Choose the three HR-related Acts that impact most on your work.  Provide the following information about each of them:

1. Explain its purpose and general application.

2. What implications do each of these Acts hold for HRM in your department/division?

Question

You have just been appointed as an HR manager of a call centre agency that is on a recruitment drive. They want to fill the call centre manager and call centre agent positions. Explain the key factors that you should consider when planning strategically for recruiting. Describe the core steps and factors to consider when conducting a job evaluation, recruitment and selection process so that the most appropriate call centre manager is employed. In your response, also examine the relevance of diversity in the job evaluation, selection and recruitment process.