Performance prism - performance and productivity measures, Operation Management

Assignment Help:

Performance Prism - Performance and Productivity Measures

Neely and Adams (2000) argue that in their recent research managers and academics highlight the need for a fresh perspective on performance measurement and that the perspective should focus on stakeholder satisfaction. What managers wish to ascertain is who are the most influential stakeholders and what do they want and need? They contend that once this question has been addressed, it is possible to turn their attention to strategy. The research undertaken by Neely and his associates has produced a catalogue structure which includes, the 3 dimensional performance prism. The catalogue is structured around the performance prism. The prism takes a stakeholder-centric view of performance measurement and reflects the need to not only measure stakeholder satisfaction but also stakeholder contribution to an organisation's wants and needs. See this figure and the figure on page 285. Neely describes the catalogue under the following headings:

 

  • Stakeholder satisfaction: who are our stakeholders and what do they want and need?
  • Strategies: what strategies do we have to put in place to satisfy the wants and needs of these key stakeholders?
  • Processes: what critical processes do we require if we are to execute these strategies?
  • Capabilities: what capabilities do we need to operate and enhance these processes?
  • Stakeholder contributions: what contributions do we require from our stakeholders if we are to maintain and develop these capabilities?

 

Neely and Adams (2000) suggests that: 

... 90 per cent of managers fail to implement and deliver their organisation's strategy. Why? There are multiple reasons, but a key one is that strategies contain inherent assumptions about the drivers of improved business performance ... clearly if the assumptions are false, then the expected benefits will not be achieved.


Related Discussions:- Performance prism - performance and productivity measures

What benefit would utilize the optimal order quantity yield, Garden Variety...

Garden Variety Flower Shop uses 750 clay pots a month. The pots are purchased at $2 each. Annual carrying cost per pot are estimated to be 30 percent of the cost and ordering costs

Police resource was first utilized the jack the ripper case, What police re...

What police resource was first used in the Jack the Ripper Case?

Explain administrative issues, Unit IV: At the Bargaining Table Unit V: Gri...

Unit IV: At the Bargaining Table Unit V: Grievances and Arbitration Unit VI: Wage Issues and Economic Supplements Unit VII: Institutional Issues Unit VIII: Administrative Issues

Explain salary will the inducement comprise, Existing salary for managers i...

Existing salary for managers is 45,000 euros (58,567 US DOLLARS) PLUS BONUSES. AVERAGE SALARY FOR MANAGERS IN RANGE IS 60,000 EUROS (78,090), NO BONUSES. Recommendations must inclu

Find how much does the airport need to set aside now to pay, Orlando Intern...

Orlando International Airport plans to extend passenger capacity of its existing terminal to accommodate its forecasted growth. A new terminal would be needed once the state's busi

Explain what advice would you give to the ceo, You are the assistant to the...

You are the assistant to the CEO of a small textile firm that manufactures high-quality, premium priced, stylish clothing. The CEO has decided to see what the opportunities are for

Practice Question.., 4. (32 points) You and your roommate are planning to o...

4. (32 points) You and your roommate are planning to open “Pizza In The Dorm” to make and distribute fresh pizza from your dorm room. You plan to provide 100% fresh, high quality p

Briefly analyze two opportunities, Thoroughly research and analyze two oppo...

Thoroughly research and analyze two opportunities and two major threats that united airlines is facing

Describe the difference between consumer products, Explain the difference b...

Explain the difference between consumer products and business products. Why are some products difficult to categorize as one or the other? Give an example of a business product, a

Explain valuing health care, Valuing Health Care" Please respond to the fol...

Valuing Health Care" Please respond to the following: •Determine the best way to leverage value from health IM / IT investments in today's health care environment. Provide specific

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd