Ocr’s examination paper blunder, Business Management

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OCR’s examination paper blunder

Explanation and Identification of any two barriers to effective communication: e.g. jargon, technical faults, misunderstandings or poor communications management. Application is needed for maximum marks, such as:

Poor management of information communication systems, e.g. failing to send the accurate documents to clients
large hierarchical structures (OCR is one of the UK's largest exam boards) leading to misshapen messages being communicated
Insufficient staff training leading to 'gaps' in the work being carried out. This is clearly linked to poor management and planning.

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