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Question:
You are the manager of a restaurant and receive a letter from a customer complaining about the quality of service and the rudeness of one member of your staff. You have investigated the complaint and have found it to be genuine. The member of staff had previously been a good worker and had dealt with customers in an appropriate way. Even though he has told you that he has been suffering from some personal problems, you feel the incident is serious and you are going to follow the company's disciplinary procedure and issue a verbal warning.
(a) Plan the disciplinary interview by writing out any questions you would ask during the interview and how you would phrase the verbal warning.
(b) Draft a letter from the restaurant in reply to the customer's complaint.
Throughout this course, you have analyzed and discussed case studies and issues on key ethical issues in information technology. Now it is time to consider how these theories apply
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