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Innovation and Learning Perspective - Performance Measures
In this perspective, the company emphasises the design and application of business management initiatives that foster increased innovation and learning among the workforce. Included here can be measures to increase sales of new products, and measures to improve yield, defect rates, customer satisfaction or position in competitor ranking.
The balanced scorecard forces managers to look at measures for all four critical areas in the context of a company, thus limiting the danger of concentrating on any one area at the expense of others. Each perspective is tied in the strategic plan to a number of specific goals which in turn re tied to performance measures.
You work in a new organization. You have been charged with recruiting a manager for a new department within the Services division. The Vice President of the Services division stres
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Your company's matrix organization isn't working; decisions are taking too long and it seems to you that instead of best solutions you're getting compromises. As CEO what would you
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