Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Write steps you would take to initiate the project, You are the project lea...

You are the project leader for organization your community's Fourth of July celebration parade this year. In previous years the parade has been well attended and a favourite commun

Explain capital investment, Sawyer's a local bakery, is worried about incre...

Sawyer's a local bakery, is worried about increased costs- particularly energy. Last's records can provide a fairly good estimate of the parameters for this year. Judy Sawyer, the

Compute deposit at the end of each year, On the day his son was born, a fat...

On the day his son was born, a father decided to establish a fund for his son's college education. The father wants the son to be able to withdraw $4000 from the fund on his 18th b

Operations strategy in financial services, According to Macintosh (2007), t...

According to Macintosh (2007), the greatest challenge facing modern managers is to raise the quality and productivity of service work. Or Many prominent managerial authors argue th

Describe sustainable competitive advantage, Explain the following terms in ...

Explain the following terms in your own words and give specific, real life examples to illustrate your understanding of the term: 1. Tangible versus intangible resources 2. Core co

What is cost accounting, I borrowed the book of cost accounting and brought...

I borrowed the book of cost accounting and brought the answer of the questions about three months ago. You charge me $15.94 for the answers per month. Now, I have returned the book

Explain fabindia''s organizational culture, How would you describe William ...

How would you describe William Bissell's personality? What terminal and instrumental values are likely to have been especially important to him? How would describe Fabindia's organ

Describe the main sources of destructive fires, Identify and explain the ma...

Identify and explain the main sources of destructive fires and associated preventive measures.

Explain safety inventory of coal and mro materials, A power plant in Califo...

A power plant in California uses coal at the rate of 100,000 pounds each day. It also uses MRO material at the rate of 1,000 pounds each day. The coal comes from Wyomung and the MR

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd