Illustrations of internal failure cost

The internal perspective may control performance by assessment of internal quality failure.  Costs incurred before customer has received the good or service. 

• Re-inspection of materials, components and finished goods after a high level of substandard goods have been identified
• The scrap cost or wastage of any materials or finished goods
• Retraining cost of staff due to ineffective problems identified
• Rework of work-in-progress and finished goods due to unsatisfactory work