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Internal and external customers:
The library shall be functioning as a "learning and resource centre" in its efforts to stay abreast of changes in its internal and external environment and to increase the training and skills building programmes for revitalization and renewal. The library should have direct contact with internal and external customers and to encourage each employee to identify those to whom he provides a service and to view such people as the library's internal customers. In this way the customer orientation can spread into the organization.
Problem: According to the PRB report, "Performance management is often confused with performance appraisal or the confidential reporting system presently in force in the servi
It is essential that you study the list below to ensure that you understand the terminology used in assignment and examination questions. The successful outcome of your assessment
Project stages A project may consist of one or more stages depending on the size of the project, its nature and client needs. Each stage has several tasks. Possible stages
Strategy is developed at different levels in large organisations. The process starts with the corporate strategy which is then translated into the strategy for the business divisio
Written Assessment Assessment Title Essay Task Description Task Your task is to consider the contents of:- SEBoK Kerzner">http://www.sebokwiki.org Kerzner (2013) AS/NZS 1
Question 1: a. State the purposes of Malcolm Baldrige Quality Award b. Compare Balridge award criteria with TQM. A Purpose of MBNQA Question 1: What do you meant by qu
Question : (a) Project communication plan involves the generation and distribution of project documentation among stakeholders and is considered as the driver of the project co
• You also found that over the past 6 months, the Senior Leadership had been very proactive in their attempt to drive a much different strategic vision and had communicated strong
PARTICIPATIVE MANAGEMENT IN LIBRARIES MANAGEMENT: Like most other organizations, libraries and information centres have the dual social responsibility of satisfying the needs
Project Closure Project closure is the last stage of the Project Life Cycle. The beginning of the Project Closure Phase is analysed by the completion of all project objectives
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