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Performing Quality Assurance
Quality assurance is the process of providing confidence that the project will satisfy the identified quality standards. It is performed through out the project. Before the development of ISO 9000 Series, the activities that fall under quality planning were a part of quality assurance.
Often quality assurance is provided by a Quality Assurance Department. There are two types of quality assurance. Internal quality assurance is provided to the project management team and to the organisation management. External quality assurance is provided to the customer and others who are not actively involved in the project work.
Question 1: (a) Explain the basic philosophy behind quality management systems such as those specified in ISO 9000:2000 series. (b) Discuss how an effective quality manageme
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