Interpersonal processes - conflict management, HR Management

Assignment Help:

During both action and transition phases, a team must manage three interpersonal processes: conflict, motivation and emotions. The ways in which a team manages potential conflicts has a big influence on the productivity of that team. Marks et al. (2001, p. 368) propose two types of conflict management strategies. Pre-emptive conflict management 'involves establishing conditions to prevent, control or guide team conflict before it occurs'. Pre-emptive conflict management is about establishing norms that will reduce or control conflict before it occurs. Team contracts or charters that specify how team members agree to handle challenging situations will help curtail the negative aspects of conflict in a team.

For example, a charter can specify that when a team is confronted with important decisions they can strive for consensus or they can vote on alternative courses of action.

Reactive conflict management involves working through a task, process and interpersonal disagreements among team members. Reactive conflict management techniques include identifying the parameters of conflict between the team members, compromising, being open, flexible and willing to accept different viewpoints. However, Behfar, Peterson, Mannix and Trochim (2008) found that a reactive approach to conflict management led to underperformance and low satisfaction in teams because the root cause of problems was not identified nor successfully corrected and communication came at a high cost.


Related Discussions:- Interpersonal processes - conflict management

Purpose of organization-human resource management, Purpose of organization ...

Purpose of organization Organizations are started for a purpose(s) and to accomplish these purposes, organizations employ both human and non human resources. The human resource

Leadership, Leading groups and teams Although leadership is discussed i...

Leading groups and teams Although leadership is discussed in detail in a following unit, we will briefly touch upon issues here that are specific to teams: leadership functions

Recruitment and training of sales professionals, Question: (a) The im...

Question: (a) The importance of sales objectives is to give the sales person goals. This helps ensure that corporate goals are met and assists sales force members to plan and

Paper on the changing role of the human resource department, TASK:  You hav...

TASK:  You have been asked to prepare a discussion paper (ESSAY) on the changing role of the Human Resource Department. The ESSAY This should include the following:

What are the reasons that cause human obsolescence, Question 1: i) What...

Question 1: i) What do you meant by HRD? ii) What are the factors that affect HRD? iii) How has the concept of HRD evolved with time? Question 2: i) Describe what is m

Define the negative communication climate, Define the Negative communicatio...

Define the Negative communication climate? Created when contribution of individuals is not appreciated. People are unwilling to interact Therefore less willing to a

Importance of Recruitment & selection, Discuss the importance of recruitmen...

Discuss the importance of recruitment and selection and analyse the different steps in selection

Notice of enquiry, Notice of enquiry: the enquiry should be normally held ...

Notice of enquiry: the enquiry should be normally held within a reasonable time of receiving the explanation. Proper and sufficient advance notice should be given indicating the d

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd