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QUESTION 1
(a) Explain the four characteristics of service and discuss the challenges that these characteristics pose to service products. Use relevant examples for each characteristic to illustrate your answer
(b) Describe the main determinants that affect the shaping of business policy
QUESTION 2
Discuss the critical success factors that you would expect to see in a service organisation of your choice that adopts Total Quality Management
QUESTION 3
(a) Discuss, using relevant examples the different costs components in the PAF model and assess its potential use in a service organisation of your choice
(b) Decisions on service location involve a trade-off between the needs of the producer and those of the consumer. Discuss the main factors which must be considered when making service-location decisions
Information Behaviour: Briefly, information behaviour means the way users seek information, the way they go about finding it and the way they use it. Again, users' information
Proposal or Renewal Sub System: Type Web-based Application Role Software Engineer Team s
Record-keeping Equipment -LIBRARY EQUIPMENT - LIBRARY MANAGEMENT Record-keeping equipment in the library is mainly used for keeping records of periodicals-current issues as th
Question 1: (a) Discuss the use of the following fuels in the Mauritian context. Comment specifically on their impact on the economy and on the environment. i. Coal ii.
Microform Catalogue: In microform catalogue, entries are greatly reduced and printed upon a film or fiche. The microform cannot be read by naked eyes. A suitable microform rea
Conditions for adopting shopping We should adopt shopping when: It is an appropriate method for execution of works of small value in a short period of time. In the case
A c quisition Motives In the previous unit you learnt about the history of M and A. All the companies do not always have acquisition strategies, and not all companies that ha
C ultivating communities of practice In an organisational life, the CoP has been readily accepted by people. It will flourish irrespective of whether the organisation recognis
What have been the traditional; strengths and weaknesses for Asian countries in the pursuit of sustainable development and CSR policies?
Question 1 ALM deals with strategic balance sheet management, which involves various risks, caused because of the changes in exchange rates and the position of liquidity, intere
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