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QUESTION
Federal Express: Turning expressed knowledge into profits ‘Before the emergence of the web, Federal Express developed and implemented an internal technology based system for automating shipping, tracking and invoicing. In 1993, Federal Express begin to bring this functionality to the internet on a web platform that gave customers access to shipping information 24 hours a day. Customers were able to input their tracking code as well as trace the route their packages had taken, from point of pick up to delivery. This level of customer access proved to be a tremendous competitive advantage. Federal Express can continually deepen its customer responsiveness by tracking how customers use this website, what they complain about and what additional features they want.'
(a) Differentiate between expressed knowledge, expressible knowledge and inexpressible knowledge
(b) What is competitive advantage and how can knowledge management help an organisation to improve its competitive advantage?
(c) Discuss the major myths which people generally associate to knowledge management
QUESTION 1) Describe risk as per the Public Private Partnership Guidance Manual 2) What are the primary objectives of transferring risks from a contracting authority to a pr
The General Condition of Contract provides clauses to establish the rights and liabilities of the Purchaser and the Supplier in connection with the execution of a procurement contr
THE REFERENCE SOURCES/ BOOKS: A basic question arises then when we start discussing reference books, that is what books and other materials a reference library should stock an
Allocating Funds: Finance is the most important factor in document selection. Proper planning of finance is basic to good acquisition work. Every library works according to
(a) Discuss and determine the following statement: Emergent change does not provide a coherent alternative to Planned change but merely gives an umbrella for those who oppose it.
Physical Processing Work: Cutting : It is often found that books are received with partially uncut sections. If these are left unnoticed, readers may carelessly open up the p
Question 1 Explain the role of information in decision making Question 2 Explain how businesses can gain competitive advantage from managing information Question 3 Expla
Q. How is the cost of FCA best defensible to the public? FCA is not a fixed product it is an approach, it is potential to tailor a cost-effective FCA system to meet the require
Advantages of information services: There are a number of advantages in the value addition of information services. Taylor suggests three of them: • Making choice easier, by
Arranging Personnel: Planning for periodicals / serials selection should also cover the personnel or human factor. The people involved in the selection process are the librari
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