Managing variability, Other Management

Assignment Help:

McM Cog is a supplier of industrial parts.  Most orders are received at a call center. The call center currently has 10 phone lines total, i.e., a maximum of 10 callers may be in the call center system at any time.  On average, calls arrive at a rate of three per minute. Each customer service representative (CSR) averages 2.5 minutes per customer call.  Mc Cog estimates there is a cost of two dollars per customer for each minute spent waiting by a caller.  Assume that callers getting a busy signal take their business elsewhere resulting in a loss to McM of $155 per lost call.  CSRs are paid $15 per hour, and it costs McM Cog $4 per hour per line.

a. What is the total hourly cost of the call center and associated activities at McM Cog with the minimum number of CSRs?

b. What is the total hourly cost to McM Cog if they decide to hire another CSR?  What is the total hourly cost to McM Cog if they decide to add another line?  Note:  Perform each of these two system adjustments separately based off the answer to part a.  Of the three options investigated so far, which is best?

c. Given the freedom (and cost) of adding or removing additional telephone lines and CSRs what the best recommendation for McM Cog management in terms of total hourly cost?  Justify your answer


Related Discussions:- Managing variability

Arranging personnel , Arranging Personnel: Planning for periodicals / ...

Arranging Personnel: Planning for periodicals / serials selection should also cover the personnel or human factor. The people involved in the selection process are the librari

Healthcare concept, #queYour role is to create a training presentation for ...

#queYour role is to create a training presentation for 2-3 of the tasks in the list below that could be used in Kyosha Valley''s Medical Facilities training. Think outside the box

Categories of information in social sciences, Categories of Information in ...

Categories of Information in Social Sciences  It would be useful, particularly in social sciences, to group information into three categories:  •  Statistical Information

What do you mean by incoterms, Question 1 Discuss the features of inter...

Question 1 Discuss the features of international business environment. Why is it necessary to closely analyse the international environment? Question 2 What is the role

Document delivery services , Document Delivery Services: Information s...

Document Delivery Services: Information searches conducted by library or information specialists from databases usually are from bibliographic much less on full-text databases

Value of information services , VALUE OF INFORMATION SERVICES: At the ...

VALUE OF INFORMATION SERVICES: At the outset, it must be emphasised that there is no consensus of opinion among information scientists and professionals regarding the "concept

Bill of materials , Bill of Materials  Bill of Materials (BOM) is an im...

Bill of Materials  Bill of Materials (BOM) is an important document for any project, production before launching or material requirement planning process.  The American Prod

Entrepreneurship, #question. I want detailed information about entrepreneur...

#question. I want detailed information about entrepreneurship.

Show the usefulness of the incremental policy model, Question 1: "Publi...

Question 1: "Public Policy provide one a better understanding of what governments do, why they do what they do and what difference public policy makes to the lives and circumst

Documentation and information centres and databases , DOCUMENTATION AND INF...

DOCUMENTATION AND INFORMATION CENTRES AND DATABASES:   Traditionally, libraries have been collecting various kinds of publications and holding them in readiness for use by scho

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd