Order losers - operations strategy, Operation Management

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Order Losers - Operations Strategy

These are characteristics which denote poor performance in the operations management function and can cause losses in current or future business orders.

Here is a list of possible customer buying criteria which may be qualifying or even winning criteria:

Price

Perceived quality
Clarity of documentation
Speed of quotation
Availability performance

Product or service characteristics

After sales support
Volume flexibility
Stability of continuing customer support
Delivery

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