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Major operations management processes
Processes Outputs
Operations strategy Organisational goals
Product, service and process design New products and processes
Project management Management plans
Logistics and procurement management Orders and flow of goods
Capacity or resource management Capacity plans and schedules
Services management Strategies, plans, evaluations
Supply chain management
Quality planning and control Quality standards, quality plans, evaluations
Performance and productivity management Performance measures, costs and standards
This table shows major operations processes.
Quality is considered to be a structural element of the strategic service concept.
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