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Order Losers - Operations Strategy
These are characteristics which denote poor performance in the operations management function and can cause losses in current or future business orders.
Here is a list of possible customer buying criteria which may be qualifying or even winning criteria:
Price
Product or service characteristics
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1. What lessons about leading people and managing organizations does Zappos and its CEO, Tony Hsieh, provide? Explain your conclusions. 2. Each of the management challenges%u201
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