Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
The dark side of quality cost analysis
The Quality Cost Analysis will always look at the organisation's costs and not the customer's costs. The manufacturer and the seller are definitely not the only people who will suffer from quality-related costs. The customer suffers from the quality-related costs too. If the manufacturer sells a bad product then the customer will face significant expenses in dealing with the bad product.
Most of the software failures do not lead to deaths. Most of the software projects involve the conscious tradeoffs among many factors which include the cost, the time of completion, the richness of the feature set, and the reliability. There is nothing wrong in doing this type of business tradeoff, consciously and also explicitly, unless the fact is not taken into account that some of the problems which leave in the product may cost the customers much more than the cost to the organisation.
The problem of the cost-of-quality analysis is that it will be set up to underestimate the litigation and the customer dissatisfaction risks. The total cost should include the customer's external failure costs into account (the lawsuits).
The following table compares the external failure costs which will have to be borne by the buyer and the seller:
Table 11. 1: Comparisons of the external failure costs borne by the buyer and the seller
Seller: External failure costs
Customer: Failure costs
These are the types of the costs which have to be absorbed by the seller which releases a defective product.
These are the types of the costs absorbed by the customer who will buy a defective product.
FLF is a courier company based in Z Country which presents direct document and parcel express delivery services for commercial customers. It prides itself not only on its reliabili
Organisational Style: Whether the participative approach can really work depends upon the type of organisation and its' functioning. An open organisation is more likely to en
In order to adopt and initiate TQM within any organization it is necessary to understand the key elements. These elements which form the essential core of the TQM phil
Question: (a) Explain the typical contents of the project selection rationale document, drafted at the end of the conception phase. (b) (i) Describe the purpose and objecti
Question 1: (a) Power is one of the most important human variables in the project management process as it sets the framework for directing and influencing human resources. Exp
Question : (a) Project communication plan involves the generation and distribution of project documentation among stakeholders and is considered as the driver of the project co
What is the meaning of exception reports? Progress (or exception reports) can be utilized to monitor and to control the project. It permits the project board or project manager
Each group is to produce a strategy development report on the Red Ocean strategy they will submit in the Blue Ocean Strategy Simulation Game Red Round, first year. Each group will
Question 1: a) Why does the public sector exist? b) Discuss 5 ways in which the public sector is different from the private sector. c) The public sector is a clo
1. Some of the tasks in this project can be done in parallel. Prepare a diagram showing the required networks of tasks and define the ciritical path. What is the length of the proj
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd