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QUESTION 1 a. What is CRM? b. Why is CRM important in a service organization? QUESTION 2 What are the various behavioural styles which may be exhibited by a customer
What role should external factors of demand play in successful business models?
The inventory includes stocks of raw materials semi finished goods finished and components etc, of several description. In order to facilitate prompt recording locating and
Question 1 Herring (1994: introduction) claims that "men and women have recognizably different styles in posting to the Internet". Discuss. Question 2 (a) Often women
QUESTION Read the case study found on page 5 of the question paper and answer the questions below: (a) What are the impacts of implementing an E-Business strategy at Digilan
QUESTION (a) After seeing the results obtained from table above, Ah Kong decides to implement an ERP system. List down two advantages and two disadvantages of implementing such
How is the span of control affected in the organisation? Span of control: Span of control implies the number subordinates which report to an executive or the number of su
What is the system concept of organisation? Explain briefly. System concept of Organisation: 1. System is a group of independent although inter dependent tools (called
How is the consideration of objectives affected? Consideration of objectives: As the objectives have a significant bearing onto the organization structure, merely those o
The LD2 group has grown rapidly over the past five years by acquiring a number of smaller kitchen accessory manufacturers and kitchen suppliers and fitters. As a consequence of thi
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