Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Explain staff time is saved in the form of reduced staff, As throughput imp...

As throughput improves, staff time is saved in the form of reduced staff worked hours per unit of service

Explain project management at the phoenician video case, Project Management...

Project Management at the Phoenician video case Many times, project decision makers do not rely solely on financial hurdles, such as return on investment or internal rates of re

Explain increase the objective function value which is good, Could someone ...

Could someone please explain how the objective function value would change when the right hand side value changes? For maximization questions: For a positive shadow price, an incre

Explain services from goods, Which of the following is not a characteristic...

Which of the following is not a characteristic that distinguishes services from goods? Service jobs are unskilled A service is intangible Services are perishable Services are heter

Explain government use to facilitate economic development, Reflect upon the...

Reflect upon the IT strategies that are used to encourage economic development. Select two strategies and discuss how economic factors affect the strategies that a government may u

Define conflict between earning profit and being responsible, There is some...

There is sometimes a perceived conflict between earning profit and being responsible. What should CanGo do about adding violent games to their product mix? What impact might this h

Information systems integration - mrp to erp, Information Systems Integrati...

Information Systems Integration - MRP to ERP  ERP (enterprise resource planning) has been defined by Deloitte and Touche as 'packaged business software systems' that allow com

Labour intensity - operations function, Labour Intensity - Operations Funct...

Labour Intensity - Operations Function Labour intensity is defined as the ratio of the labour cost incurred to the value of the plant and equipment employed. It is important t

Optimal order interval, would you recommend changing to the optimal order i...

would you recommend changing to the optimal order interval?

Explain imagine an athletic facility such as sawhill, 3. Imagine an athleti...

3. Imagine an athletic facility such as Sawhill. What strategies would you suggest for creating an open environment? Sawhill Athletic Club was an athletic facility in suburban S

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd