Interaction - service process matrix, Operation Management

Assignment Help:

Interaction - Service Process Matrix

Interaction refers to the degree to which the customer can intervene in the process (eg in a restaurant, the customer may call a waiter at will). This should not be confused with duration of customer 'contact': for example, university lectures are high in such 'contact' but comparatively low in 'interaction'.

 


Related Discussions:- Interaction - service process matrix

Explain what is the maximized profit, Riverside Oil Company in eastern Kent...

Riverside Oil Company in eastern Kentucky produces 3 different grades of gasoline. They are regular, premium, and supreme grades. Each barrel of regular grade sells for $82 while p

Explain internal environment of an organization, Identify and comment on tw...

Identify and comment on two stakeholders in the internal environment of an organization.

Explain negotiable instrument, Nan read the note that Tom had just given he...

Nan read the note that Tom had just given her. She was doing some home repair for Tom. The note represented the $10,000 that Nan and Tom agreed upon for all of the work. The note r

Security - customer satisfaction and service quality, Security - Customer S...

Security - Customer Satisfaction and Service Quality Is the freedom from danger, risk or doubt. It involves: 1. Physical safety (will I get mugged at the automatic teller

Japanese firms used the which concept, Q All of the following are responsib...

Q All of the following are responsibilities of operations managers except Question options: 1) acquiring financial resources 2) managing inventories 3) planning production 4) sched

Homework, what are the functions of finance, management and marketing in op...

what are the functions of finance, management and marketing in operations?

What happen to the degree of objective risk, If a corporation doubles the n...

If a corporation doubles the number of exposure units, what may be said to happen to the degree of objective risk? Explain your answer and state the basic principle illustrated.

Solve breakeven problem, Breakeven Problem 1. Avila Manufacturing plans ...

Breakeven Problem 1. Avila Manufacturing plans to increase capacity by adding new equipment. They have received two proposals. Fixed CostVariable Cost/Unit Proposal A $32,

Explain what are the issues of management does google needs, What are the i...

What are the issues of management does Google strategy 2010 needs to address? How could they be analysed and evaluated?

What are disadvantages of delegated sourcing strategies, What are the disad...

What are the disadvantages of using delegated sourcing strategies? Disadvantages of using delegated sourcing: a. Can be a complicated relationship to manage an outsourcer

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd