Kaplan and norton balanced scorecard framework, Operation Management

Assignment Help:

Kaplan and Norton Balanced Scorecard Framework

Kaplan and Norton (1992, 1993, and 1996) describe the concept of a 'balanced scorecard' that includes four categories of measure: financial, customers, internal business processes and measures of innovation and learning. The balanced scorecard starts by asking 'what do shareholders want?' 

The framework allows managers in a company a rapid and comprehensive assessment of a company in a single report. Managers can consider and balance performance measures for four critical areas or perspectives that effect successful mission accomplishment.


Related Discussions:- Kaplan and norton balanced scorecard framework

Describe the global nature of sourcing and distribution, Q1. Discuss The gl...

Q1. Discuss The global nature of sourcing and distribution Q2. Let's also take a look at some examples of organizations and their training programs. Take some time to research a

LOCATION AND LAYOUT, WHAT WOULD BE A GOOD RESEARCH QUESTION ON THIS TOPIC F...

WHAT WOULD BE A GOOD RESEARCH QUESTION ON THIS TOPIC FOR A GROUP PROJECT

Observation methods, Observation  Methods: The  observation methods i...

Observation  Methods: The  observation methods is the most commonly used  methods  especially in studies  relating to  behavioural sciences. In a way we all observe things aro

Explain the change management factors, Describe the change management facto...

Describe the change management factors that shape HR-business strategy.

Compute the probability that a type1 customer arrives, Consider a queuing s...

Consider a queuing system with 2 types of customers. Type 1 customers arrive according to a Poisson process with a mean rate of 5 per hour. Type 2 customers arrive according to a P

Explain how effective are actions by project managers, Provide two examples...

Provide two examples of current leaders and describe how they demonstrate their leadership characteristics. What separates these characteristics from management techniques? How eff

When are the holding costs raised, When are the holding costs raised? H...

When are the holding costs raised? Holding cost rises while the size of order rises. It is since a higher level of average stock will be kept during the year. Thus holding cost

How reduce the safety stock, The annual demand for a product is 15,600 unit...

The annual demand for a product is 15,600 units. The weekly demand is 300 units with a standard deviation of 90 units. The cost to place an order is $31.20, and the time from order

Concept of trade off in business strategy, Concept of Trade off in Business...

Concept of Trade off in Business Strategy The trade-off concept was first introduced by Skinner (1969,1974) who carried out a large study of successful American manufacturing

Define what is the probability that you will make money, The owner of Firew...

The owner of Firewood-2-Go is considering buying a hydraulic wood splitter which sells for $60000. He figures it will cost an additional $80 per cord to purchase and split wood wit

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd