Observation of behaviour of company - service process matrix, Operation Management

Assignment Help:

Observation of behaviour of company - Service Process Matrix

Schmenner observes that many service industries seem to be adopting competitive stances which imply moving up the diagonal. For example, banking and retailing are becoming more automated; fast food restaurants more standardised, and there are opportunities for professional service firms to specialise. Schmenner argues that the managerial pursuit along the diagonal is for two important reasons: managerial control and reduced cost. Both are responses to increases in competition and the opportunities in the growth of the services market. At the last count McDonald's has 28,000 outlets worldwide. It is worth reading the Economist which provides reports into the growth in global services and the percentage attributed to individual countries. At the moment the US followed by the UK have the greatest share of global services.


Related Discussions:- Observation of behaviour of company - service process matrix

Operation Management, A paper mill produces two grades of paper viz., X and...

A paper mill produces two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper i

Explain transparency in communication a sure winner, Type your question her...

Type your question here is transparency in communication a sure winner, or could a manager have problems with it?

Search a financial analysis report of coca-cola, Where can I find a financi...

Where can I find a financial analysis report of coca-cola for the past 5 years. I stress full financial analysis for the past 5years.

Explain the organizational structure that results, Describe the organizatio...

Describe the organizational structure that results from each of the different bases of departmentalization?

Explain diversified network, USAA, which provides financial services to mil...

USAA, which provides financial services to military officers by mail and telephone, is an example of a Answer focused service. Focused network. Clustered service. Diversified netwo

Describe seminar for golden age to break even, Golden age retirement planne...

Golden age retirement planners specializes in providing financial advice for people planning for a comfortable retirement. The company offers seminars on the important topic of ret

Explain specifically about team incentive rewards, Do results from the surv...

Do results from the survey illustrate typical complaints about teams and specifically about team incentive rewards?

Describe what is lean six sigma, What is Lean Six Sigma, please explain and...

What is Lean Six Sigma, please explain and give examples, thanks

Assemble to order - types of operations systems, Assemble To Order - Types ...

Assemble To Order - Types of Operations Systems This is an intermediate category, where varied products are quickly put together from stocks of standard components or sub-asse

Technology which encourages user contributions, Technology which encourages...

Technology which encourages user contributions and interactivity is known as Web 2.0.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd