Ocr’s examination paper blunder, Business Management

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OCR’s examination paper blunder

Explanation and Identification of any two barriers to effective communication: e.g. jargon, technical faults, misunderstandings or poor communications management. Application is needed for maximum marks, such as: 

  • Poor management of information communication systems, e.g. failing to send the accurate documents to clients
  • large hierarchical structures (OCR is one of the UK's largest exam boards) leading to misshapen messages being communicated
  • Insufficient staff training leading to 'gaps' in the work being carried out. This is clearly linked to poor management and planning.

 


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