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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
The upper and lower limits for diving ring diameters made by John''s Swimming are 40 and 39 cm. John took 11 samples with the following average diameters (39, 39.1, 39.2, 38.9, 39.
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During busy periods, a new customer walks into LHS every 15 mins. (with a standard deviation of 15 mins). At SHC, a customer walks in every hour (with a standard deviation of 1 hou
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It is generally unnecessary to have every single function represented on the core team of the project as that would make the team large than necessary and difficult to communicate
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3,000 widgets must be machined on workstation during week. Each widget is identical and requires a machining cycle time (Tc) of 36.5 minutes. All of the machining centres in the sh
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