Question 1:

Answer briefly to any three of the following:

(a) Explain the importance of effective internal and external communication.

(b) Explain how business communication can help you succeed personally. Cite specific examples.

(c) Identify the role of collaborative communication in business organisation.

(d) Describe three major challenges faced by contemporary business communicators.

(e) Describe the nature of formal and informal communication channels.

Question 2:

Discuss the stages for keeping meeting discussions ‘on track".

Question 3:

a) Briefly explain the formal communication networks in an organisation.

b) What are the functions of the informal flow of information in an organisation?

Question 4:

a) Outline the stages in group problem-solving.

b) Show two decision-making methods in group problem-solving.