mystery shopper, Other Subject

Assignment Help:
Visit any restaurant, possibly your school cafeteria. The workers and fellow customers will assume that you are an ordinary customer, but you are really a secret shopper (spy) for the owner. YOUR TASK After your visit, write a short letter to the owner explaining (a) what you did and what you observed, (b) any possible violations of policy that you observed, and (c) your recommendations for improvement. The first part of your report (what you did and what you observed) will be the longest. Include a description of the premises, inside and out. Tell how long it took for each step of ordering and receiving your meal. Describe the service and food thoroughly. You are interested in both the good and bad aspects of the establishments decor, service, and food. For the second section (violations of policy), use some common sense: if all the servers but one have their hair covered, you may assume that policy requires hair to be covered; a dirty window or restroom obviously violates policy. The last section (recommendations for improvement) involves professional judgment. What management actions will improve the restaurant?

Related Discussions:- mystery shopper

Characteristics of drivers - overtaking maneuvers, Characteristics of Drive...

Characteristics of Drivers - Overtaking Maneuvers Lunenfeld and Alexander (1990) consider the driving task to be a hierarchical process, with three levels: (1) Control,

Security related to credit cards, Security Credit card safety relies on...

Security Credit card safety relies on the physical safety of the plastic card in addition to the privacy of the credit card number. Consequently, whenever a person other than t

ACT, Help with the ACT

Help with the ACT

Save catalogue to file, Implement the save catalogue to file menu option....

Implement the save catalogue to file menu option.  After selecting this option the user should be asked to specify the name of the save file.  All the catalogue data should be st

Describe the models of managed care, The following chart is just one exampl...

The following chart is just one example of how money flows from the employer who purchases a health plan, to the providers: The employer pays the Health plan on a monthly basis.

Applications of data encryption standard, Applications- Data encryptio...

Applications- Data encryption (cryptography) is utilized in a variety of environments and applications. The exact utilization of encryption and the implementation of the DES w

Guidance and counselling , Training to be a counsellor is a multifaceted pr...

Training to be a counsellor is a multifaceted process, which takes time and commitment to ensure success. An often overlooked starting point is examining oneself. Self-assessment i

Discuss the features of various types of state, Question 1 What are the Ri...

Question 1 What are the Rights of Citizenship in USA according to the Constitution? Question 2 Write a note on the importance of justice in twenty-first century USA Quest

Definition of museology, Definition of Museology : It is the study of museu...

Definition of Museology : It is the study of museums and how they have developed and established in their role as an educational mechanism under social and political pressures.

Inter-cultural competent counsellors in schools, Problem 1: (a) With r...

Problem 1: (a) With reference to relevant literature and / or theory, explain what is meant by counselling. (b) Justify six key reasons why secondary institutions shoul

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd