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1. Investigate: Consider the operations of your own organisation (or another with which you are familiar) and report on how its operational processes are designed. From your reading the Operations Management and other background reading, consider whether or not alternative approaches might lead to improvements in the performance of the organisation.
2. Write: Report
Whilst some account of your organisation's current process design operations will be appropriate, this should not be too lengthy; of more importance are relevant references to the literature, and demonstration of your critical faculties in weighing theory against practice.
What is Customer Relationship Management?
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1.Read the following case: 'Mr Soft n Cool Gelato' is an Ice Cream business owned by Alfredo and Guido Corleone. Since they started the business 18 years ago the firm has expan
1. Why some employees entitled to overtime and others are are exempt from being paid overtime? 2. Explain what job sharing is and how it typically works in terms of compensation
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