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Interaction - Service Process Matrix
Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.
A corporation a. is chartered under state laws. b. is chartered under federal laws c. remains in existence only as long as its owners are alive. d. shifts liability of
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mis in decision making
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What is your perspective of the target audience for webcams?
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