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Performing Quality Assurance
Quality assurance is the process of providing confidence that the project will satisfy the identified quality standards. It is performed through out the project. Before the development of ISO 9000 Series, the activities that fall under quality planning were a part of quality assurance.
Often quality assurance is provided by a Quality Assurance Department. There are two types of quality assurance. Internal quality assurance is provided to the project management team and to the organisation management. External quality assurance is provided to the customer and others who are not actively involved in the project work.
Problem 1 Many surveys have been carried out over recent years to try to evaluate why customers are lost. While the answers may vary by customer and organisation, survey after
T ools and techniques used for quality assurance All the tools used for quality planning and quality control are used for quality assurance as well. In addition to these tools
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O utput of quality planning process Quality management plan is one of the major outputs of quality planning. It describes how the project management team will implement the q
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