Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Explain what lessons have aging issues taught us in the past, What new and ...

What new and distinctive challenges does the organization face regarding an aging workforce? What can organizations do to plan for the impact that aging may cause? What speci

Explain penalty for theft is immediate termination, Your company terminated...

Your company terminated an employee for stealing a ladder. The employee filed a grievance with the union. The union argues that the employee had verbal permission from the temporar

Explain implement any change in strategy, 1. Describe how you think the hot...

1. Describe how you think the hotel's management will: (a) make sure that the way it manage the hotel is appropriate to the way it competes for business; (b) implement any change i

Explain what variables should be eliminated, What do you think is the purpo...

What do you think is the purpose of the U.S. Census, which takes place every 10 years? What are some of the variables recorded for the U.S. population? How are these variables usef

Explain implementation and communication of a strategic plan, Why is it imp...

Why is it important to continuously update the implementation and communication of a strategic plan? Who should be responsible for updating and communicating a strategic plan? Why?

Explain attempt to change an organizations culture, How would an OD (organi...

How would an OD (organizational practitioner) attempt to change an organizations culture?

Explain evaluation or rewards systems a source of conflict, How are differe...

How are different evaluation or rewards systems a source of conflict?

Explain if the telethon sued me for my pledge, I was watching a telethon on...

I was watching a telethon on the TV late on evening. I was so moved by the telethon; I called and pledged $10,000. In the morning when I informed my husband what I pledged, he w

Explain what is the firm''s break-even point in sales dollars, You have dev...

You have developed the following income statement for the Hugo Boss Corporation. It represents the most recent year's operations, which ended yesterday. Sales $ 50,439,375 Va

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd