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Question 1:
Explain how you would set up the Front Office Department of a new 100 room beach resort. You should consider the following points in your answer:
• Manpower requirements • Recruitment and selection • Training • Final organization chart
Question 2:
Explain the following: (i) Corporate rate (ii) Crew rate (iii) Rack rate (iv) Back-to-back rate (v) Airline rate
Question 3:
Discuss in detail the duties and responsibilities of the Executive Housekeeper and explain why he/she is a key player in the Rooms Division Management?
Question 4:
Why is the lobby also considered as the hub of the hotel?
Question 5:
One of the main concerns of Front Office & Reservations Management is the efficiency of their communication system within their departments. What according to you should be the main features of the communication system and how effective should it be?
Steps of Organisational Change Organisational change is characterised by a set of actions that may cause a strategic shift in its functioning or a change in processes, tasks an
WHAT IS A RECORD FORMAT THAT DIVIDES THE RECORD INTO SECTIONS?
DOCUMENT ACCESSIONING: All the books and documents received in the library are taken into its stock by a process called Accessioning which involves the assignment of a seria
Question 1 What should an interviewee remember before being interviewed? How can a potential interviewee prepare for an interview? Question 2 Discuss the different types o
Mr. Vincent the manager of a large supermarket was taking a management course in the evening program at the local collage. The professor had given an interesting but Mr. Vincent th
Question 1 Describe the external features of the heart. Add a note on circulation of blood within the heart 2 Discuss the major joints of thorax and pelvis 3 Explain the
Question 1: Heat and noise are important factors for productive work inside the work premises. Describe, in details, how you would control these factors at the workplace to inc
QUESTION (a) Describe five driving forces that have contributed to the growing popularity of Corporate Social Responsibility during the last few years. (b) According to Arch
The composition of solid waste from a residential community is as follows: Component Percent by weight Combustibles ---
Quality I mprovement methodology For Quality Improvement, the Plan-Do-Check-Act cycle approach is generally used. The PDCA (Plan-Do-Check-Act) cycle also
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