Identifying customers for project, Other Management

Assignment Help:

Identifying customers

Customer is responsible for communicating the project needs and also verifying that the requirements have been met at the project completion. The customer may be internal like the elements in the supplier-process-customer chain, external clients, the suppliers and the end users or both. Identifying internal customers is difficult and identifying customers involves four steps which include the following:

  • Analysing the contract - The contract analysis will help to recognise the external customer or the end-client. This will also help to recognise the end user. If the contract information does not contain the end user particulars then the project team will have to coordinate directly with the customer to decide if the end user is someone other than the customer. The contract analysis will reveal the suppliers or the subcontractors. If the key suppliers are not particularly recognised as the subcontractors then the project team will have to coordinate among their own technical elements or with the organisation's procurement office to determine who among the suppliers will be part of the project implementation.
  • Analysing the project team and their organization - This helps to identify the internal customers. This will have to disclose how the work will proceed, which project team or the organisational elements will take part and how it will be linked in the supplier- customer process chain.
  • Analyse product use - This analysis begins with identifying the end user and then further understanding who will use the product and how. Quality signifies satisfying the customer requirements and not just meeting the specifications in the contract. Analysing the product use may also disclose the hidden customers, who do not use the product directly but are indirectly affected by their usage like the environment and the aesthetics of the local community.
  • Analyse the means of production - This is necessary even if the project involves manufacturing the product, delivering the service or performing some of the intellectual or the administrative activity. This can be clarified or confirmed to the internal customers who have already been identified and approved.

Related Discussions:- Identifying customers for project

Cataloguing-in-publication, Cataloguing-in-Publication (CIP): Centrali...

Cataloguing-in-Publication (CIP): Centralised cataloguing led to the logical step of publishing bibliographic entries of documents in the publication itself, on the reverse si

Explain any five features of sfa, Question 1 Explain the CRM technology co...

Question 1 Explain the CRM technology components Question 2 Explain any five features of SFA Question 3 Explain the major components of Enterprise Marketing Automa

Modern catalogue - evolution of catalogue, Modern Catalogue - evolution of ...

Modern Catalogue - evolution of catalogue: The 19 th century was an age of great many codes: Catalogue was considered a finding list with the Bodleian concept of literary uni

Acquisition, A c quisition An acquisition is slightly different from ...

A c quisition An acquisition is slightly different from a merger. Unlike all mergers, all acquisitions  involve  one  company  purchasing  another  -  there  is  no exchange

R charts, R Chart In this part we are going to look at control charts w...

R Chart In this part we are going to look at control charts which are directed towards monitoring the variability in case of individual characteristics like the variability in

Passing of bills - document accessioning, Passing of Bills: The variou...

Passing of Bills: The various jobs involved in the Bill Passing Work are:  •  Checking •  Certifying  •  Passing  •  Transmitting  A,  serious risk involved  in

Change owner, T he change owner The change owner is the person assigne...

T he change owner The change owner is the person assigned to essentially arrange and then make the approved changes to the system. The change owner is consulted about the foll

Acquisition through donations - library administrations, Acquisition Throu...

Acquisition Through Gifts/Donations: Gifts and donations constitute an important source acquisition of reading materials in a library. Many a library has benefited enormously

Need for technical processing - library management, Need for Technical Proc...

Need for Technical Processing: The need for technical processing has been  brought about by a number of reasons/factors. They are:  1) Accelerated  growth of information  r

Production process , Production Process  Let us begin our discussion wi...

Production Process  Let us begin our discussion with the production process.  The production process for any project begins soon after the research and development department f

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd