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1. Reflecting on McGroddy's comments - what are the implications for the operations manager?
Answer: The point to note here is that organisations resist change. It suggests that Operations Managers must acknowledge that change means difficulty. This works for both changes in product as well as process or organisation. Its often said that organisations, like people behave like thermoplastic. Heating them up to change the shape only lasts until they revert back to their original form on cooling.
Describe cultural intelligence.
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The primary issue is that people want to be challenged. People want to be challenged, at least initially, in terms of their Assignments. They also want to be continuously challenge
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