Problem 1:

a. Describe the need of Quality Management Systems in an organization. List any two advantages of Quality Management Systems.

b. Explain Quality Assurance and Quality Control in brief.

• Need of Quality Management Systems in an organization
• advantages of Quality Management Systems
• Quality Assurance
• Quality Control

Problem 2:

How would you use the Interrelationship Diagram towards quality improvement and tools of Matrix Diagram?

What are the methods required for understanding the relationship of different variables in any process of quality?

• Use of Matrix Diagram towards quality improvement
• Use of Interrelationship Diagram towards quality improvement
• Methods and Tools for Understanding Variation
• Methods and Tools for Understanding Relationships