Performance measures - operation strategy, Operation Management

Assignment Help:

Performance Measures - Operation Strategy

It is common to find that measures are made of operational factors which do not contribute to the winning of orders, whilst key factors remain unmeasured. Schmenner (1994) labels the former as 'false alarms', and the latter as 'gaps'. In a study of the relationships between business goals and performance measures he questioned senior executives of manufacturing firms from around the world.

He found that machine efficiency, labour efficiency and direct cost reduction were heavily used but, typically, they were false alarms. Conversely, the more difficult to obtain measures of such factors as new product introduction and customer satisfaction were gaps, which ... are widely recognised as important, and at least in our survey sample, it is apparent that companies could become better at managing them and that they do not measure them effectively. The fact that any measures used may well have to be non-financial and approximate should not deter us from using them. It is far better to measure the right thing inexactly and in timely fashion than the wrong thing with great precision and well after the fact.


Related Discussions:- Performance measures - operation strategy

Discuss how various legal-political-economic system, Discuss how various le...

Discuss how various legal, political, economic, and cultural systems may affect the brokering of a relationship with international partners.

How to develop a supply chain infrastructure, What approaches can be taken ...

What approaches can be taken to develop a supply chain infrastructure that provide an accurate view of overall channel performance?

What is home improvement and building supply chain, Home-Base, a home impro...

Home-Base, a home improvement and building supply chain, is going to build a new warehouse facility to serve its stores in six North Carolina cities-Charlotte,Winston-Salem, Greens

Explain what is the average waiting time in line, Assume a drive-up teller ...

Assume a drive-up teller window at a bank. Customers arrive at the rate of 25 per hour. The teller can serve one customer every two minutes. Assume exponential inter-arrival and ex

Iventory control and management, Nuvyug Industries Ltd. Has an annual requi...

Nuvyug Industries Ltd. Has an annual requirement of 5,000 pieces of brake cylinders for its popular brand of golf carts. Each brake cylinder has a carrying cost of ` 25 per unit pe

Explain type of research design, Which type of research design - explorator...

Which type of research design - exploratory, descriptive, or casual - is appropriate for the following examples? Explain why? Cosmopolitan magazine sends out a cover in selected ma

Explain the common grounds for discharge, Describe the common grounds for d...

Describe the common grounds for discharge and the procedural requirements that are outlined in many collective bargaining agreements. State why the following are important when the

Quality management., examples of internal and external failure cost

examples of internal and external failure cost

Describe how the operations function is linked with other, Q1: Explain how ...

Q1: Explain how the operations function is linked with other business functions in an extended enterprise. Discuss several specific functions and interactions. Q2: What are the

Explain what is a learning organization?, Q1. What is a learning organizati...

Q1. What is a learning organization? Q2. 1. "JUST DO IT" advertisement for Nike. What is the marketing purpose of this slogan? Is this slogan effective? 2. "DAIMONDS ARE FORE

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd