OCR’s examination paper blunder

Explanation and Identification of any two barriers to effective communication: e.g. jargon, technical faults, misunderstandings or poor communications management. Application is needed for maximum marks, such as: 

• Poor management of information communication systems, e.g. failing to send the accurate documents to clients
• large hierarchical structures (OCR is one of the UK's largest exam boards) leading to misshapen messages being communicated
• Insufficient staff training leading to 'gaps' in the work being carried out. This is clearly linked to poor management and planning.