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QUESTION 1
A core concept in implementing TQM is Deming's 14 points, a set of management practices to help companies increase their quality and productivity. List 7 points and explain in detail the objective of 6 of them.
QUESTION 2
Most organizations within the Public Sector in Mauritius do not offer quality service to their customers as compared to their counterparts offering the same services in the Private Sector. Compare two such organizations of your choice (one each from the Public and Private Sectors) giving the reasons for the performance of each party in each major process of the service. What is your recommendation to improve Public Sector performance?
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QUESTION 1 (a) Every organisation must focus on quality performance. With the help of a schematic diagram, define the following terms as applied to management performance and i
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QUESTION (a) The ISO 9000 series of quality management system standard is fast becoming a de facto requirement for doing business in many industries, despite the fact that it i
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