Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Explain activity immediate predecessor normal time, The Scott Corey account...

The Scott Corey accounting firm is installing a new computer system, and several things must be done to make sure the system works properly. The following table provides informatio

Explain complete the forward and backward pass, You are creating a customer...

You are creating a customer database for Winston-Salem Warthogs minor league baseball team. Draw a project network given the information below. Complete the forward and backward pa

Define how a researcher goes about determining sample size, Discuss how a r...

Discuss how a researcher goes about determining sample size. Provide specific examples to support your ideas

Distinguish clearly between accidental deliberate and change, Question: ...

Question: Distinguish clearly between accidental change and deliberate change. Change is often resisted for multitude reasons. Critically explain the reasons thereof. Us

Explain state licensure requirement, Discuss state licensure requirements t...

Discuss state licensure requirements that an organization must comply with in order to become a Medicare Advantage Plan, any exceptions to the State licensure requirement, and any

Describe the advantages of work study, Describe the advantages of work stud...

Describe the advantages of work study. The following are the advantages: (i) Uniform and enhanced production flow, (ii) Higher productive efficiency, (iii) Decreased

Calculate five year moving averagetle.., The figures below indicate the num...

The figures below indicate the number of mergers that took place in the savings and loan industry over a 12-year period. Year Mergers Year Mergers 2000 46 2001 46 2002 62 2003 45 2

Explain the factors affecting motivation, Explain the factors affecting mot...

Explain the factors affecting motivation . Factors influencing motivation: Achievement-Personal satisfaction in problem solving and job completion. Advancement-Promot

Calculate the path mean and network diagram, For the following data: ...

For the following data:   Time (in Days)   Activity Immediate Predecessor Optimistic Most Likely

E-business, E-Business, Knowledge Management and Globalisation of Services ...

E-Business, Knowledge Management and Globalisation of Services Development of supply chains not only in manufacturing but service companies; centralised decision making; exten

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd