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QUESTION
Federal Express: Turning expressed knowledge into profits ‘Before the emergence of the web, Federal Express developed and implemented an internal technology based system for automating shipping, tracking and invoicing. In 1993, Federal Express begin to bring this functionality to the internet on a web platform that gave customers access to shipping information 24 hours a day. Customers were able to input their tracking code as well as trace the route their packages had taken, from point of pick up to delivery. This level of customer access proved to be a tremendous competitive advantage. Federal Express can continually deepen its customer responsiveness by tracking how customers use this website, what they complain about and what additional features they want.'
(a) Differentiate between expressed knowledge, expressible knowledge and inexpressible knowledge
(b) What is competitive advantage and how can knowledge management help an organisation to improve its competitive advantage?
(c) Discuss the major myths which people generally associate to knowledge management
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QUESTION 1 As the marketing executive of Burger King, what are the recommendations that you can make to the Board of Directors to improve sales and recover market share apart f
QUESTION 1 E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points QUESTION
Subject approach: In academic, special, technical and research libraries, and to a large extent even in public libraries, you will find that the majority of readers approach docu
why is it important for managers to understand macro economics
Need for Literature Search: While the scientific and technical literature has been growing exponentially, the amount of time that any user has for reading this literature rema
Steps of Organisational Change Organisational change is characterised by a set of actions that may cause a strategic shift in its functioning or a change in processes, tasks an
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