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Innovation and Learning Perspective - Performance Measures
In this perspective, the company emphasises the design and application of business management initiatives that foster increased innovation and learning among the workforce. Included here can be measures to increase sales of new products, and measures to improve yield, defect rates, customer satisfaction or position in competitor ranking.
The balanced scorecard forces managers to look at measures for all four critical areas in the context of a company, thus limiting the danger of concentrating on any one area at the expense of others. Each perspective is tied in the strategic plan to a number of specific goals which in turn re tied to performance measures.
Differentiate between (1) exempt and non-exempt employees and (2) line and staff employees.
Hard Factors - Factors Affecting Productivity Improvement Productivity of the product is determined by the way in which the product fulfils its customer requirements, either b
What do its Operations managers do at Costco?
What are the CSF''s in making location decisions
Madden Industries manufactures three models of a product in a single plant with two departments cutting and assembly. The company has estimated costs for each of the three product
Describe the similarities and differences between TQM and Six Sigma quality-management techniques.
What would you recommend to the company if they asked you to advise them in improving their operations?
A number of personality dimensions are identified (Big Five, attitudes, locus of control, etc.). What are the strengths and weaknesses of some of the personality dimensions in vari
1. Is work measurement used in your own organisation? If not, then give thought to how: alternative methods are compared; load is balanced with capacity; productivity is monitored;
Should the applicants be selected primarily on the basis of their ability or personality or fit? • How can fit be assessed?
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