Performance prism - performance and productivity measures, Operation Management

Assignment Help:

Performance Prism - Performance and Productivity Measures

Neely and Adams (2000) argue that in their recent research managers and academics highlight the need for a fresh perspective on performance measurement and that the perspective should focus on stakeholder satisfaction. What managers wish to ascertain is who are the most influential stakeholders and what do they want and need? They contend that once this question has been addressed, it is possible to turn their attention to strategy. The research undertaken by Neely and his associates has produced a catalogue structure which includes, the 3 dimensional performance prism. The catalogue is structured around the performance prism. The prism takes a stakeholder-centric view of performance measurement and reflects the need to not only measure stakeholder satisfaction but also stakeholder contribution to an organisation's wants and needs. See this figure and the figure on page 285. Neely describes the catalogue under the following headings:

 

  • Stakeholder satisfaction: who are our stakeholders and what do they want and need?
  • Strategies: what strategies do we have to put in place to satisfy the wants and needs of these key stakeholders?
  • Processes: what critical processes do we require if we are to execute these strategies?
  • Capabilities: what capabilities do we need to operate and enhance these processes?
  • Stakeholder contributions: what contributions do we require from our stakeholders if we are to maintain and develop these capabilities?

 

Neely and Adams (2000) suggests that: 

... 90 per cent of managers fail to implement and deliver their organisation's strategy. Why? There are multiple reasons, but a key one is that strategies contain inherent assumptions about the drivers of improved business performance ... clearly if the assumptions are false, then the expected benefits will not be achieved.


Related Discussions:- Performance prism - performance and productivity measures

Explain indifferent between machines a and c, At a decision point in a deci...

At a decision point in a decision tree, which machine would you select when trying to maximize payoff when the anticipated benefit of selecting machine A is $45,000 with a probabil

MR, HOW DO YOU TREAT SAFETY STOCK COMPUTING MATERIAL REQUIREMENT SCHEDULE

HOW DO YOU TREAT SAFETY STOCK COMPUTING MATERIAL REQUIREMENT SCHEDULE

Explain what are the boundary points of the feasible region, Maxwell Manufa...

Maxwell Manufacturing makes two models of felt tip marking pens. Requirements for each lot of pens are given below. Fliptop Model Tiptop Model Available Plastic 3 4

Describe transfer of training, Explain "transfer of training" Share your ex...

Explain "transfer of training" Share your examples of how/when this has happened? Question: suggest a name for online groccery store which has online delivery in 30mins?

Identify different types of quality system, (a) Identify different types of...

(a) Identify different types of quality system/philosophy/approaches and critically discuss the relative effectiveness of the philosophy, systems and approaches (b) Evaluate the

Upper Control limit, Twenty-five samples of size thirty (30) were collected...

Twenty-five samples of size thirty (30) were collected and a total of 48 nonconforming items were found yielding p-bar = 0.064. The three sigma upper control limit (UCL) for a p co

The owners it person has alerted him to several problems, The graphic desig...

The graphic design shop where you work as the Account Manager is doing well. Just last year, the owner hired three new designers and a receptionist, bringing the total number of em

Explain evolution of the supply chain concept, What is the relationship bet...

What is the relationship between the growth in worldwide competition and the evolution of the supply chain concept?

Outline suggestions for stimulate strategic entrepreneurship, As the invest...

As the investment community watches to see if Blockbuster will be able to sustain a double-digit growth rate under the new direction, the CEO is reviewing his actions as the strate

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd