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QUESTION 1
(a) Explain the four characteristics of service and discuss the challenges that these characteristics pose to service products. Use relevant examples for each characteristic to illustrate your answer
(b) Describe the main determinants that affect the shaping of business policy
QUESTION 2
Discuss the critical success factors that you would expect to see in a service organisation of your choice that adopts Total Quality Management
QUESTION 3
(a) Discuss, using relevant examples the different costs components in the PAF model and assess its potential use in a service organisation of your choice
(b) Decisions on service location involve a trade-off between the needs of the producer and those of the consumer. Discuss the main factors which must be considered when making service-location decisions
For our project we have to describe a value chain for an airport. Could you help me with what I need to describe at all the primary procesess.
Types: There are various types of survey research-descriptive, evaluative, comparation, correlation, longitudinal, cross-sectional, cross-cllltural, etc. Descriptive Survey:
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Inter-Library Loan (ILL) System of Online Computer Library Centre (OCLC): The Inter-Library Loan (ILL) system of OCLC is world's largest online computerised ILL system used by
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CLASSIFICATION TERMINOLOGY: Library classification as an academic discipline is about 125 years old. Its teaching and research has gained momentum comparatively recently. It m
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