Performance prism - performance and productivity measures, Operation Management

Assignment Help:

Performance Prism - Performance and Productivity Measures

Neely and Adams (2000) argue that in their recent research managers and academics highlight the need for a fresh perspective on performance measurement and that the perspective should focus on stakeholder satisfaction. What managers wish to ascertain is who are the most influential stakeholders and what do they want and need? They contend that once this question has been addressed, it is possible to turn their attention to strategy. The research undertaken by Neely and his associates has produced a catalogue structure which includes, the 3 dimensional performance prism. The catalogue is structured around the performance prism. The prism takes a stakeholder-centric view of performance measurement and reflects the need to not only measure stakeholder satisfaction but also stakeholder contribution to an organisation's wants and needs. See this figure and the figure on page 285. Neely describes the catalogue under the following headings:

 

  • Stakeholder satisfaction: who are our stakeholders and what do they want and need?
  • Strategies: what strategies do we have to put in place to satisfy the wants and needs of these key stakeholders?
  • Processes: what critical processes do we require if we are to execute these strategies?
  • Capabilities: what capabilities do we need to operate and enhance these processes?
  • Stakeholder contributions: what contributions do we require from our stakeholders if we are to maintain and develop these capabilities?

 

Neely and Adams (2000) suggests that: 

... 90 per cent of managers fail to implement and deliver their organisation's strategy. Why? There are multiple reasons, but a key one is that strategies contain inherent assumptions about the drivers of improved business performance ... clearly if the assumptions are false, then the expected benefits will not be achieved.


Related Discussions:- Performance prism - performance and productivity measures

Explain quantitative risk so important in risk mitigation, Why is quantitat...

Why is quantitative risk so important in risk mitigation? Explain how you have seen this in action in life or in your organization.

Explain security measures for the wireless classes, Imagine you are the Pre...

Imagine you are the President or Dean of a new school. This school is going to be completely mobile and wireless class for the future. Describe and design your school, taking into

Describe potential key changes in technology, Discuss potential key changes...

Discuss potential key changes in technology, communications, and competition that Sigma will face in the future. Which will have the most impact on Sigma future marketing strategie

Operations management, a small assembly line for the assembly of power stee...

a small assembly line for the assembly of power steering pumps needs to be balanced. exhibit 8.11 is the precedence diagram. the cycle time is determined to be 1.5 minutes. how wou

Upper Control limit, Twenty-five samples of size thirty (30) were collected...

Twenty-five samples of size thirty (30) were collected and a total of 48 nonconforming items were found yielding p-bar = 0.064. The three sigma upper control limit (UCL) for a p co

Linear trend equation, A cosmetics manufacturers marketing department has d...

A cosmetics manufacturers marketing department has developed a linear trend equation that can be used to predict annual sales of its popular Hand and Foot Cream. We are given F sub

Explain create problems for inventory management, To be more competitive, m...

To be more competitive, many fast-food chains began to expand their menus to include a wider range of foods. Although contributing to competitiveness, this has added to the complex

Explain deviance and a moderate level of cohesiveness, Why is it important ...

Why is it important for groups and teams to have a balance of conformity and deviance and a moderate level of cohesiveness?

Explain concepts of design quality and conformance design, What is the diff...

What is the difference between the concepts of design quality and conformance design? Give examples to compare/contrast the two concepts.

What are disadvantages of using single sourcing strategies, What are the di...

What are the disadvantages of using single sourcing strategies? Disadvantages of using single sourcing strategies: a. Could merely one single supplier into the industry

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd