QUESTION 1

XYZ Ltd is a company that likes to encourage its employees through internal promotion. Consequently, many technical workers were promoted as first line managers in the organization because of their good technical skills. However, they have found that these people get lot of difficulty in their new jobs and they have the tendency to continue their work as they were doing previously. This has led to a general fall in productivity and dissatisfaction among lower level employees. Consequently, the top management wants to carry out training for these supervisors with a view to improve organizational performance. In this context, you have been assigned to be the trainer.

(a) Explain to the supervisors, what are the skills that are required by managers in order to be successful.
(b) Explain the work of managers as proposed by Henry Fayol and Henry Mintzberg to the team leaders.

QUESTION 2:

Many business people tend to forget the importance of the internal environment for the success of their organization. They rather give more importance to the impact of the external environment. It is usually advisable to give both aspects of the business environment equal importance when trying to analyse business environment.

i) From the above statement, explain what you understand by the term internal environment of an organisation.

ii) How managers can reduce the influence of the specific external environment on their organization?

QUESTION 3:

Discuss the importance of control for managers to achieve the objectives of the organization.

QUESTION 4:

Employees in an organisation will be more efficient if they are motivated. Using 2 theories of motivation, describe how a manager can obtain a better performance from his subordinates?

QUESTION 5:

Synergy is where 2 + 2 is equal to 5. Working in team has its advantages but can have some disadvantages as well if not properly set up. Describe the different means that exist to make teams more effective.