Managing variability, Other Management

Assignment Help:

McM Cog is a supplier of industrial parts.  Most orders are received at a call center. The call center currently has 10 phone lines total, i.e., a maximum of 10 callers may be in the call center system at any time.  On average, calls arrive at a rate of three per minute. Each customer service representative (CSR) averages 2.5 minutes per customer call.  Mc Cog estimates there is a cost of two dollars per customer for each minute spent waiting by a caller.  Assume that callers getting a busy signal take their business elsewhere resulting in a loss to McM of $155 per lost call.  CSRs are paid $15 per hour, and it costs McM Cog $4 per hour per line.

a. What is the total hourly cost of the call center and associated activities at McM Cog with the minimum number of CSRs?

b. What is the total hourly cost to McM Cog if they decide to hire another CSR?  What is the total hourly cost to McM Cog if they decide to add another line?  Note:  Perform each of these two system adjustments separately based off the answer to part a.  Of the three options investigated so far, which is best?

c. Given the freedom (and cost) of adding or removing additional telephone lines and CSRs what the best recommendation for McM Cog management in terms of total hourly cost?  Justify your answer


Related Discussions:- Managing variability

Forms of centralisation - library management, Forms of Centralisation   ...

Forms of Centralisation   In centralised cataloguing we observe that there are several forms of centralisation like:  Card (or Sheaf) service  MARC (Machine-Readable C

Scope of materials handling, Scope of Materials Handling Materials han...

Scope of Materials Handling Materials handling is spread over to many different industries and fields of engineering. The followings table gives its broad application.

Population - definition and concepts, Population is the entire aggregatio...

Population is the entire aggregation of  cases that meet the designated set of criteria. It  includes a complete set of persons or objects that possess same characteristics that

Discuss the different socio-cultural impacts, Question 1: a) Write sho...

Question 1: a) Write short notes on the following terms to define them: i. An international tourist and a domestic tourist ii. An international excursionis

Benefits of project quality management, Benefits of Project Quality Managem...

Benefits of Project Quality Management Let us now discuss the benefits of quality in project performance. C ustomer satisfaction: It is the result of a quality project

Economy-industry-company (e-i-c) framework analysis, QUESTION (a) Expla...

QUESTION (a) Explain the differences between warrants and convertible debentures (b) The fundamentalist insists that no one should purchase or sell a share on the basis of t

Organizing an event is extremely challenging task, Question 1 The event...

Question 1 The event manager plays a pivotal role in event management company. Discuss his role and explain the important steps he has to take to ensure a successful event

List 5 factors affecting productivity, QUESTION a) List 5 factors affec...

QUESTION a) List 5 factors affecting productivity b) List 3 factors affecting productivity which are controllable at company's or project level and 2 factors affecting produ

Environmental assessment and management, Environmental Assessment and Manag...

Environmental Assessment and Management: 1. Using a case study area of your choice, explain and demonstrate different understandings of nature, environment and / or landscape

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd