Observation of behaviour of company - service process matrix, Operation Management

Assignment Help:

Observation of behaviour of company - Service Process Matrix

Schmenner observes that many service industries seem to be adopting competitive stances which imply moving up the diagonal. For example, banking and retailing are becoming more automated; fast food restaurants more standardised, and there are opportunities for professional service firms to specialise. Schmenner argues that the managerial pursuit along the diagonal is for two important reasons: managerial control and reduced cost. Both are responses to increases in competition and the opportunities in the growth of the services market. At the last count McDonald's has 28,000 outlets worldwide. It is worth reading the Economist which provides reports into the growth in global services and the percentage attributed to individual countries. At the moment the US followed by the UK have the greatest share of global services.


Related Discussions:- Observation of behaviour of company - service process matrix

Explain in your opinion are the protections necessary, Identify and discuss...

Identify and discuss each of the warranty protections that apply to the sale of goods under Article 2A of the Uniform Commercial Code (UCC). Provide an example for each that is not

Explain medical facility does mris for sports injuries, A medical facility ...

A medical facility does MRIs for sports injuries. Occasionally a test yields inconclusive results and must be repeated. Using the following sample data and n = 195. SAMPLE 1 2 3 4

Wlan standard is compatible with what other wlan standard, The 802.11g WLAN...

The 802.11g WLAN standard is compatible with what other WLAN standard? a. Bluetooth b. 802.11a c. 802.11b d. HomeRF

Describe corruption and bribery, Corruption and bribery are common in some ...

Corruption and bribery are common in some countries. Would you simply avoid locating in such a country, or locate there and deal with it? If the latter, how would you deal with it?

Explain what is tims best defense, Tim is a director and officer of United ...

Tim is a director and officer of United States Sales, Incorporated. Tim makes a marketing decision that results in a dramatic decrease in profits for United States Sales and its sh

Explain competencies required of hr management, Review the competencies req...

Review the competencies required of HR management and recommend at least two additional areas in which HR managers should be competent. Provide specific examples to support your re

Explain main mechanisms that managers use to assess output, The three main ...

The three main mechanisms that managers use to assess output or performance are financial measures, organizational goals, and operating budgets. Compare and contrast when it would

Explain delays in the project mean that the center, Your in charge of a pro...

Your in charge of a project at the local community center. The center needs to remodel one of the room in time for the start of a new program. Delays in the project mean that the c

Explain the advantages of the scientific method, Describe the advantages an...

Describe the advantages and disadvantages of the scientific method and qualitative approaches to research

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd