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1. Reflecting on McGroddy's comments - what are the implications for the operations manager?
Answer: The point to note here is that organisations resist change. It suggests that Operations Managers must acknowledge that change means difficulty. This works for both changes in product as well as process or organisation. Its often said that organisations, like people behave like thermoplastic. Heating them up to change the shape only lasts until they revert back to their original form on cooling.
Tangibility & Intangibility Scale - Service Delivery System Products are things, services are ideas and concepts. From the figure you can see that there is no such thing as a
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You discover an antique in your attic that you purchased at an estate sale 10 years ago for $400. You auction it in eBay and receive $8000 for your item. What is the annual rate of
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If Microsoft don't build a cloud computing business, what will happen to them in the next decade? Why did the company decided that it had little choice but invest in cloud?
Describe the differences between productivity and its subcomponents (total measure productivity, partial measure productivity, and multifactor measure productivity) related to prod
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Evaluate the service to club members and casual flyers by completing a table similar to table 3.1 (see page 70 Operations Management 6xth Edition Nigel Slack)
Describe the importance of learning curves in a services-based operation and how they can be used to increase organization efficiency. Please provide a specific example.
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