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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
Determine the Process Capability Index of the three processes given below and determine whether the processes are capable or not. Process Mean Variance Lower Specification Limi
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