Question 1:

(i) Explain why it is not normally advisable to use the cost plus method in the pricing of rooms for first class hotels.

(ii) Mention and explain four types of room rates applicable to both business and resort hotels.

Question 2:

(i) Mention and explain the functions of the various sections and sub-departments that make the Rooms Division Department.
(ii) Discuss the importance of a good communication process for the Rooms Division Department?

Question 3:

(i) Explain the reservations process from the time a reservation is made up to the preparation of the arrival and departure list.
(ii) Elaborate on the various stages of the check-in & check-out procedures.