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IT is the ultimate goal in TQM and thus forms the focal element in TQM. The company should exceed the customer expectations and make him delighted. This means giving
Question 1: a. State the purposes of Malcolm Baldrige Quality Award b. Compare Balridge award criteria with TQM. A Purpose of MBNQA Question 1: What do you meant by qu
what are the limitations of financial management and control in tertiary institutions
o Are the goals and philosophy of the architecture explained? o Are assumptions and dependencies influencing the architecture identified? o Are architecturally significant re
Change Management Plan for an Organisation Explain: (i) Background to organization (one page max) (ii) Analyse the organization situation by conducting a force field anal
Directing (leading) This is the function concerned with influencing organizational members to carry out their assigned roles and activities. This function includes motivation,
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Explain TWO strategies that a project manager might implement to address a project risk. Risk avoidance - this strategy would be 'exiting the method that is giving rise to
Flow Charts Flow chart is the most familiar tool to understand processes. It is used to identify a sequence of events in a process. Using flow charts require six deliberate act
What is delegation of authority? Delegation: There is a restriction to what an individual can do single-handed. After a point, another person working within the organisat
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