Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
McM Cog is a supplier of industrial parts. Most orders are received at a call center. The call center currently has 10 phone lines total, i.e., a maximum of 10 callers may be in the call center system at any time. On average, calls arrive at a rate of three per minute. Each customer service representative (CSR) averages 2.5 minutes per customer call. Mc Cog estimates there is a cost of two dollars per customer for each minute spent waiting by a caller. Assume that callers getting a busy signal take their business elsewhere resulting in a loss to McM of $155 per lost call. CSRs are paid $15 per hour, and it costs McM Cog $4 per hour per line.
a. What is the total hourly cost of the call center and associated activities at McM Cog with the minimum number of CSRs?
b. What is the total hourly cost to McM Cog if they decide to hire another CSR? What is the total hourly cost to McM Cog if they decide to add another line? Note: Perform each of these two system adjustments separately based off the answer to part a. Of the three options investigated so far, which is best?
c. Given the freedom (and cost) of adding or removing additional telephone lines and CSRs what the best recommendation for McM Cog management in terms of total hourly cost? Justify your answer
QUESTION 1 Why is it that businesses are increasingly exposed to scrutiny and criticisms? How can they cope with these? QUESTION 2 What are the implications for corpora
Question 1: You are to set up your biggest conference room for a cocktail party for a renowned bank in Mauritius. The cocktail is scheduled to start at 19h00. However, the same
Question 1 What are securities? Describe the features of various types of securities Question 2 What are the main features of corporate bonds? Question 3 Define risk. Wh
Bibliographic data formats Bibliographic data formats adopted for exchange of data consist of three basic components: A defined physical structure: Rules for the arra
Question: (a) There are different types of advertising strategies adopted by Organizations in order to increase their sales force. The strongest advertising strategies
If you were one of the other foreman, what could you do to make Rajinder''''s transition easier.
Technical Section -Staff Activity Area of library building in library management As mentioned earlier, cataloguing, and classification are the principal technical activities
A Structural Model: domain, community and practice In spite of having a variety of forms which the communities of practice take a lot of basic structure is shared. A community
A company manufactures and sells a single product. The variable cost of the product is Rs 2.50 per unit and all production each month is sold at a price of Rs 3.70 per unit. A pote
Question 1: What are the major issues related to repatriation? Describe Repatriation Major isssues related to repariation Question 2: Prepare a short
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +91-977-207-8620
Phone: +91-977-207-8620
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd