Outline the importance of good body language at work, Business Management

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QUESTION 1

(i) Outline the importance of good body language at work.

(ii) Elaborate on its importance while dealing with clients. Answer with examples.

QUESTION 2

Explain how to resolve interpersonal conflicts during counselling. Support your answer with examples.

QUESTION 3

(i) What are the different types of listening that you should take into consideration while counselling?

(ii) Elaborate on the ten fundamental guidelines of effective listening skill.

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