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Internal Business Perspective - Performance Measures
Although customer based measures are important, they must be translated into internal performance measures that can be achieved. Companies must decide on which core competencies they wish to excel. Usually there is a focus on critical internal operations that
enable them to satisfy customer needs. The internal measures should stem from business processes and key factors such as quality levels, on time delivery, customer relations, employee skills; improvement levels and productivity.
What do you think is the purpose of the U.S. Census, which takes place every 10 years? What are some of the variables recorded for the U.S. population? How are these variables usef
Examples of Productivity Measures Sales ($)/labour costs ($) Sales ($)/pay ($) Total value of sales (billed) ($)/labour costs($) + investment ($) Sales/salespeopl
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All other things held constant, increasing the level of confidence for a confidence interval estimate for the difference between two population means will result in a wider confide
what are the most significant events in the story of how the plant survived because of its adoptation of quality based principles?
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