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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
Explain methods of 'On - the Job Training' for Managers. Methods of 'On - the Job Training' for Managers : (i) Experience: In this method a person who is to do something a
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#theories and techniques can help if applies properly.
On a recent trip to India, Mr. Yang, a prominent Chinese executive, dined with his client Himanshu Jain. Mr. Yang commented that the food was spicy, which Mr. Jain interpreted as a
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Mean value - Statistical Aspects of Variability The arithmetical mean value (µ, mu) of the measurements can be readily calculated, as follows. Let the class mid- point values
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