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QUESTION
Federal Express: Turning expressed knowledge into profits ‘Before the emergence of the web, Federal Express developed and implemented an internal technology based system for automating shipping, tracking and invoicing. In 1993, Federal Express begin to bring this functionality to the internet on a web platform that gave customers access to shipping information 24 hours a day. Customers were able to input their tracking code as well as trace the route their packages had taken, from point of pick up to delivery. This level of customer access proved to be a tremendous competitive advantage. Federal Express can continually deepen its customer responsiveness by tracking how customers use this website, what they complain about and what additional features they want.'
(a) Differentiate between expressed knowledge, expressible knowledge and inexpressible knowledge
(b) What is competitive advantage and how can knowledge management help an organisation to improve its competitive advantage?
(c) Discuss the major myths which people generally associate to knowledge management
Indexing and Abstracting Services: While the compilation and publication of an indexing and abstracting service in itself is an information service, many publishers of these s
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Question 1: What are the alternative ways in which a decision can be made that affects the parties involved? In what ways will negotiation be seen as a tactical contest?
Total Marks – 40 (Note: The information for this question is based on the material contained in Hopkins, Andrew (1999) Managing major hazards: the lessons of the Moura Mine Disast
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