Myths which people usually associate to knowledge management, Other Management

Assignment Help:

QUESTION

Federal Express: Turning expressed knowledge into profits ‘Before the emergence of the web, Federal Express developed and implemented an internal technology based system for automating shipping, tracking and invoicing. In 1993, Federal Express begin to bring this functionality to the internet on a web platform that gave customers access to shipping information 24 hours a day. Customers were able to input their tracking code as well as trace the route their packages had taken, from point of pick up to delivery. This level of customer access proved to be a tremendous competitive advantage. Federal Express can continually deepen its customer responsiveness by tracking how customers use this website, what they complain about and what additional features they want.'

(a) Differentiate between expressed knowledge, expressible knowledge and inexpressible knowledge

(b) What is competitive advantage and how can knowledge management help an organisation to improve its competitive advantage?

(c) Discuss the major myths which people generally associate to knowledge management


Related Discussions:- Myths which people usually associate to knowledge management

Selection procedure - library management, Selection Procedure: There c...

Selection Procedure: There can be two sets of operations in the selection of periodicals: those relating to continuing titles, and those relating to new titles. i) Continuing

Agency method - , Agency Method: The jobs included in the case of the ...

Agency Method: The jobs included in the case of the agency method can be listed as follows: Sending list of periodicals asking for pro-forma invoice from the agent Scrutinisin

Physical processing work - procedures, Physical Processing Work: Cutt...

Physical Processing Work: Cutting : It is often found that books are received with partially uncut sections. If these are left unnoticed, readers may carelessly open up the p

Compact storage - library management, Compact Storage Another method ...

Compact Storage Another method of storage equipment is the compact storage system. Compact storage methods have been advocated and explored since the last century. However, t

Administration of questionnaire , Administration of Questionnaire: Que...

Administration of Questionnaire: Questionnaire  and  interview schedule require different skills  and  different considerations  for  their administration. In  the  following

Library equipment in physical planning of library , LIBRARY EQUIPMENT IN PH...

LIBRARY EQUIPMENT IN PHYSICAL PLANNING OF LIBRARY IN LIBRARY MANAGEMENT Most of the equipment used in the library is standard office equipment, sometimes adapted library use.

Distinguish between form and function in language, Question 1 (a) Dist...

Question 1 (a) Distinguish between "form" and "function" in language. (b) Language functions in many different ways. Identify and discuss the functions of language in s

Businesses are exposed to scrutiny and criticisms, QUESTION 1 Why is it...

QUESTION 1 Why is it that businesses are increasingly exposed to scrutiny and criticisms? How can they cope with these? QUESTION 2 What are the implications for corpora

Information sources, Information Sources, Resources and Services: The ...

Information Sources, Resources and Services: The term 'Information sources' has two connotations. One is that of the stores or locations in which information kept Therefore, a

Show the usefulness of the incremental policy model, Question 1: "Publi...

Question 1: "Public Policy provide one a better understanding of what governments do, why they do what they do and what difference public policy makes to the lives and circumst

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd