Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Security - customer satisfaction and service quality, Security - Customer S...

Security - Customer Satisfaction and Service Quality Is the freedom from danger, risk or doubt. It involves: 1. Physical safety (will I get mugged at the automatic teller

Explain the similarities and differences of tqm, Describe the similarities ...

Describe the similarities and differences between TQM and Six Sigma quality-management techniques.

Explain project form more common or the exponential form, Is the stretched-...

Is the stretched-S life cycle project form more common or the exponential form? What other aspects of managing a project are affected by the nature of the project form besides budg

Financial executives helped by hr department, How might an HR department he...

How might an HR department help to develop financial executives who are ethical leaders and mentors?

Describe what role organizational structure plays, Discuss what role organi...

Discuss what role organizational structure plays in an organization's efficiency & effectiveness

Generic operational strategies - operation strategy, Generic Operational St...

Generic Operational Strategies - Operation Strategy Porter (1985) presented five basic generic strategies for business:  1. Cost efficiency - low cost leadership strategy

Explain malcolm baldrige national quality award, "Malcolm Baldrige National...

"Malcolm Baldrige National Quality Award" Please respond to the following Discuss the standout features of the companies approaches to managing operations. Discuss the attribute

Explain american multinational business in a foreign country, What requirem...

What requirements should be recommended to represent an American multinational business in a foreign country?

Explain what benefit would using the optimal order quantity, Garden Variety...

Garden Variety Flower Shop uses 760 clay pots a month. The pots are purchased at $2 each. Annual carrying costs per pot are estimated to be 30 percent of cost, and ordering costs a

Explain how is planning changing in the new workplace, For this week's disc...

For this week's discussion you are to post responses to the following questions: 1. how is planning changing in the new workplace? 2. Do you think planning becomes more important o

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd