, risk, and scope. This needs to be plagiarism free.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd