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Kaplan and Norton Balanced Scorecard Framework
Kaplan and Norton (1992, 1993, and 1996) describe the concept of a 'balanced scorecard' that includes four categories of measure: financial, customers, internal business processes and measures of innovation and learning. The balanced scorecard starts by asking 'what do shareholders want?'
The framework allows managers in a company a rapid and comprehensive assessment of a company in a single report. Managers can consider and balance performance measures for four critical areas or perspectives that effect successful mission accomplishment.
An operation produces 190 units per hour with a scrap rate of 10 percent. If we could eliminate the scrap completely, what would be the percentage increase in productivity per hour
Use the data in Exhibit 16-5 to construct a stem-and-leaf display
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