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Question:
(a) IT Service Support within the ITIL framework is divided in a number of processes. Compare and contrast the following processes:
i. Incident Management and Problem Management ii. Change Management and Release Management.
(b) The Configuration Management Database (CMDB) is a pivotal component of IT Service Support:
i. Explain what you understand by a Configuration Item or CI.
ii. Which relationships does the CMDB usually contain?
(c) With respect to VoIP, answer the following:
i. What is the purpose of a "soft" switch?
ii. Describe three popular VoIP protocols and the features that they provide.
Librarians room in library building in library management The librarian normally has a separate room of his own, adjacent to the work room and opposite to the main counter ar
Critically analyze Mr. Vincent’s reasoning.
ease of funding in location decision
Pigeon hole type in Periodical Display Rack-library furnitur in library management it has two parts, one is a cupboard in the bootom and the other pigeon holes at the to,-Over
statistics are not mainly the records of the past but they are useful in the planing of the future. Discuss the statement and explain the role of statistics in economic planning.
Question: You have just been appointed as the new rector of Visionary Secondary School with 30 teachers and 400 students. This is your 1 st job as rector and you want to succe
Question 1 Write short notes on the Quality planning an element of Quality management Question 2 What are the steps to the Fade QI model? Question 3 Quality costs are th
QUESTION The Public Procurement Act 2006 (PPA 2006) is a modern procurement legislation based on UNCITRAL Model Law. PPA 2006 was enacted in 2006 and came into force in 2008. A
Question 1: (a) What are the main roles of Government in the economic development of a country? (b) What are some of the emerging issues affecting the role of Government?
Some detailed important do's and don'ts while conducting negotiations are given hereunder. Do's: Know your authority as a negotiator and that of your counterpart.
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