Managing variability, Other Management

Assignment Help:

McM Cog is a supplier of industrial parts.  Most orders are received at a call center. The call center currently has 10 phone lines total, i.e., a maximum of 10 callers may be in the call center system at any time.  On average, calls arrive at a rate of three per minute. Each customer service representative (CSR) averages 2.5 minutes per customer call.  Mc Cog estimates there is a cost of two dollars per customer for each minute spent waiting by a caller.  Assume that callers getting a busy signal take their business elsewhere resulting in a loss to McM of $155 per lost call.  CSRs are paid $15 per hour, and it costs McM Cog $4 per hour per line.

a. What is the total hourly cost of the call center and associated activities at McM Cog with the minimum number of CSRs?

b. What is the total hourly cost to McM Cog if they decide to hire another CSR?  What is the total hourly cost to McM Cog if they decide to add another line?  Note:  Perform each of these two system adjustments separately based off the answer to part a.  Of the three options investigated so far, which is best?

c. Given the freedom (and cost) of adding or removing additional telephone lines and CSRs what the best recommendation for McM Cog management in terms of total hourly cost?  Justify your answer


Related Discussions:- Managing variability

Network configurations - cd rom network, Network Configurations   The b...

Network Configurations   The basic components of a single CD-Rom workstation are a microcomputer and a CD-ROM drive. A printer will be necessary if you want to obtain a paper c

What is business excellence, Question 1 i) Explain the principles and impo...

Question 1 i) Explain the principles and importance of Quality ii) Differentiate between Quality Control and Quality Assurance Question 2 QFD is a customer driven planni

Government publications - selection tools, Government Publications: Go...

Government Publications: Government publications come from  all branches, divisions and levels of government. They embrace the entire universe of information, as  there are ve

Impact of new technologies on information services, IMPACT OF NEW TECHNOLOG...

IMPACT OF NEW TECHNOLOGIES ON INFORMATION SERVICES: The influence of Information Technology on the provision of information services and on modern society generally is both pe

Write a mission statement for burger king, QUESTION 1 The survival of a...

QUESTION 1 The survival of any business enterprise is dependent on its competitive spirit in the business world. Using the Porter's Five Forces model, identify the competitive

Formal model of school management, Problem: According to Bush's managem...

Problem: According to Bush's management models of schools, the formal models dominated the early stages of theory development in educational management and the other models dev

How is the cost of fca best defensible to the public, Q. How is the cost of...

Q. How is the cost of FCA best defensible to the public? FCA is not a fixed product it is an approach, it is potential to tailor a cost-effective FCA system to meet the require

Describe the characteristics of a confined space, Question 1: (a) Des...

Question 1: (a) Describe the characteristics of a confined space. (b) By reference to entry into a confined space, describe briefly the factors that should be considered

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd