Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Find what is the economic order quantity, The Central Valve Company sells i...

The Central Valve Company sells industrial valves and fluid control devices. One of Central's most popular valves, the Western, has an annual demand of 6,000 units. The price of ea

Circumstances is a code of ethics most as well least likely, Under what cir...

Under what circumstances is a code of ethics most and least likely to be effective? Why?

Explain behavior and performance with the objectives, The effectiveness of ...

The effectiveness of any compensation system to attract, retain and align employee behavior and performance with the objectives of the enterprise is dependent upon management credi

Types of process technologies - batch production, Types of Process Technolo...

Types of Process Technologies - Batch Production Under this system the manufacturing is done in batches or groups or lots either on the basis of customer order or with a hope

Problem, a firm isconsidering replacement of a machien, whoes cost price is...

a firm isconsidering replacement of a machien, whoes cost price is rs 12200 and scrap value is rs 200 the running cost is rupee given below year running cost 1 200 2 50

Explain estimating the mean height of a sample of seedlings, A biologist re...

A biologist reports a confidence interval of (2.0,2.4) when estimating the mean height (in centimetres) of a sample of seedlings. What is the estimated margin of error and the samp

Explain what are the issues of management, What are the issues of managemen...

What are the issues of management does Whole Foods Market in 2010 needs to address? Analyze and evaluate the issues identified

Explain to inspire maximum performance, Many writers have stated that effec...

Many writers have stated that effective objectives should be- A. Broad - to cover many dimensions of the business B. Measurable - to track progress C. Unachievable - to in

Quality management systems - improving productivity, Quality Management Sys...

Quality Management Systems - Improving Productivity The introduction of approaches such as ISO 9000; Total quality management, business process reengineering, just-in-time ope

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd