Performance measures - operation strategy, Operation Management

Assignment Help:

Performance Measures - Operation Strategy

It is common to find that measures are made of operational factors which do not contribute to the winning of orders, whilst key factors remain unmeasured. Schmenner (1994) labels the former as 'false alarms', and the latter as 'gaps'. In a study of the relationships between business goals and performance measures he questioned senior executives of manufacturing firms from around the world.

He found that machine efficiency, labour efficiency and direct cost reduction were heavily used but, typically, they were false alarms. Conversely, the more difficult to obtain measures of such factors as new product introduction and customer satisfaction were gaps, which ... are widely recognised as important, and at least in our survey sample, it is apparent that companies could become better at managing them and that they do not measure them effectively. The fact that any measures used may well have to be non-financial and approximate should not deter us from using them. It is far better to measure the right thing inexactly and in timely fashion than the wrong thing with great precision and well after the fact.


Related Discussions:- Performance measures - operation strategy

Why is the eoq model important, 1. The annual demand for university student...

1. The annual demand for university students style note pads is 10,000 units. The supplier operates the business 300 days per year and delivers over five working days. Calculate th

Describe the structure of the appellate courts, You have successfully held ...

You have successfully held your first training session on the common law tradition and sources of law! Now that everyone has an understanding of the origins of law, your next prime

Explain the eight general strategies in the business buying, Describe the e...

Describe the eight general strategies in the business buying decision process.

Line balacing, what happens if line balancing does not exist

what happens if line balancing does not exist

Explain impact far beyond their firm boundaries, Multinational enterprises ...

Multinational enterprises (MNEs) have an impact far beyond their firm boundaries. Assume you are working for a small firm that supplies a product or service to an MNE. How might yo

Explain guidelines on discrimination because of religion, Inez Garcia was b...

Inez Garcia was born in Portland, Oregon. Her mother is from Italy and Jewish. Her father is Mexican. Under the Guidelines on Discrimination Because of Religion or National Origin,

General questions, wanna know how long it takes to receive a paper

wanna know how long it takes to receive a paper

Calculate the expected value of perfect information, A small building contr...

A small building contractor has recently experienced two successive years in which work opportunities exceeded the firm's capacity. The contractor must now make a decision on capac

Determine the optimal order quantity as well the annual cost, The home good...

The home goods department of a large department store sells 175 units per month of a certain large bath towel. The unit cost of a towel to the store is $2.50 and the cost of placin

Explain women understand the importance of behaving similar, The program, "...

The program, "Bully Broads" is designed to help Answer men understand the controlling nature of women. Women understand how their perception of what it takes to get ahead can be vi

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd