Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Describe what is the basic problem causing this conflict, You are the plant...

You are the plant manager at Acme Plastics. You are running two shifts, a day shift and an evening shift. Before the day shift leaves each day, the workers must get an adequate sup

Explain labour practices requirements, From the legal perspective, what cha...

From the legal perspective, what challenges May supervisors face in filling the positions? How might they unintentionally run short of regulatory hiring and labour practices requir

Design of goods and services, construct a house of quality matrix for a wri...

construct a house of quality matrix for a wristwatch?

Compute the expected weeks of supply, The owner of Genuine Reproductions (G...

The owner of Genuine Reproductions (GR), a company that manufactures reproduction furniture, is interested in measuring inventory effectiveness. Last year the cost of goods sold at

Explain inadequate parking, The Manchester United Soccer Tournament project...

The Manchester United Soccer Tournament project team (refer to the Manchester United Soccer club case study in chapter 4 of the text) has identified the following potential risks t

Miss.., Explain what might happen if energy costs increase in future at Nor...

Explain what might happen if energy costs increase in future at NorSal Trondheim

How technology is changing the customer service, How technology is changing...

How technology is changing the customer service and service offerings?

Explain about the supply chain management according to kilty, Q. Explain ab...

Q. Explain about the Supply chain management according to Kilty? According to Kilty supply chain management: It involves the movement of products, services, and information

Explain the challenges faced by front-line employees, Discuss how front-lin...

Discuss how front-line employees are critical to customer assessment of service quality. Identify the challenges faced by front-line employees.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd