Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Performance criteria for layouts, Outline performance criteria that is impo...

Outline performance criteria that is important in creating a layout . Identify the types of layout performance criteria that might be most important in the following settings. a -

Explain women understand the importance of behaving similar, The program, "...

The program, "Bully Broads" is designed to help Answer men understand the controlling nature of women. Women understand how their perception of what it takes to get ahead can be vi

Memo motion and micro motion recording, Memo Motion and Micro Motion Record...

Memo Motion and Micro Motion Recording Originally based on cine-photography, nowadays video-recording technology is used to record patterns of movement in process activities.

Libertarian view on the importance of consumer rights, Compare a Utilitaria...

Compare a Utilitarian and a Libertarian view on the importance and enforcement of consumer rights.

Explain advantages of matrix organization, Explain advantages of matrix org...

Explain advantages of matrix organization. Advantages of matrix organization (i)  Permitting better planning and control to meet deadline if effectively focuses resource

Exactly how must sustainability be best defined, Exactly how should "sustai...

Exactly how should "sustainability" be best defined when making it part of a gold statement or performance objective for a business or organization?

How several hours of production time would you schedule, For the four basic...

For the four basic configurations that follow, assume that the market is demanding product that must be processed by both Resource X and Resource Y for Cases I, II and III. For Cas

Explain ethernet network with a fddi network, A bridge that is used to conn...

A bridge that is used to connect an Ethernet network with a FDDI network must be practicing what type of bridging?

Explain what are america''s and today''s workers, What are America's and to...

What are America's and today's workers view of the labor unions?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd