Performance measures - operation strategy, Operation Management

Assignment Help:

Performance Measures - Operation Strategy

It is common to find that measures are made of operational factors which do not contribute to the winning of orders, whilst key factors remain unmeasured. Schmenner (1994) labels the former as 'false alarms', and the latter as 'gaps'. In a study of the relationships between business goals and performance measures he questioned senior executives of manufacturing firms from around the world.

He found that machine efficiency, labour efficiency and direct cost reduction were heavily used but, typically, they were false alarms. Conversely, the more difficult to obtain measures of such factors as new product introduction and customer satisfaction were gaps, which ... are widely recognised as important, and at least in our survey sample, it is apparent that companies could become better at managing them and that they do not measure them effectively. The fact that any measures used may well have to be non-financial and approximate should not deter us from using them. It is far better to measure the right thing inexactly and in timely fashion than the wrong thing with great precision and well after the fact.


Related Discussions:- Performance measures - operation strategy

Explain can managers improve both simultaneously, A college professor told ...

A college professor told her students, "The purpose of a management course is to teach students about management, not to teach them to be managers." Do you agree or disagree with t

What is matrix organisation, What is Matrix organisation? Ans: A Mat...

What is Matrix organisation? Ans: A Matrix organisation is a combination of Project and functional organisation.

Explain if overachievement is acceptable, If overachievement is acceptable,...

If overachievement is acceptable, the appropriate di+ variable can be dropped from the objective function.

Natural extrinsic reward comparises all the following except, Natural extri...

Natural extrinsic reward include all the following except/1.compliment/2.special Jon/3.asking advice/4.recognition/5. Merit pay increase/ which of these-answer is correct

What are disadvantages of the demand management strategies, What are the di...

What are the disadvantages of the demand management strategies? The disadvantages of the demand management strategies are as illustrated here: a. Not at all times effective

Explain what is the role of a cio in today''s global business, 1. What is t...

1. What is the role of a CIO in today's global business environment? 2. Dr. Carr presents a good argument in the "IT doesn't matter" reading. Present your view of Carr's central

Define how each it project supports bill''s umuc pizza, Explain how each IT...

Explain how each IT project listed above specifically improves and/or supports Bill's UMUC Pizza business

Explain could speed up a floor buffing machine, Consider this situation: Jo...

Consider this situation: Joseph had an idea that he could speed up a floor buffing machine by putting a different motor on it. After about 25 tries he was able to make a buffer run

Explain system of billing, Suppose you are the manager of an accounts recei...

Suppose you are the manager of an accounts receivable unit in a large company. You are switching to a new system of billing and record-keeping and need to train your three supervis

Explain select one and critique its content, Conduct a search of websites t...

Conduct a search of websites that provide Internet presentations. Select one and critique its content, visuals, and the presenter's skills. Make sure to include the URL in your Dis

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd