Performance measures - operation strategy, Operation Management

Assignment Help:

Performance Measures - Operation Strategy

It is common to find that measures are made of operational factors which do not contribute to the winning of orders, whilst key factors remain unmeasured. Schmenner (1994) labels the former as 'false alarms', and the latter as 'gaps'. In a study of the relationships between business goals and performance measures he questioned senior executives of manufacturing firms from around the world.

He found that machine efficiency, labour efficiency and direct cost reduction were heavily used but, typically, they were false alarms. Conversely, the more difficult to obtain measures of such factors as new product introduction and customer satisfaction were gaps, which ... are widely recognised as important, and at least in our survey sample, it is apparent that companies could become better at managing them and that they do not measure them effectively. The fact that any measures used may well have to be non-financial and approximate should not deter us from using them. It is far better to measure the right thing inexactly and in timely fashion than the wrong thing with great precision and well after the fact.


Related Discussions:- Performance measures - operation strategy

Decribe an examination-taking work plan, 1 Page maximum for the whole quest...

1 Page maximum for the whole question] : College students are "invincible". They study on the floor, spread their materials on the floor and lean over to access them, slouch in a c

Explain net income, Scott Equipment Organization is investigating various c...

Scott Equipment Organization is investigating various combinations of short- and long-term debt in financing assets. Assume the organization has decided to employ $10 million in cu

What protected in a bia plan, Select an organization and discuss what type ...

Select an organization and discuss what type of information should be protected in a BIA plan. How would you ensure protection of the confidentiality of such information and preven

Explain what is the production, A local market research firm has just won a...

A local market research firm has just won a contract for several thousand small projects involving data gathering and statistical analysis. In the past, the firm has assigned each

Appropriate control limits for the data, A quality team at Milburn Textiles...

A quality team at Milburn Textiles has been charged with setting up control charts to monitor a key dyeing process that has been improved and now stable.  The ideal temperature for

Mass Production and Continuous Flow Manufacturing, Mass Production and Cont...

Mass Production and Continuous Flow Manufacturing  Continuous systems lie at the other extreme, where demand for a single product is sufficiently high to warrant the installa

Explain the importance of performance appraisal, Explain the importance of ...

Explain the importance of performance appraisal. Significance of performance appraisal: This is helpful in operational decisions of personal management relating to pay rais

Gravity center of method, hello , we need to news of practical example of c...

hello , we need to news of practical example of company''s gravity of method

Valuate the production quantity, Using the data, suppose the manufacturer h...

Using the data, suppose the manufacturer has an inflated demand forecast as follows: Quantity Probability 2,200 5% 2,300 6% 2,400 10% 2,500 17% 2,600 30% 2,700

Explain sql commands that are used for data manipulation, What is the role ...

What is the role of structure query language (SQL) in database object creation and information management in a relational database? Identify three SQL commands that are used for da

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd