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QUESTION 1
(a) Explain the four characteristics of service and discuss the challenges that these characteristics pose to service products. Use relevant examples for each characteristic to illustrate your answer
(b) Describe the main determinants that affect the shaping of business policy
QUESTION 2
Discuss the critical success factors that you would expect to see in a service organisation of your choice that adopts Total Quality Management
QUESTION 3
(a) Discuss, using relevant examples the different costs components in the PAF model and assess its potential use in a service organisation of your choice
(b) Decisions on service location involve a trade-off between the needs of the producer and those of the consumer. Discuss the main factors which must be considered when making service-location decisions
Question 1 Intermediation is the process of linking savers of money with those who are in need of money. Explain the intermediation process of banks. 2 Business lo
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The world economy has become more global as nation states have become more tightly integrated. The potential business opportunities have increased commensurately.
S ocial structures as a management tool An understanding of the type of social structure which can take the responsibility of nurturing the learning, developing the competenci
LIBRARY ORGANISATIONAL STRUCTURE OBJECTIVES We have learnt in Unit 1 that an organisation has to be structured in order to achieve its goals and objectives. In this
Usage in the Context of Library and Information Services: In library and information science, there is, however, no need for making such distinction between data and informati
Planning Process: The planning process for the establishment of a documentation/information centre may involve the following steps; i) Formulation of the overall objectiv
REFERENCE WORK: The purpose of reference work is to allow information to flow efficiently from information sources to those who are looking for it. In the day to day activitie
Objectives of Resource Sharing The objectives implied in resource sharing activity are very idealistic in nature. They are mainly aimed at providing convenient access to info
Title main Entry In cases, where the Main Entry is to be provided under the title of the work as per the Rules of AACR-2R, the skeleton entry looks slightly different. The Ti
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