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QUESTION 1
(i) Outline the importance of good body language at work.
(ii) Elaborate on its importance while dealing with clients. Answer with examples.
QUESTION 2
Explain how to resolve interpersonal conflicts during counselling. Support your answer with examples.
QUESTION 3
(i) What are the different types of listening that you should take into consideration while counselling?
(ii) Elaborate on the ten fundamental guidelines of effective listening skill.
What do you understand by “line balancing”? What happens if balance doesn’t exist?
Competitive Environment and Strength of a Company Over the years the growth in Glass industry had slowed down and margins are shrinking in high volume markets. The reason attr
Explain about the term Lead Time. Lead Time: It is the time which takes the stock to reach through Re-order point to minimum stock level. This may be also described as th
Question: a. Research shows that there are five key cross-functional CRM processes that need to be considered by most organizations. What are they ? b. The emergence of CRM
QUESTION 1 Discuss the implications of intercultural communication for businesses and describe the problems faced by employees who engage in cross cultural communication. Q
Question 1: According to Henry Fayol, "Leading is one of the main functions of any manager". In this context, explain the importance of leadership for the successful managemen
QUESTION (a) Mr. Bob is the director of ABC Co. Ltd, a shoe making company. Mr. Bob wants to change the business activities of the company to carry out leasing activities. He s
QUESTION (a) Your director has requested you to explain to newly recruited officers of the marketing department the importance of developing presentation skills and the differe
Define what is meant by 'Business Process Management' (BPM) and briefly explain the role of various technologies in assisting BPM achieve its objectives.
Question 1: (a) Clearly explain the Recruitment methods used by organisations. (b) Explain the contents of an application form. Question 2: (a) What do you meant by
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