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Internal and external customers:
The library shall be functioning as a "learning and resource centre" in its efforts to stay abreast of changes in its internal and external environment and to increase the training and skills building programmes for revitalization and renewal. The library should have direct contact with internal and external customers and to encourage each employee to identify those to whom he provides a service and to view such people as the library's internal customers. In this way the customer orientation can spread into the organization.
Question: (a) Joseph Moses Juran, the famous quality management consultant, put forward the concept of breakthrough sequence. (i) Explain what is a breakthrough. (ii)With
Question : (a) Describe the importance of the following quality tools in process improvement: (i) Pareto diagrams (ii) cause-and-effect diagrams (b) The Managi
mention steps of project management
Discuss the management part of project management
Question: (a) A famous man once said: "If you do not know where you are going, how will you know how you will reach your destination". This sentence captures the importance of
explain the reason for the divergence of opinion from one technique to the next?
QUESTION 1: (a) Explain how TWO of the given gurus have contributed to the Quality Movement, highlighting the major points of their philosophies: (i) Edward Deming (ii)
Describe how you, as a project manager in a Matrix Organisation, will set up your project r=team for the building of the community. Project team members names, and reason why they
Analysis of Line Balancing Problems The procedure involves the followings steps: Determine the number of work stations and time available at each work stations.
What is communication in organisation? Communication: An organisation structure gives channels for the flow of information on that the decisions of the organisation will
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