Performance measures - operation strategy, Operation Management

Assignment Help:

Performance Measures - Operation Strategy

It is common to find that measures are made of operational factors which do not contribute to the winning of orders, whilst key factors remain unmeasured. Schmenner (1994) labels the former as 'false alarms', and the latter as 'gaps'. In a study of the relationships between business goals and performance measures he questioned senior executives of manufacturing firms from around the world.

He found that machine efficiency, labour efficiency and direct cost reduction were heavily used but, typically, they were false alarms. Conversely, the more difficult to obtain measures of such factors as new product introduction and customer satisfaction were gaps, which ... are widely recognised as important, and at least in our survey sample, it is apparent that companies could become better at managing them and that they do not measure them effectively. The fact that any measures used may well have to be non-financial and approximate should not deter us from using them. It is far better to measure the right thing inexactly and in timely fashion than the wrong thing with great precision and well after the fact.


Related Discussions:- Performance measures - operation strategy

Explain change forces are adapting and sustaining, Which of the following b...

Which of the following best shows forces for change vs. forces for stability? Change forces are: adapting, sustaining, and predicting; whereas stability forces are: bureaucracy, tr

Explain communication is a two-way process, Communication is a two-way proc...

Communication is a two-way process. Communication is a series of loops. A message must be sent and the message must be received. However, the message must also be understood and ac

Observation methods, Observation  Methods: The  observation methods i...

Observation  Methods: The  observation methods is the most commonly used  methods  especially in studies  relating to  behavioural sciences. In a way we all observe things aro

Explain what challenges or barriers may happen, You are part of a group of ...

You are part of a group of newly hired team superintendents with Riordan Manufacturing. Your group was hired to lead new teams and begin production of the newly designed CardiCare

Explain business as a sole proprietorship, Conway just received his contrac...

Conway just received his contractor's license in the state of Virginia. For years, Conway did light construction work for a few commercial accounts. He was very successful and had

Discuss pressure for change originates in the environment, Noted organizati...

Noted organization theorist said, "Pressure for change originates in the environment: pressure for stability originates within the organization." Do you agree? Discuss

Depict a histogram and pareto chart, Create a Histogram and Pareto Chart fo...

Create a Histogram and Pareto Chart for each of the following categories using data provided Fan satisfaction survey results (N=250) Gameday: Parking A:90 B:105 C: 45 D: 5

Change Management in Process/Systems?, main principles of project managemen...

main principles of project management aiding the operations manager/manageress in introducing change to the process/system?

Explain fixed cost, Explain Fixed Cost. Fixed Cost: Cost may be desc...

Explain Fixed Cost. Fixed Cost: Cost may be described as the amount of expenditure incurred on, or attributable to a specified thing. Fixed costs are those costs that tend t

Explain the benefits of using erds in database design, What are the benefit...

What are the benefits of using ERDs in database design, implementation, and documentation? How does a design tool like a Microsoft Visio diagram help the organization create and do

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd