Performance measures - operation strategy, Operation Management

Assignment Help:

Performance Measures - Operation Strategy

It is common to find that measures are made of operational factors which do not contribute to the winning of orders, whilst key factors remain unmeasured. Schmenner (1994) labels the former as 'false alarms', and the latter as 'gaps'. In a study of the relationships between business goals and performance measures he questioned senior executives of manufacturing firms from around the world.

He found that machine efficiency, labour efficiency and direct cost reduction were heavily used but, typically, they were false alarms. Conversely, the more difficult to obtain measures of such factors as new product introduction and customer satisfaction were gaps, which ... are widely recognised as important, and at least in our survey sample, it is apparent that companies could become better at managing them and that they do not measure them effectively. The fact that any measures used may well have to be non-financial and approximate should not deter us from using them. It is far better to measure the right thing inexactly and in timely fashion than the wrong thing with great precision and well after the fact.


Related Discussions:- Performance measures - operation strategy

Hospitality industry , Can I have a process strategy matrix , which has 5...

Can I have a process strategy matrix , which has 5 key performance objectives, people processes, technology and information in one of the accor chain hotel?

Explain ethical for employers to use information technologie, Is it ethical...

Is it ethical for employers to use information technologies to extend work into employees home lives?

Explain competitive strategy relate to value chain structure, How does comp...

How does competitive strategy relate to value chain structure?

MR, HOW DO YOU TREAT SAFETY STOCK COMPUTING MATERIAL REQUIREMENT SCHEDULE

HOW DO YOU TREAT SAFETY STOCK COMPUTING MATERIAL REQUIREMENT SCHEDULE

Explain what is the direct labour utilization, Revisit the Automobile Drive...

Revisit the Automobile Driver's License office example. a. What is the direct labour utilization for the process shown in figure 7.6a? b.What is the direct labour utilization for

Explain procurement management, Which of the nine knowledge areas defined i...

Which of the nine knowledge areas defined in the Project Management Body of Knowledge includes the activities of generating, collecting, distributing, storing, retrieving and dispo

Analyze and describe each party''s attitudes, Apply general attribution the...

Apply general attribution theory to analyze and explain each party's attitudes and conclusions. Hint: use consensus, consistency, distinctiveness

Explain streaming video, Streaming Video: The Job Market for Graduates DQ V...

Streaming Video: The Job Market for Graduates DQ Video Document Discussion Topic What is your opinion of the interviewing tips given in the video? Which tips of your own would you

Explain what is the role of safety stock in an mrp system, 1) Discuss the m...

1) Discuss the meaning of MRP such as planned order release and scheduled order receipts? 2) Many practitioners currently update MRP weekly or biweekly. Would it be more valuabl

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd