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PERIODICALS RECEIVING WORK:
The work of receiving periodicals is perhaps the most difficult activity in the Periodicals Department. It requires thoughtful planning and systematic routines and procedures. 8.5.1 Planning Planning for the work of receiving periodicals has to do mainly with the methods for ensuring the prompt receipt and recording of the periodicals. The methods of recording adopted not only should account for the periodicals subscribed to and received, but also should alert the library about the non-receipt of any item after its expected date. It must enable the detection of the non-receipts so that follow-up actions like sending reminders and claiming replacements can be done as a regular routine. The system must also help in settling claims for non-supply and in avoiding overpayment. However, there are different methods in use among libraries, the most common being:
T ools and techniques used for quality assurance All the tools used for quality planning and quality control are used for quality assurance as well. In addition to these tools
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