Kaplan and norton balanced scorecard framework, Operation Management

Assignment Help:

Kaplan and Norton Balanced Scorecard Framework

Kaplan and Norton (1992, 1993, and 1996) describe the concept of a 'balanced scorecard' that includes four categories of measure: financial, customers, internal business processes and measures of innovation and learning. The balanced scorecard starts by asking 'what do shareholders want?' 

The framework allows managers in a company a rapid and comprehensive assessment of a company in a single report. Managers can consider and balance performance measures for four critical areas or perspectives that effect successful mission accomplishment.


Related Discussions:- Kaplan and norton balanced scorecard framework

Why service adds value to a business products and customers, Service is the...

Service is the last activity in the Value Chain. Explain how service adds value to a business products and customers.

Explain measuring the impact of a capital acquisition, Measuring the impact...

Measuring the impact of a capital acquisition on productivity is an example of multifactor productivity.

Health Care for Women Veterens, NOTE: NOTE: below are the 2 textbooks used...

NOTE: NOTE: below are the 2 textbooks used in the course and it is important to use quantitative analysis techniques covered in both texts. PMBA 6312 Quantitative Methods/Research

Explain how many cords of wood would he have to split, The owner of Firewoo...

The owner of Firewood To Go is considering buying a hydraulic wood splitter which sells for $50,000. He figures it will cost an additional $100 per cord to purchase and split wood

Explain what use of the term sale rather than demand presume, What does use...

What does use of the term sales rather than demand presume?

Explain how these factors would affect the management, There are a number o...

There are a number of factors that affect the expansion of a multinational firm, including macroeconomic, political, regulatory, cultural, and social. Choose one multinational orga

Explain what are the pros and cons of bureaucratic controls, What are the p...

What are the pros and cons of bureaucratic controls such as rules, procedures, and supervision? Should all organizations use bureaucratic controls? Why or Why Not?

Operation Management, what are the factors that affect productivity

what are the factors that affect productivity

Discussion questions for barriers to enterprise, Complete the Case Study Di...

Complete the Case Study Discussion Questions and Critical Thinking Questions in Case Two "Barriers to Enterprise 2.0," Stair,

Explain leadership training and development, Leadership training and develo...

Leadership training and development throughout all levels of the organization. From your experience discuss the importance this component and why? Include examples

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd