Performance dimensions common in service than manufacturing, Operation Management

Assignment Help:

1. Name some performance dimensions more common in service than manufacturing operations. 

Answer: These are the dimensions listed. Services tend to be more intangible and tailored to individual needs. Therefore personal views are sought which relate to the service encounter. 

  • Tangibles
  • Reliability
  • Responsiveness
  • Competence
  • Credibility
  • Courtesy
  • Security
  • Access
  • Communication
  • Understanding the customer.

 


Related Discussions:- Performance dimensions common in service than manufacturing

Explain what are the activities required to produce, What are the outputs o...

What are the outputs of your work unit if you are a manager at a fast-food restaurant? What are the activities required to produce those outputs? What are the inputs?

Explain hertzberg''s dual factor theory of motivation, According to Hertzbe...

According to Hertzberg's dual factor theory of motivation, one set of factors is known as Hygiene factors.

Modified distribution methods, As mentioned previously the MODI method is ...

As mentioned previously the MODI method is an efficient method of testing the optimality of a transportation solution. It may be recalled that in the application of the steppi

Explain school cafeteria make or buy its pizzas, The school cafeteria can m...

The school cafeteria can make pizza for approximately $0.30 a slice. The cost of kitchen use and cafeteria staff runs about $200 per day. The Pizza Den nearby will deliver whole pi

Explain what is meant by uniformly distributed, What is meant when a variab...

What is meant when a variable, like the possible selling prices for a new item like a mouse pad, is said to be uniformly distributed?

Explain cat5 utp with segments that use fibber optic cable, What kind of ro...

What kind of router could connect network segments that use CAT5 UTP with other segments that use fibber optic cable?

Explain old assembly line method, What changes in the work situation might ...

What changes in the work situation might account for the increase in productivity and the decrease in controllable rejects? What might account for the drop in absenteeism and the i

After working for 30 years, After working for 30 years, Ramjee Somjee Dutt ...

After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did very well in the first four years. He was now looking for expansion of his busine

Explain legal and compliance policies and practices, What are Apples Inc.? ...

What are Apples Inc.? Legal and compliance policies and practices. Elaborate and comprehensive on your response

Explain companys strengths and weaknesses, How can value-chain analysis hel...

How can value-chain analysis help identify a companys strengths and weaknesses?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd