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QUESTION 1 (a) Explain the four characteristics of service and discuss the challenges that these characteristics pose to service products. Use relevant examples for each charac
Construction Procedure: Parts of a Questbnnaire or Interview Schedule A questionnaire or an interview schedule contain the following parts: a) Introduction and Instr
Q. How is the cost of FCA best defensible to the public? FCA is not a fixed product it is an approach, it is potential to tailor a cost-effective FCA system to meet the require
You have just been appointed as Public Relations Director of a service sector organization and first assignment is to make a crisis communication plan. The subsequent elements s
Objectives of Resource Sharing The objectives implied in resource sharing activity are very idealistic in nature. They are mainly aimed at providing convenient access to info
Organizational Culture A common perception held by the industries members is a system of shared meaning. For most people, organizational culture is something they cannot descri
Question 1: (a) Decision making is the essence of management, and every decision starts with a problem. (i) What is a decision? (ii) What is a problem? (b) Decision m
QUESTION a) Define cost benefit analysis as used to appraise large public sector investments b) Compare and contrast cost benefit analysis with investment appraisal c) Ex
Question 1: a. What are the traditional measures of development? b. What are the basic characteristics of the least developing nations? c. According to Denis Goulet, what
Information for Innovation Innovation is based on new ideas, and new combination of old ideas, the utility of which is tested with applications using different kinds of infor
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