Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Explain bottleneck operation by adding a new machine, A small firm intends ...

A small firm intends to increase the capacity of a bottleneck operation by adding a new machine. Two alternatives, A and B, have been identified, and the associated costs and reven

Write some possible entities and attributes, Develop a list of some possibl...

Develop a list of some possible entities and attributes located in chill's restaurant database.

Explain the different stages of group development, Question 1: There is...

Question 1: There is no use in considering non-financial issues when motivating people as many consider that money is the prime and only motivating factor. Discuss this st

Explain critical path, Explain Critical Path. This is that sequence of ...

Explain Critical Path. This is that sequence of activities that decide the complete project duration. Critical Path is formed by critical activities. This path consumes maximum

Describe henry did tax work for joe electrician, Henry did tax work for Joe...

Henry did tax work for Joe electrician. Bill was $900, Hnery reduced it to $600. Joe did wrok for Henry at cost of $700. Henry gave Joe a check for $400, said remaining $300 was th

Explain what is the role of information systems, What is the Role of Inform...

What is the Role of Information Systems in the Learning Organization?

Explain risks associated with the globalization, Are there any risks associ...

Are there any risks associated with the globalization of health care? Can these risks be mitigated? How

Compute the answers for the missing cells in the table, Process Analytics C...

Process Analytics Case let 1 Overview respond to this case let, which is based in a health care setting.. Preparation Read through the following case let. You are an operations man

Formulate the problem of maximizing weekly profit, Problem: A leather c...

Problem: A leather company manufactures leather jackets and leather handbags. A leather jacket requires 8 square feet of leather, while a handbag requires 2 square feet. In ad

Explain the way of clear communication, On a recent trip to India, Mr. Yang...

On a recent trip to India, Mr. Yang, a prominent Chinese executive, dined with his client Himanshu Jain. Mr. Yang commented that the food was spicy, which Mr. Jain interpreted as a

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd