Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

What are the advantages of process mapping, What are the advantages of proc...

What are the advantages of process mapping? Advantages of process mapping are as follows: a. It can be used for structured ‘walk by testing to confirm knowing of workflow, c

MBA 2ND SEM, Q3. What do you understand by “line balancing”? What happens i...

Q3. What do you understand by “line balancing”? What happens if balance doesn’t exist?

Routing, Routing Meaning and Definition Routing is the first bu...

Routing Meaning and Definition Routing is the first but the important and difficult task of the production control. Routing means determination of path or route on whic

Explain if the telethon sued me for my pledge, I was watching a telethon on...

I was watching a telethon on the TV late on evening. I was so moved by the telethon; I called and pledged $10,000. In the morning when I informed my husband what I pledged, he w

Define ethical responsibilities and social responsibilities, Explain the di...

Explain the difference between ethical responsibilities and social responsibilities of a manager. Please in you own words.

Explain which if any of the resources are over allocated, 1. Which if any o...

1. Which if any of the resources are over allocated? 2. Assume that the project is time constrained and try to resolve any over allocation problems by levelling slack. What happ

MB0044, What do you understand by “line balancing”? What happens if balance...

What do you understand by “line balancing”? What happens if balance doesn’t exist?

Describe leadership training and development, Training and Development -Sug...

Training and Development -Suggestions on how to write 1. Internet appeal how would you go about do that for fundraising 2 Print Advertisement 3. Special Events

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd