Operations Management Case:

choose one company. You must study the chosen company from the point of view of the ten critical operations management decisions. The group will write a report to discuss findings. A structure of the report is provided below. You will need to make some research to find out some of the data. You must provide your references. If you are conducting research, please provide your data.

A. Executive Summary

The executive summary is an abstract that gives a broad picture of the contents of the report.

It should not start off by "In this report you are going to...." This summary should be one page.

It should summarize the report to the extent that if this is the only page the reader reads, he/she will know what is in the full report.

B. Company & Product Description

Give a background of the chosen company - name, history, mission, goals etc.

Identify the goods and/or services the company provides.

Is this a global company? Which global operations strategy does it follow?

C. Quality

How does the company define the quality of its product/service?

Who is responsible for quality in the company?

How do they measure quality - any tools?

D. Process Strategy

What processes are used in production of concerned goods or services?

Production is carried out in what capacity?

What equipments and technology is used in these processes?

E. Layout Strategy

How is the facility arranged?

How large is the facility? Does it meet the company's requirements?

F. Inventory & Materials Requirement

What techniques does the company use for inventory

When do they inventory and re-order?

G. Maintenance & Reliability

Who is responsible for maintenance?

When do they do maintenance?