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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
While patrolling for illegal border crossings and drug dealers, agents of the U.S. Border Patrol spotted 15 to 20 people being loaded into a van at the rear entrance to a restauran
Ask qu2 The historical development of operations managementestion #Minimum 100 words accepted#
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