Order winning and order qualifying criteria, Operation Management

Assignment Help:

1. What you think might be the order winning and order qualifying criteria for: McDonald's, Southwest Airlines and a university?

Answer:

OQC OWC

McDonald's Availability, Speed of service,

right type of food, perceived value for money,

low cost cleanliness

Southwest Airlines Availability, Value for money,

convenience, dependability,

speed reliability

A university Range of courses, Accessibility,

accessibility, reputation,

reputation cost

Performance measures would be focused on the OWC. For instance in McDonald's we could measure speed of service. We could also benchmark our selling price against all local competition.

Related Discussions:- Order winning and order qualifying criteria

What are complexities and risks involved with supply chains, Given the comp...

Given the complexities and risks involved with supply chains, might it make sense for a business organization to vertically integrate and be its own supply chain? Why or why not?

Tracing a loop, Tracing a loop: When a closed loop is to be traced start wi...

Tracing a loop: When a closed loop is to be traced start with the empty cell which is to be evaluated ( or to be included in the solution ). Then moving clockwise draw an arrow fro

Process Technology, what are the types of process technologies that can be ...

what are the types of process technologies that can be applied to the problems experienced in registration centers at school and how can they be integrated ?

Explain neutral facilitator between employees, A(n) _____ is a neutral faci...

A(n) _____ is a neutral facilitator between employees and managers who assists in resolving workplace disputes

Explain what are the three governmental levels of correction, What are the ...

What are the three governmental levels of correctional systems?

Explain what is nominal damage, What is the difference between compensatory...

What is the difference between compensatory damages and consequential damages? Provide at least one relevant example of each that was not included in your textbook. What is nominal

Behaviour while a person ethic is somewhat questionable, Which of the follo...

Which of the following statement is correct/1. Deep acting and surface acting are two terms reflecting ways of behaviour when a person ethic is somewhat questionable/2. Deep acting

What is an operation setback chart, An operation setback chart _____. is...

An operation setback chart _____. is based on lead times that typically include move and queue times and indicates a schedule for when to make a part. is a schedule for when

Explain partitioning a population into hierarchical group, Partitioning a p...

Partitioning a population into hierarchical groups or levels and selecting a sample from each group or level is known as which of the following? Simple random sampling Stra

Elements of human resource management, you are the head of Human Resource D...

you are the head of Human Resource Department.Your organization is going through an exspansion programme and there will definitelybe a need for a Genaral Manager in your organizati

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages