Incident management and problem management, Other Management

Assignment Help:

Question:

(a) IT Service Support within the ITIL framework is divided in a number of processes. Compare and contrast the following processes:

i. Incident Management and Problem Management
ii. Change Management and Release Management.

(b) The Configuration Management Database (CMDB) is a pivotal component of IT Service Support:

i. Explain what you understand by a Configuration Item or CI.

ii. Which relationships does the CMDB usually contain?

(c) With respect to VoIP, answer the following:

i. What is the purpose of a "soft" switch?

ii. Describe three popular VoIP protocols and the features that they provide.


Related Discussions:- Incident management and problem management

Functions of documentation and information centres, FUNCTIONS OF DOCUMENTA...

FUNCTIONS OF DOCUMENTATION AND  INFORMATION CENTRES: In general, a documentation or an, information centre brings to the attention of specialist users the current as well as r

Develop negotiating strategy and tactics , Develop negotiating strategy and...

Develop negotiating strategy and tactics  These are two dimensions of the negotiating process. They are:  Strategy:  It has a long term focus. It is a predetermined app

Corporate social responsibility (CSR), ETHICS AND SOCIAL RESPONSIBILITY AT ...

ETHICS AND SOCIAL RESPONSIBILITY AT … Select a company of interest to you (Fortune 500, Not-For-Profit, etc.) Examples of corporations that could be used are: • Tommy Hilfiger at

Record maintenance in java, Record Maintenance in Java: PROJECT DETAI...

Record Maintenance in Java: PROJECT DETAILS                 Title                 :           Record Maintenance             Client              :           Mansoft

Reference services, Reference Services: Reference services help the us...

Reference Services: Reference services help the user define and identify his query correctly, bearing in mind how he intends to use the information, since this can affect the

Describe the concept of corporate social responsibility, Problem 1 (a) ...

Problem 1 (a) Describe the concept of Corporate Social Responsibility (CSR) and explain the forms and purpose of CSR as practiced by most organizations. (b) Illustrate with

Characteristics of research tools, CHARACTERISTICS OF RESEARCH TOOLS: ...

CHARACTERISTICS OF RESEARCH TOOLS: An ideal measuring instrument is one which results  in measures that are relevant, accurate objective, sensitive and  efficient. Measures wh

Agency method - periodicals procurement, Agency Method: The alternativ...

Agency Method: The alternative to direct ordering with publishers is to acquire the periodicals through a duly appointed subscription agent. A subscription agent is a person o

How is quality defined in a generic sense, How is Quality defined in a gene...

How is Quality defined in a generic sense - Quality is regarded as a noteworthy effectiveness facet and supervisors consider quality as a model for surviving in this cutthroat

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd