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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
Priority Sequencing In sequencing jobs on machines on one the process time of each job and their due dates of delivery are required. A priority rule is then decided upon in or
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types of manufacturing system and layout
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