Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Explain customization in manufacturing or services, Evaluate the statement:...

Evaluate the statement: "Special-purpose technology is a common way of offering increased customization in manufacturing or services without taking on additional labour costs." Cit

Define construct a stem-and-leaf display, Use the data in Exhibit 16-5 to c...

Use the data in Exhibit 16-5 to construct a stem-and-leaf display

QUALITY TIPS, QUALITY TPIS ON EFFECTIVE PLANNINGuestion #Minimum 100 words ...

QUALITY TPIS ON EFFECTIVE PLANNINGuestion #Minimum 100 words accepted#

Routing, Routing Meaning and Definition Routing is the first bu...

Routing Meaning and Definition Routing is the first but the important and difficult task of the production control. Routing means determination of path or route on whic

Queuing, For simplicity, assume that each plane landing between 6am and 8am...

For simplicity, assume that each plane landing between 6am and 8am carries 240 passengers, 75% EU and 25% non-EU citizens. Passengers from each flight continuously join (at a const

Explain server used as a firewall, Which of the following could not be used...

Which of the following could not be used as a fire wall? a. hub b. router c. server d. PC

Explain intent or motive behind sexual harassment activities, Should be int...

Should be intent or motive behind Lewiston's conduct be considered when deciding sexual harassment activities? Explain

Way for establishing whether disparate impact exists, One method for establ...

One method for establishing whether disparate impact exists in a company's hiring practices involves

Explain main mechanisms that managers use to assess output, The three main ...

The three main mechanisms that managers use to assess output or performance are financial measures, organizational goals, and operating budgets. Compare and contrast when it would

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd