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P rioritising the customers It is difficult to give the same importance to all customers. One could think of the old proverb about the individual rank in the organi
INFORMATION GENERATION PROCESS: Information is the product of different human activities and events. Activities are undertaken by individuals or by organisations in pursuance
Kinds of Library Classification: When entities are books or other items of information, their classification is called Library Classification. Library classification has also
Punctuated Equilibrium Model Connie Gersick's model of group development challenges the traditional forming/norming/storming/performing view of group development. The rese
Arranging Personnel: Planning for periodicals / serials selection should also cover the personnel or human factor. The people involved in the selection process are the librari
ALA Rules : American Library Association. ALA Catalog Rules: Author and Title Entries. - Prel 2nd ed. - Chicago: American Library Association, 1941. Within two decades of
Ordinal Numbers: These are used not for the purpose of counting but ordering and mechanising the arrangement of things. For example, participants in a conference can be liste
Convenience Sampling - A convenience sample is a group of individuals who are readily available to participate in a study. That is, the choice of the sample is left complete
Libraries as Facilitators: The libraries are no longer passive observers of users trying to find their ways in libraries to locate what they want and are no more considered as
Question 1: Describe what is meant by ‘skilled-based', ‘rule-based' and knowledge-based behaviour. Explain in each case how these operating levels can give rise to human error
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