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Internal Business Perspective - Performance Measures
Although customer based measures are important, they must be translated into internal performance measures that can be achieved. Companies must decide on which core competencies they wish to excel. Usually there is a focus on critical internal operations that
enable them to satisfy customer needs. The internal measures should stem from business processes and key factors such as quality levels, on time delivery, customer relations, employee skills; improvement levels and productivity.
1. What does Neely suggest is the first step of the business management process and what affect does he suggest performance measurement has? 2. It has been suggested that inves
I would like to know how can i get the solutions maual for the book systems analysis and design 9th edition by kendall & kendall can you please let me know how to do it
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