Plan the disciplinary interview, Business Law and Ethics

Assignment Help:

Question:

You are the manager of a restaurant and receive a letter from a customer complaining about the quality of service and the rudeness of one member of your staff. You have investigated the complaint and have found it to be genuine. The member of staff had previously been a good worker and had dealt with customers in an appropriate way. Even though he has told you that he has been suffering from some personal problems, you feel the incident is serious and you are going to follow the company's disciplinary procedure and issue a verbal warning.

(a) Plan the disciplinary interview by writing out any questions you would ask during the interview and how you would phrase the verbal warning.

(b) Draft a letter from the restaurant in reply to the customer's complaint.


Related Discussions:- Plan the disciplinary interview

Effect of voluntary winding up, Effect of Voluntary Winding Up: The ma...

Effect of Voluntary Winding Up: The main difference in legal consequences between a compulsory and voluntary winding up are: (a) A voluntary winding up commences on the day

State the linkages among policy research and policy decision, State the lin...

State the linkages between policy research and policy decisions The linkages between policy research and analysis and policy decisions are complex and, often, problematic but t

Illustrate the example of the policy clustering, Illustrate the example of ...

Illustrate the example of the Policy Clustering Countries democratize because of political or economic pressures within their country pressures that exist simultaneously for le

Standard of proof in civil cases, Standard of proof in civil cases: Th...

Standard of proof in civil cases: Therefore the standard of proof in civil cases is on a preponderance of probabilities or on a balance of probabilities.  So it must be more p

Removal of directors - company management, Removal of Directors: By s....

Removal of Directors: By s.185(1) a company may by ordinary resolution remove a director before the expiration of his period of office, but notwithstanding anything in the art

International law relating to air and outer space, International law relati...

International law relating to air and outer space International law relating to air and outer space is an extensive and important area. It regulates at global level and its si

Remedies of the buyer - sales of goods, Remedies of the Buyer - Sales of Go...

Remedies of the Buyer - Sales of Goods (a)Damages for non-delivery Section number 51 (1) provides that whether the seller wrongfully neglects or refuses to deliver the go

Sources of us law of contract, Sources of US Law of Contract However t...

Sources of US Law of Contract However the Law of Contract Act 1961, S. 2(2) provides like, except as may be provided through any written law to the time being in force, hence

Mode of reduction - alteration of capital, Mode of Reduction: S.68 (1)...

Mode of Reduction: S.68 (1) expressly states that a company may reduce its capital "in any way". There is therefore no statutorily prescribed mode of reduction and the actual

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd