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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
Harley Davidson sells motorcycle X and Y. Motorcycle X sells for $10,000, has variable cost (labour and material) of $2,000, and requires 10 hours of use of machinery to produce. M
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Fixed-position layout This configuration is typically used for low-volume, project-type operations where the product being produced is massive, and movement of the material f
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