Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Explain what is the role of the osi network layer, What is the role of the ...

What is the role of the OSI network layer when you transfer information from one computer to another? Please do not just copy a ton of paragraphs from a website. I want a one pa

Define what mechanisms are related to the organizations swot, Define what m...

Define what mechanisms are related to the organization's SWOT in order to unfreeze, change, and refreeze (Lewin's theory of change) HR/business practices across the global organiza

Explain the replace with similar, Describe the four options highlighted in ...

Describe the four options highlighted in the case study in terms of their feasibility, acceptability and vulnerability. The four options at Chatworth -the adventure playground deci

Describe two methods for allocating costs, Explain two methods for allocati...

Explain two methods for allocating costs. Justify why you selected them and how you would make the most use of them in cost analysis. No copying and pasting or will not be ra

Why is this an vital concern for all businesses today, 1)What should you do...

1)What should you do after the fact when your company's information security has been breached? 2)what can you do to protect your company's data from unauthorized access? 3)W

Situational Leadership Theory, Describe possible gaps you observe within Si...

Describe possible gaps you observe within Situational Leadership Theory. What strategies or adjustments in your own behavior, thinking, or worldview might you consider or employ to

Explain what are liquidity ratios, Now let's continue our discussion about ...

Now let's continue our discussion about the financial aspects of owning your own business that are part of, by considering the idea of "ratio analysis". In considering "financial r

Explain modern principles of business law, I'm needing a article out of a b...

I'm needing a article out of a book, Modern Principles of Business Law, 1st Edition, 2012. This is my assignment and I dont have book, can someone please help me out, photocopy pag

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd