Performance measures - operation strategy, Operation Management

Assignment Help:

Performance Measures - Operation Strategy

It is common to find that measures are made of operational factors which do not contribute to the winning of orders, whilst key factors remain unmeasured. Schmenner (1994) labels the former as 'false alarms', and the latter as 'gaps'. In a study of the relationships between business goals and performance measures he questioned senior executives of manufacturing firms from around the world.

He found that machine efficiency, labour efficiency and direct cost reduction were heavily used but, typically, they were false alarms. Conversely, the more difficult to obtain measures of such factors as new product introduction and customer satisfaction were gaps, which ... are widely recognised as important, and at least in our survey sample, it is apparent that companies could become better at managing them and that they do not measure them effectively. The fact that any measures used may well have to be non-financial and approximate should not deter us from using them. It is far better to measure the right thing inexactly and in timely fashion than the wrong thing with great precision and well after the fact.


Related Discussions:- Performance measures - operation strategy

Responsibilities of operations managers, what are the direct responsibiliti...

what are the direct responsibilities of operations managers?

What are the pros and cons of cumulative voting, Discuss the pros and cons ...

Discuss the pros and cons of cumulative voting vice regular voting for Directors of a company. Why would a company choose one over the other? Who benefits from each type: sharehold

Explain what are the key competencies, What are the key factors that define...

What are the key factors that define success in the search industry? What are the key competencies, capabilities, and resources of successful search engine companies?

Describe strategic goal and plan evaluation, Strategic Plan For this ass...

Strategic Plan For this assignment, you will need to choose a company that you have familiarity with or knowledge of their corporate structure and strategies. You may choose to

Explain what will be the average tardiness of these orders, A single machin...

A single machine work center has five jobs assigned to it. They are labeled, in the order of their arrival in the shop, as jobs A, B, C, D and E. The work center may work on only o

Explain should galanz have evolved from being an oem, Should Galanz have ev...

Should Galanz have evolved from being an OEM to being an OBM?Is Galanz structured to compete as an OEM? Why or why not?

Transaction Processing Systems, Discuss the organization structure and oper...

Discuss the organization structure and operation of a university. identify the different types of Transaction Processing System that can be defined for the university specify the d

Explain key dimensions of the general environment, Compare and contrast the...

Compare and contrast the key dimensions of the general environment, the task environment and the enacted environment of an organization.

Explain level of bookings influences, Please give a detailed explanation fo...

Please give a detailed explanation for the following scenario: Your industry practices reporting "bookings" for contracted business. The level of bookings influences your company's

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd