Managing variability, Other Management

Assignment Help:

McM Cog is a supplier of industrial parts.  Most orders are received at a call center. The call center currently has 10 phone lines total, i.e., a maximum of 10 callers may be in the call center system at any time.  On average, calls arrive at a rate of three per minute. Each customer service representative (CSR) averages 2.5 minutes per customer call.  Mc Cog estimates there is a cost of two dollars per customer for each minute spent waiting by a caller.  Assume that callers getting a busy signal take their business elsewhere resulting in a loss to McM of $155 per lost call.  CSRs are paid $15 per hour, and it costs McM Cog $4 per hour per line.

a. What is the total hourly cost of the call center and associated activities at McM Cog with the minimum number of CSRs?

b. What is the total hourly cost to McM Cog if they decide to hire another CSR?  What is the total hourly cost to McM Cog if they decide to add another line?  Note:  Perform each of these two system adjustments separately based off the answer to part a.  Of the three options investigated so far, which is best?

c. Given the freedom (and cost) of adding or removing additional telephone lines and CSRs what the best recommendation for McM Cog management in terms of total hourly cost?  Justify your answer


Related Discussions:- Managing variability

Uses of maps and atlases, Uses Maps and atlases are used by common men...

Uses Maps and atlases are used by common men as well as specialists both for work and pleasure. Varied uses of maps and atlases depend on their types. We shall first describe

Explain any five necklines along with illustration, Question 1 Explain the...

Question 1 Explain the steps in drawing the head and the face of male figure with illustration Question 2 Explain basics of drawing legs and feet of a child with illustration

Bill of materials , Bill of Materials  Bill of Materials (BOM) is an im...

Bill of Materials  Bill of Materials (BOM) is an important document for any project, production before launching or material requirement planning process.  The American Prod

Model which supports enterprise project management, M odel which supports ...

M odel which supports EPM Enterprise project management is an optimistic trait of the organisation that changes the way business is conducted through projects. A replica of an

Mr. Vincet case study, 1.Critically analyze Mr. Vincent’s reasoning. 2. If ...

1.Critically analyze Mr. Vincent’s reasoning. 2. If you were the professor and you knew what was going through Vincent’s mind, what would you say to Vincent

Steps for direct contracting , Steps for direct contracting  Now that w...

Steps for direct contracting  Now that we are aware of the requirements for direct contracting, let us understand the steps involved in direct contracting:  1.  Invite short

Translation service, Translation Service:   One of the constraints in t...

Translation Service:   One of the constraints in the flow of information is the language barrier. About half of world's literature is published in languages other than English

Rural tourism, QUESTION 1 (a) Write short notes on the following terms ...

QUESTION 1 (a) Write short notes on the following terms and provide examples where appropriate? I. Rural tourism II. Urban Tourism III. Ecotourism IV. Culture touri

Hacker, Hacker Hacker is one who delights in having an intimate underst...

Hacker Hacker is one who delights in having an intimate understanding of the Internet workings of a system or computers and computer networks in particular.

Need for several entries - catalogue entry, Need for Several Entries   ...

Need for Several Entries   A library catalogue can just meet any one type of user's approach like author approach, title approach, etc. We can also prepare catalogues, which ca

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd