Performance prism - performance and productivity measures, Operation Management

Assignment Help:

Performance Prism - Performance and Productivity Measures

Neely and Adams (2000) argue that in their recent research managers and academics highlight the need for a fresh perspective on performance measurement and that the perspective should focus on stakeholder satisfaction. What managers wish to ascertain is who are the most influential stakeholders and what do they want and need? They contend that once this question has been addressed, it is possible to turn their attention to strategy. The research undertaken by Neely and his associates has produced a catalogue structure which includes, the 3 dimensional performance prism. The catalogue is structured around the performance prism. The prism takes a stakeholder-centric view of performance measurement and reflects the need to not only measure stakeholder satisfaction but also stakeholder contribution to an organisation's wants and needs. See this figure and the figure on page 285. Neely describes the catalogue under the following headings:

 

  • Stakeholder satisfaction: who are our stakeholders and what do they want and need?
  • Strategies: what strategies do we have to put in place to satisfy the wants and needs of these key stakeholders?
  • Processes: what critical processes do we require if we are to execute these strategies?
  • Capabilities: what capabilities do we need to operate and enhance these processes?
  • Stakeholder contributions: what contributions do we require from our stakeholders if we are to maintain and develop these capabilities?

 

Neely and Adams (2000) suggests that: 

... 90 per cent of managers fail to implement and deliver their organisation's strategy. Why? There are multiple reasons, but a key one is that strategies contain inherent assumptions about the drivers of improved business performance ... clearly if the assumptions are false, then the expected benefits will not be achieved.


Related Discussions:- Performance prism - performance and productivity measures

Organizational goals, outline major benefits of organizational goals and d...

outline major benefits of organizational goals and describe the situation in which have observe the benefiys

Explain managers and supervisors need to have knowledge, Why do all manager...

Why do all managers and supervisors need to have knowledge and skills related to Human Resource management?

What happen to the degree of objective risk, If a corporation doubles the n...

If a corporation doubles the number of exposure units, what may be said to happen to the degree of objective risk? Explain your answer and state the basic principle illustrated.

Explain collected at different points, Two samples are said to be independe...

Two samples are said to be independent if they are collected at different points in time. False True

Explain marketing prescription drugs, Is direct to consumer (DTC) advertisi...

Is direct to consumer (DTC) advertising of drugs considered ethical? What facts could be supplied to help you make your decision? 2. What ethical issues should be considered when m

Why university refused to pay the card charges on the ground, Type your The...

Type your The University of North is the major state university. The University was preparing for its upcoming re-accreditation, so the University board set aside extra funds to ma

Explain marketing to customers and consumers, Discuss the value of marketin...

Discuss the value of marketing to the consumer, the stakeholder and stockholder. Address the following: a. the value you place on marketing b. the value of marketing to customers a

Explain what is communication, Q1. What is communication? define it in your...

Q1. What is communication? define it in your own words Q2. Describe the characteristics of effective business communication and give examples Q3. Sould a researcher always ob

Capasities in both manufacturing and service sector operatio, define the te...

define the term "operation management" and expailn the importants of operation management theories in both manufacturing and services

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd