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Kaplan and Norton Balanced Scorecard Framework
Kaplan and Norton (1992, 1993, and 1996) describe the concept of a 'balanced scorecard' that includes four categories of measure: financial, customers, internal business processes and measures of innovation and learning. The balanced scorecard starts by asking 'what do shareholders want?'
The framework allows managers in a company a rapid and comprehensive assessment of a company in a single report. Managers can consider and balance performance measures for four critical areas or perspectives that effect successful mission accomplishment.
Q1. Discuss The global nature of sourcing and distribution Q2. Let's also take a look at some examples of organizations and their training programs. Take some time to research a
WHAT WOULD BE A GOOD RESEARCH QUESTION ON THIS TOPIC FOR A GROUP PROJECT
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