Performance prism - performance and productivity measures, Operation Management

Assignment Help:

Performance Prism - Performance and Productivity Measures

Neely and Adams (2000) argue that in their recent research managers and academics highlight the need for a fresh perspective on performance measurement and that the perspective should focus on stakeholder satisfaction. What managers wish to ascertain is who are the most influential stakeholders and what do they want and need? They contend that once this question has been addressed, it is possible to turn their attention to strategy. The research undertaken by Neely and his associates has produced a catalogue structure which includes, the 3 dimensional performance prism. The catalogue is structured around the performance prism. The prism takes a stakeholder-centric view of performance measurement and reflects the need to not only measure stakeholder satisfaction but also stakeholder contribution to an organisation's wants and needs. See this figure and the figure on page 285. Neely describes the catalogue under the following headings:

 

  • Stakeholder satisfaction: who are our stakeholders and what do they want and need?
  • Strategies: what strategies do we have to put in place to satisfy the wants and needs of these key stakeholders?
  • Processes: what critical processes do we require if we are to execute these strategies?
  • Capabilities: what capabilities do we need to operate and enhance these processes?
  • Stakeholder contributions: what contributions do we require from our stakeholders if we are to maintain and develop these capabilities?

 

Neely and Adams (2000) suggests that: 

... 90 per cent of managers fail to implement and deliver their organisation's strategy. Why? There are multiple reasons, but a key one is that strategies contain inherent assumptions about the drivers of improved business performance ... clearly if the assumptions are false, then the expected benefits will not be achieved.


Related Discussions:- Performance prism - performance and productivity measures

Describe the various stages in team development, Question 1: (a) Descri...

Question 1: (a) Describe the various stages in team development. (b) What are the characteristics of an effective work team? Question 2: (a) Define Leadership. (b)

Transportation problem, Calculate row or column penalty we take two values ...

Calculate row or column penalty we take two values namely the minimum and 2nd minimum? If 4 4 5 occurs in a problem, we choose 4 as a minimum and 5 the 2nd minimum why not another

Q3. What do you understand by “line balancing”? What happens, Q3. What do y...

Q3. What do you understand by “line balancing”? What happens if balance doesn’t exist?

Calculate the effectiveness of the police department, Q1. What recommendati...

Q1. What recommendations can you offer Dick Enrico to improve his chances of staying successful for the rest of his career? Normal 0 false fal

Define skills needed in order to succeed as systems analyst, Discuss the ty...

Discuss the types of skills needed in order to succeed as a systems analyst

In a transportation problem only used in a maxmin problem, In a transportat...

In a transportation problem, shipments from a dummy origin A Should be given a small cost to maximize their use B Should be given a large cost to prevent their use C Ar

What is utility of optimised production technology, Q. What is utility of o...

Q. What is utility of optimised production technology to manufacturing operations? Optimised production technology (OPT) optimises the employ of ‘bottleneck resources' (restric

Define strong technical skills or strong communications, What types of peop...

What types of people have more difficulty being team players? What helps promote good team player behaviour? 3. What do you think is more important for a good IT professional: stro

Explain if you agree abandoned the property, As an appellate judge, you hav...

As an appellate judge, you have been assigned the following court case. When Gayle Benz left her husband, Jeffrey, she left personal property valued at $10,000 at their residence.

Explain functions of marketing management, Explain functions of marketing m...

Explain functions of marketing management. Functions of Marketing Management: The broad functions of marketing management includes as in following : (i) Marketing Research

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd