Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.

 


Related Discussions:- Performance dimensions common in service than manufacturing

Limitations of basic wage rate, What is the concept of comparative norm in ...

What is the concept of comparative norm in determining the basic wage rate? Why there are limitations to this approach? What has led companies to grant various forms of individual

Develop your major negotiation temperaments, Today, you have a meeting with...

Today, you have a meeting with one of the Humanitarian workers (Latisha Jones) concerning raising awareness for drunk driving in your local community. This is the fifth time that y

Explain indifferent between machines a and c, At a decision point in a deci...

At a decision point in a decision tree, which machine would you select when trying to maximize payoff when the anticipated benefit of selecting machine A is $45,000 with a probabil

Efforts to reduce materials waste & procure materials, 1. In the hypothetic...

1. In the hypothetical manufacturing company (figure) what other actions do you think management might take in addition to their efforts to reduce materials waste, procure material

Explain cross-cultural repatriation, Preparing employees to work across nat...

Preparing employees to work across national and cultural boundaries is known as: Answer (1) cross-cultural repatriation. (2) Cross-cultural preparation. (3) Culture shock. (4) Reve

Explain customers preferred bidders list for future contract, A customer is...

A customer is unhappy with the performance thus far on a project. The customer states that, unless scope changes are made at the contractors expense, the contractor would be remove

Explain b2b marketing, Is B2B marketing really any different than B2C marke...

Is B2B marketing really any different than B2C marketing? Many believe that B2B marketing may actually be much more manageable than B2C marketing. How do you feel about that percep

Design methods, Computer-Aided Design is one of the techniques used by Rega...

Computer-Aided Design is one of the techniques used by Regal Marine in the manufacturing of boats. With the aid of examples, critically discuss FIVE (5) techniques that are import

Explain never underestimate the other guy, Jack Welch, the former CEO of Ge...

Jack Welch, the former CEO of General Electric of 20 years, respected business leader and writer proposes ten fundamental leadership principles (from his 2001 book 'Jack: Straight

Explain project management body of knowledge, Definition of a Project" •Acc...

Definition of a Project" •According to the Project Management Body of Knowledge (PMBOK), explain one of the major knowledge areas and why it is important to project management. Eva

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd