Observation of behaviour of company - service process matrix, Operation Management

Assignment Help:

Observation of behaviour of company - Service Process Matrix

Schmenner observes that many service industries seem to be adopting competitive stances which imply moving up the diagonal. For example, banking and retailing are becoming more automated; fast food restaurants more standardised, and there are opportunities for professional service firms to specialise. Schmenner argues that the managerial pursuit along the diagonal is for two important reasons: managerial control and reduced cost. Both are responses to increases in competition and the opportunities in the growth of the services market. At the last count McDonald's has 28,000 outlets worldwide. It is worth reading the Economist which provides reports into the growth in global services and the percentage attributed to individual countries. At the moment the US followed by the UK have the greatest share of global services.


Related Discussions:- Observation of behaviour of company - service process matrix

Describe educational and training, How the organization might adopt a techn...

How the organization might adopt a technology trend to improve the quality of the health care delivered to organization members. The board wants to know what are the "Educational a

Lpp. operation research, A paper mill produces two grades of paper viz., X ...

A paper mill produces two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper i

Explain leadership styles associated with path-goal theory, Identify four l...

Identify four leadership styles associated with path-goal theory. Explain each style and relate it to styles described in other theories. Can leaders exhibit more than one style?

Define the relationships among the four functions of manage, Explain the re...

Explain the relationships among the four functions of management? Please dont copy paste from google.

Activities and types of scheduling, Activities and Types of Scheduling ...

Activities and Types of Scheduling Scheduling includes the followings activities 1. Allocation of quality and rate of output of the plant or department. And 2. Allocation

Explain technology helps prevent or solve crimes, Identify and post 8 ways ...

Identify and post 8 ways that technology helps prevent or solve crimes and 8 ways that technology has made crimes easier for criminals.

What are the advantages of holding inventory control systems, What are the ...

What are the advantages of holding inventory control systems? Advantages of holding inventory control Systems: a. Discounts for bulk buying for example, order higher volumes

Describe limitations of the relational model, Write a 200- to 350- word sho...

Write a 200- to 350- word short-answer response to the following: • Identify and describe three limitations of the relational model and recommend strategies to overcome these li

Explain scope of a project, Illustrate how to effectively and efficiently r...

Illustrate how to effectively and efficiently report on the scope of a project to the different stakeholder groups • Use figures and tables to provide examples • Show calcula

Explain human resource role, A program that provides employee relocation an...

A program that provides employee relocation and trailing spouse employment assistance is an example of which human resource role: Answer A) counsellor B) employee advocate C) strat

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd