Kaplan and norton balanced scorecard framework, Operation Management

Assignment Help:

Kaplan and Norton Balanced Scorecard Framework

Kaplan and Norton (1992, 1993, and 1996) describe the concept of a 'balanced scorecard' that includes four categories of measure: financial, customers, internal business processes and measures of innovation and learning. The balanced scorecard starts by asking 'what do shareholders want?' 

The framework allows managers in a company a rapid and comprehensive assessment of a company in a single report. Managers can consider and balance performance measures for four critical areas or perspectives that effect successful mission accomplishment.


Related Discussions:- Kaplan and norton balanced scorecard framework

Operation management, What are different benefits & limitations of Waiting ...

What are different benefits & limitations of Waiting Line Theory?

Explain repeat a signal form router to a workstation, On a 100BaseT Etherne...

On a 100BaseT Ethernet network, what is the maximum number of hubs that can be used to repeat a signal form a router to a workstation? a. 1 b. 2. c. 3 d. 4

Find breakeven as well as target profit volume, Happy Ten Produces sports s...

Happy Ten Produces sports socks. The company has fixed expenses of $80,000 and variable expenses of $0.80 per package. Each package sells for $1.60. 1. Compute the contribution mar

Human resource manager for a coordinated system, You have been named human ...

You have been named human resource manager for a company that has 180 employees and no formal base pay system. What steps will you take to develope such a coordinated system?

Case let, 1. What modification would you suggest in enhancing the existing ...

1. What modification would you suggest in enhancing the existing logistics system?

Time study - process design, Time Study - Process Design Time study by...

Time Study - Process Design Time study by stopwatch or micro-motion analysis is the original method of work measurement devised by Taylor and his followers, and is still routi

Explain the appropriate marketing-mix strategy, Marketers traditionally cla...

Marketers traditionally classify products on the basis of characteristics: durability, tangibility, and use (consumer or industrial). Discuss the appropriate marketing-mix strategy

Computation to receive credit, Your company has a market share of 25%. The ...

Your company has a market share of 25%. The total market size is $100 million. Your contribution margin (the ratio of the contribution per unit over the price per unit) is 20%. You

Explain customer service and stress management, Utilizing the formula for w...

Utilizing the formula for writing training objective, write a training objectives for the following: Please include all 3 of the elements components. Please Management, Customer Se

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd