Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Describe what is a learning organization, What is a learning organization a...

What is a learning organization and how do you develop one

Do you think that there is too much advertising out there, Do you believe t...

Do you believe that there is too much advertising out there? Do you think there should be a limit to advertising? Explain.

Describe setting up valid research designs in a company, Discuss setting up...

Discuss setting up valid research designs in a company, work environment

Define the term economic order quantity, Define the term Economic Order Qua...

Define the term Economic Order Quantity. Economic Order Quantity (EOQ): A mathematical computation for a fixed quantity of inventory ordered every time which would minimi

Explain role in establishing a canadidate''s brand, How does the use of mus...

How does the use of music in political play a role in establishing a canadidate's brand?

Explain what type of transmission path, What type of transmission path does...

What type of transmission path does a fixed wireless signal require? a. line-of-sight b. non-line-of-sight c. omni-directional d. code divided

What mechanisms are available for conflict resolution, Question 1: (a) ...

Question 1: (a) "Alone of all non-western countries Japan has become a modern society, because her reforms based the new "Westernised" behaviour on traditional Japanese values

Explain advantages of matrix organization, Explain advantages of matrix org...

Explain advantages of matrix organization. Advantages of matrix organization (i)  Permitting better planning and control to meet deadline if effectively focuses resource

Explain assemble a computer mouse, You have been asked to set up an assembl...

You have been asked to set up an assembly line to assemble a computer mouse. The precedence network is shown below; task times in minutes are given in parentheses. There are 480 mi

Resource allocation and Contingency planning, What are those topics all abo...

What are those topics all about? Can you give me a summary of that in a clear and understandable explanation. Thank you so much!

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd