Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
McM Cog is a supplier of industrial parts. Most orders are received at a call center. The call center currently has 10 phone lines total, i.e., a maximum of 10 callers may be in the call center system at any time. On average, calls arrive at a rate of three per minute. Each customer service representative (CSR) averages 2.5 minutes per customer call. Mc Cog estimates there is a cost of two dollars per customer for each minute spent waiting by a caller. Assume that callers getting a busy signal take their business elsewhere resulting in a loss to McM of $155 per lost call. CSRs are paid $15 per hour, and it costs McM Cog $4 per hour per line.
a. What is the total hourly cost of the call center and associated activities at McM Cog with the minimum number of CSRs?
b. What is the total hourly cost to McM Cog if they decide to hire another CSR? What is the total hourly cost to McM Cog if they decide to add another line? Note: Perform each of these two system adjustments separately based off the answer to part a. Of the three options investigated so far, which is best?
c. Given the freedom (and cost) of adding or removing additional telephone lines and CSRs what the best recommendation for McM Cog management in terms of total hourly cost? Justify your answer
assignment 3000 word how much cost MIS
A key to success in a global knowledge economy Knowledge is the key to success. Organisations have to appreciate the competitive advantage of knowledge. Knowledge acquired has
QUESTION 1 a. Describe the 4 identity statuses put forward by James Marcia b. Adolescence is often described as a period of storm and stress [Hall. 1904]. Evaluate this clai
This is a document which contains all relevant investor information regarding the operations of an organization issuing privacies.
The User Interface User interfaces are mechanisms built into information systems and services to enable the users to utilise these services in an effective manner. The interf
ELEMENTS OF BINDING: The wear and tear of books and other documents are normal features of most modem libraries. Binding and repair of damaged books and preserving them for lo
M ergers Merger happens when two companies, mostly of the same size, agree to go forward as a single new company in the best interest of both. The shareholders of the involved
PERIODICALS DEPARTMENT: Since periodical publications are now a major information disseminating media, the work of the Periodical Publications Section assumes great magnitude
Semi-public documentation/information centres: Established by learned or professional societies, trade associations industrial undertakings, etc., they exist primarily for ser
Problem (a) Explain the relevancy of social networks, social networking, and social media to the practice of public relations. (b) "It "ain't" your aunts or uncles way anym
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +91-977-207-8620
Phone: +91-977-207-8620
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd