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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
How do you think management changed over the years in respect to the following? Organizational culture Corporate responsibility and ethics Culture and diversity conflicts
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Function of Dispatching Under dispatching the following functions are included: 1. Assignment of work to individual machines or work places and men, 2. Movement of materi
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