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QUESTION
Federal Express: Turning expressed knowledge into profits ‘Before the emergence of the web, Federal Express developed and implemented an internal technology based system for automating shipping, tracking and invoicing. In 1993, Federal Express begin to bring this functionality to the internet on a web platform that gave customers access to shipping information 24 hours a day. Customers were able to input their tracking code as well as trace the route their packages had taken, from point of pick up to delivery. This level of customer access proved to be a tremendous competitive advantage. Federal Express can continually deepen its customer responsiveness by tracking how customers use this website, what they complain about and what additional features they want.'
(a) Differentiate between expressed knowledge, expressible knowledge and inexpressible knowledge
(b) What is competitive advantage and how can knowledge management help an organisation to improve its competitive advantage?
(c) Discuss the major myths which people generally associate to knowledge management
Case Study: In a case study the survey is based on one or more samples. Study on the respondent(s) can be investigated in depth, which is not possible with large number of
VALUE OF INFORMATION SERVICES: At the outset, it must be emphasised that there is no consensus of opinion among information scientists and professionals regarding the "concept
Question 1: (a) The planned change model as developed by Bullock and Batten (1985) proposed a four-phased model. Describe the different change phases and change processes asso
Internet - Definition A great majority of people are now aware of the existence of Internet But, many of them have perhaps a some what misguided view of what the Internet rea
Question 1: (a) Define the term "value". (b) Distinguish between functional value and emotional value. Illustrate by using relevant examples. (c) How can functional an
QUESTION 1 (a) Identify and critically discuss the different phases involved in the road map to ISO 9001:2008 Certification (b) ISO 9001:2008 is based on a framework known a
WHICH TYPE OF DEPARTMENTALIZATION IS PRACTICED BY ADIDAS? ELABORATE
C reating multiple types of value The organisations which have taken the steps to cultivate CoP have found that the communities are exceptional among the organisational struct
QUESTION 1 Briefly explain how the following schools of thought contributed to Psychology (a) Psychoanalysis (b) Behaviourism (c) Cognitive approach (d) Humanistic/
Non-Conventional-Modern Forms: In many western countries, modern and sophisticated forms of library catalogue are slowly replacing the card catalogue. Some of these forms a
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