Managing variability, Other Management

Assignment Help:

McM Cog is a supplier of industrial parts.  Most orders are received at a call center. The call center currently has 10 phone lines total, i.e., a maximum of 10 callers may be in the call center system at any time.  On average, calls arrive at a rate of three per minute. Each customer service representative (CSR) averages 2.5 minutes per customer call.  Mc Cog estimates there is a cost of two dollars per customer for each minute spent waiting by a caller.  Assume that callers getting a busy signal take their business elsewhere resulting in a loss to McM of $155 per lost call.  CSRs are paid $15 per hour, and it costs McM Cog $4 per hour per line.

a. What is the total hourly cost of the call center and associated activities at McM Cog with the minimum number of CSRs?

b. What is the total hourly cost to McM Cog if they decide to hire another CSR?  What is the total hourly cost to McM Cog if they decide to add another line?  Note:  Perform each of these two system adjustments separately based off the answer to part a.  Of the three options investigated so far, which is best?

c. Given the freedom (and cost) of adding or removing additional telephone lines and CSRs what the best recommendation for McM Cog management in terms of total hourly cost?  Justify your answer


Related Discussions:- Managing variability

Provide a checklist for a sustainable reform programme, Question 1: You...

Question 1: You are employed as a consultant to undertake a reform programme in a particular public sector environment. Provide a detailed checklist for a sustainable reform p

Approach of readers for documents - library classification, Approach of Rea...

Approach of Readers for Documents: As stated earlier, documents can be arranged in libraries on the basis of the colour of the binding, the size, the language, the year of pub

Managerial Innovation, What are the implications of management innovation i...

What are the implications of management innovation in a banking industry

Planning for quality, P lanning for Quality All projects have specific...

P lanning for Quality All projects have specific measurable objectives and goals to achieve. Planning  quality  is  the  first  step  which  systematically translates  the obj

Functional organisation - information centres, Functional Organisation: ...

Functional Organisation: The library is expected to take care of selection, acquisition and storage of documents. The documentation/information centre, in collaboration with t

Subject headings and catalogue entries - coordinating work, Subject Heading...

Subject Headings: The coordinator must ensure correctness and consistency  in the subject headings used. The subject headings for the  document as a whole and for Cross Refer

Characteristic of integrated solid waste management, Q. Does fca acquire in...

Q. Does fca acquire into account all characteristic of integrated solid waste management? Yes. FCA is in relation to know all the actions that communities begin in their solid

Engineering Risk Management, Total Marks – 40 (Note: The information for t...

Total Marks – 40 (Note: The information for this question is based on the material contained in Hopkins, Andrew (1999) Managing major hazards: the lessons of the Moura Mine Disast

Creating values for cop, C reating multiple types of value The organis...

C reating multiple types of value The organisations which have taken the steps to cultivate CoP have found that the communities are exceptional among the organisational struct

Library networks in usa and uk, Library Networks in USA and UK   The Un...

Library Networks in USA and UK   The United States has definitely taken a lead in library networking. Among the prominent agencies in this regard, are the Library of Congress,

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd