Kaplan and norton balanced scorecard framework, Operation Management

Assignment Help:

Kaplan and Norton Balanced Scorecard Framework

Kaplan and Norton (1992, 1993, and 1996) describe the concept of a 'balanced scorecard' that includes four categories of measure: financial, customers, internal business processes and measures of innovation and learning. The balanced scorecard starts by asking 'what do shareholders want?' 

The framework allows managers in a company a rapid and comprehensive assessment of a company in a single report. Managers can consider and balance performance measures for four critical areas or perspectives that effect successful mission accomplishment.


Related Discussions:- Kaplan and norton balanced scorecard framework

Explain the clients role in the generating ideas stage, Which best describe...

Which best describes the client's role in the Generating Ideas stage of CPS? a. listens carefully to the ideas generated by the resource group. b. tells the resource group immediat

Explain important skills required to increase productivity, Important skill...

Important skills required to increase productivity, how a person will manage this in time. Please response fast. Tomorrow is my interview

Explain machine on the basis of after-tax present, A low-cost airline opera...

A low-cost airline operating in South Africa is considering adding either Boeing 737-400 or Boeing 737-800 to its fleet. The following information is prepared for the economic eval

Assignment, Analyze the strategic role of operations management in terms of...

Analyze the strategic role of operations management in terms of organizational and operational objectives.

Describe the value chain, Question 1: Describe the main growth strategi...

Question 1: Describe the main growth strategies that a firm can pursue and discuss conditions that favour each strategic option. Support your answer with suitable examples.

Explain hrm role in the international context, 1. Compare the issue(s) face...

1. Compare the issue(s) faced with the staffing approaches to one of a larger company. 2. Analyze the complexity of the HRM role in the international context. 3. Compare the

What is delegation, What is delegation? There is a limit to what a part...

What is delegation? There is a limit to what a particular can perform single-handed. After a point, the other persons working in the organisation have to be connected for perfo

Explain management retreat at a regional casino, Please explain in detail w...

Please explain in detail what you would do for the following scenario: You have just finished laying off 25 people because of a need to cut costs. You are then invited to a managem

Compute the average number of customers waiting at lhs, During busy periods...

During busy periods, a new customer walks into LHS every 15 mins. (with a standard deviation of 15 mins). At SHC, a customer walks in every hour (with a standard deviation of 1 hou

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd