Performance measures - operation strategy, Operation Management

Assignment Help:

Performance Measures - Operation Strategy

It is common to find that measures are made of operational factors which do not contribute to the winning of orders, whilst key factors remain unmeasured. Schmenner (1994) labels the former as 'false alarms', and the latter as 'gaps'. In a study of the relationships between business goals and performance measures he questioned senior executives of manufacturing firms from around the world.

He found that machine efficiency, labour efficiency and direct cost reduction were heavily used but, typically, they were false alarms. Conversely, the more difficult to obtain measures of such factors as new product introduction and customer satisfaction were gaps, which ... are widely recognised as important, and at least in our survey sample, it is apparent that companies could become better at managing them and that they do not measure them effectively. The fact that any measures used may well have to be non-financial and approximate should not deter us from using them. It is far better to measure the right thing inexactly and in timely fashion than the wrong thing with great precision and well after the fact.


Related Discussions:- Performance measures - operation strategy

Define the strategic positioning by reck and long, Q. Define the strategic ...

Q. Define the strategic positioning by Reck and Long? The strategic positioning tool through Reck and Long: Reck and long looked at the various positions or approaches to su

Explain scope of a project, Illustrate how to effectively and efficiently r...

Illustrate how to effectively and efficiently report on the scope of a project to the different stakeholder groups • Use figures and tables to provide examples • Show calcula

Performance and productivity measurement, Performance and Productivity Meas...

Performance and Productivity Measurement The Performance and Productivity Measurement is divided into two parts: ? Performance measurement and ? Productivity measu

What is the probability of having more units in the system, 1. Consider a s...

1. Consider a single-line, single-server waiting line system. Suppose that there is only physical space for 2 units in the system (one in line and one being served). The arrival ra

Explain integration of social networking, Choose any company web site (it c...

Choose any company web site (it can be your own company) and evaluate its effectiveness. Write an essay of between 750-1000 words, double-spaced, focusing on such topics as the web

What are the relevant costs involved, Process Solutions provides a computer...

Process Solutions provides a computer-based document processing service. The accountant has produced the following analysis.   Standard Modifi

Discuss the internal factors as means of improving business, 1.Read the fol...

1.Read the following case:  'Mr Soft n Cool Gelato' is an Ice Cream business owned by Alfredo and Guido Corleone. Since they started the business 18 years ago the firm has expan

Explain allowable standard deviation in the temperature, Rachel loves to ba...

Rachel loves to bake cookies, but she has an old oven that has trouble maintaining a constant temperature. if the acceptable temperature range for making the cookies is 350 plus or

What are the arguments for as against social responsibility, What are the a...

What are the arguments for and against social responsibility on the part of businesses? Please in addition, which set of arguments is more compelling?

Explain design-oriented hazards, A comprehensive safety assessment report c...

A comprehensive safety assessment report contains both testing and hazard analysis. What types of safety testing would be performed on commercial aircraft to identify any design-o

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd