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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
What are the advantages of process mapping? Advantages of process mapping are as follows: a. It can be used for structured ‘walk by testing to confirm knowing of workflow, c
Q3. What do you understand by “line balancing”? What happens if balance doesn’t exist?
What is the goal of optimal mix?
Routing Meaning and Definition Routing is the first but the important and difficult task of the production control. Routing means determination of path or route on whic
why do we need capacity cushion
I was watching a telethon on the TV late on evening. I was so moved by the telethon; I called and pledged $10,000. In the morning when I informed my husband what I pledged, he w
Explain the difference between ethical responsibilities and social responsibilities of a manager. Please in you own words.
1. Which if any of the resources are over allocated? 2. Assume that the project is time constrained and try to resolve any over allocation problems by levelling slack. What happ
What do you understand by “line balancing”? What happens if balance doesn’t exist?
Training and Development -Suggestions on how to write 1. Internet appeal how would you go about do that for fundraising 2 Print Advertisement 3. Special Events
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