Performance measures - operation strategy, Operation Management

Assignment Help:

Performance Measures - Operation Strategy

It is common to find that measures are made of operational factors which do not contribute to the winning of orders, whilst key factors remain unmeasured. Schmenner (1994) labels the former as 'false alarms', and the latter as 'gaps'. In a study of the relationships between business goals and performance measures he questioned senior executives of manufacturing firms from around the world.

He found that machine efficiency, labour efficiency and direct cost reduction were heavily used but, typically, they were false alarms. Conversely, the more difficult to obtain measures of such factors as new product introduction and customer satisfaction were gaps, which ... are widely recognised as important, and at least in our survey sample, it is apparent that companies could become better at managing them and that they do not measure them effectively. The fact that any measures used may well have to be non-financial and approximate should not deter us from using them. It is far better to measure the right thing inexactly and in timely fashion than the wrong thing with great precision and well after the fact.


Related Discussions:- Performance measures - operation strategy

Statistical process control - mean and range charts, Statistical Process Co...

Statistical Process Control - Mean and Range Charts 1. SPC can be used as a means of preventing product non-conformance  2. Causes of variability may be categorised as comm

Explain treatment of mental illness in the medical model, Compare the treat...

Compare the treatment of mental illness in the medical model, the public health model, and the human service model. Which model provides the best treatment or approach in your opin

Describe making better business decision, Making Better Business Decision: ...

Making Better Business Decision: Do you provide the quizzes/exams questions for this book? **You didn't answer my questions a Yes or No would have been sufficient. Please answer th

Explain what is the multifactor productivity for each system, A grocery cha...

A grocery chain is considering the installation of a set of 4 self-checkout lanes. The new self-checkout lane setup will replace 2 old cashier lanes that were staffed by a cashier

Process capability index - measure of inherent capability, Process Capabili...

Process Capability Index - Measure of the Inherent Capability This index provides a measure of the inherent capability of a process by simply relating the 6σ spread of the pro

Explain what is the maximum flow for this network, Union Express has 60 ton...

Union Express has 60 tons of cargo that need to be shipped from Boston to Dallas. The shipping capacity on each of the routes Union Express planes fly each night is shown in the fo

Explain graphically depict the interaction among its lunch, Big Bobs Burger...

Big Bobs Burger Barn would like to graphically depict the interaction among its lunch- ordering customers and its three employees. Customers come into the restaurant and eat there,

Explain will any action notices be generated, The MPS for product A calls f...

The MPS for product A calls for 100 units to be completed in week 4 and 200 units in week 7 (the lead time is 1 week). Spare part demand for Item B is 10 units per week. The bill o

Describe how a company might benefit, Explain how a company might benefit f...

Explain how a company might benefit from the Contract Management Maturity Model. Can you suggest any viable reasons for a company's choosing not to conduct this assessment? If so,

Explain how to expand company, How to expand company, drive growth, and not...

How to expand company, drive growth, and not sacrifice margins?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd