Internal and external customers:

The library shall be functioning as a "learning and resource centre" in its efforts to stay abreast of changes in its internal and external environment and to increase the training and skills building programmes for revitalization and renewal. The library should have  direct contact with internal and external customers and to encourage each employee to identify those to whom he provides a service and to view such people as the library's internal customers. In this way the customer orientation can spread into the organization.