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QUESTION 1
(i) Outline the importance of good body language at work.
(ii) Elaborate on its importance while dealing with clients. Answer with examples.
QUESTION 2
Explain how to resolve interpersonal conflicts during counselling. Support your answer with examples.
QUESTION 3
(i) What are the different types of listening that you should take into consideration while counselling?
(ii) Elaborate on the ten fundamental guidelines of effective listening skill.
Stock out cost means the cost associated with not serving the customers. Stock outs imply shortages. If the stock out is internal ( that is in the production system) it woul
Introduction Give a brief account of the history of the company and trace the evolution of its strategy over time. As part of this introduction, identify the organisation's cur
Q. Describe about Total Quality Management? Total Quality Management is a wider Management approach than quality control. TQM many utilize a variety of tools and methods to see
Question 1: (a) Why is it often difficult to implement change within organisations? (b) What actions might management take to reduce such difficulties? Question 2:
Discuss the cost of accidents to an employer in from a perspective of why prevention is better than cure - The working surroundings within the organization shou
what is utilitarianism and what are its benefit in business
What are the types of different barriers to successful communication? Various barriers to successful communication are as illustrated here: a. More levels within the organis
QUESTION 1 i) Explain what you understand by the term internal environment of an organisation ii) Discuss how managers can reduce the influence of the specific external envi
QUESTION 1 The process of delivering a presentation is a systematic one that involves thorough planning along with preparation and one of the main phases is developing the pre
The Code of ethics for Public Officers sets out the standards of correct conduct expected of Public Officers. It emphasizes the importance of a responsible, responsive and caring
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