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1. Objective ( Theme ) : Continuous quality improvement at every level at every place and at every stage.
2. Approach :Management involvement and leadership, Empowering staff team work and action research.
3. Scale : Every one working in the organization is involved including suppliers and customers.
4. " Standard : Do it Right First Time Every Time "
5. Measure : Customer satisfaction ( internal and external ).
6. Philosophy : Prevention of defects and not detection and correction ( prevention oriented approach ).
7. Tools: Commitment participation , motivation, education, and training organization development quality system.
Question: (a) "TQM requires the whole organization to adopt the culture of quality. In a TQM organization quality will dictate the decisions, tasks and processes." In the lig
What are the benefits to an organisation of having a Project and Programme support office? The major advantages to an organisation by having a Project and Programme support off
requirements for direct contracting
summarise the argument for such a policy of partnering with a major supplier such as BAA and MACE HAVE DON HERE
Question : (a) Describe the importance of the following quality tools in process improvement: (i) Pareto diagrams (ii) cause-and-effect diagrams (b) The Managi
Policy requirements The following are the policy requirements: A c countability for projects: For adequate definition and responsible implementation of projects the
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