Principle of total quality management, Project Management

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1. Objective ( Theme ) : Continuous quality improvement at every level at every place and at every stage.

2. Approach :Management involvement and leadership, Empowering staff team work and action research.

3. Scale : Every one working in the organization is involved including suppliers and customers.

4. " Standard : Do it Right First Time Every Time "

5. Measure : Customer satisfaction ( internal and external ).

6. Philosophy : Prevention of defects and not detection and correction ( prevention oriented approach ).

7. Tools: Commitment participation , motivation, education, and training organization development quality system.

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