Performance management, Operation Management

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Performance Management

Discuss Performance Management in the context of the identifying the relevant School of Management Theory.  Identify positives and negatives in the approaches to performance management.

Individual Components

1.  MBO, Review and Agree, 360-degree Feedback
2.  Performance Management from a Control Theory Perspective
3.  The Balanced Scorecard Approach


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CUSTOMER SERVICE, THE SCOPPE AND NEED OF CUSTOMER SERVICE

THE SCOPPE AND NEED OF CUSTOMER SERVICE

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