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1. Reflecting on McGroddy's comments - what are the implications for the operations manager?
Answer: The point to note here is that organisations resist change. It suggests that Operations Managers must acknowledge that change means difficulty. This works for both changes in product as well as process or organisation. Its often said that organisations, like people behave like thermoplastic. Heating them up to change the shape only lasts until they revert back to their original form on cooling.
Some people argue that the matrix structure should be adopted only as a last resort because dual chains of command can create more problems that they solve. Discuss and provide exa
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Why is Direct Line so successful and how has operations supported the business growth? 2. How do (if at all) the products offered by Direct Line differ from its competitors? 3. Ana
implantation of operation strategy
Many firms try to market the same product as is in many different markets. The product is essentially the same, the only differences may be in packaging and messaging. What are
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