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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
As throughput improves, staff time is saved in the form of reduced staff worked hours per unit of service
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would you recommend changing to the optimal order interval?
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