Identifying customers for project, Other Management

Assignment Help:

Identifying customers

Customer is responsible for communicating the project needs and also verifying that the requirements have been met at the project completion. The customer may be internal like the elements in the supplier-process-customer chain, external clients, the suppliers and the end users or both. Identifying internal customers is difficult and identifying customers involves four steps which include the following:

  • Analysing the contract - The contract analysis will help to recognise the external customer or the end-client. This will also help to recognise the end user. If the contract information does not contain the end user particulars then the project team will have to coordinate directly with the customer to decide if the end user is someone other than the customer. The contract analysis will reveal the suppliers or the subcontractors. If the key suppliers are not particularly recognised as the subcontractors then the project team will have to coordinate among their own technical elements or with the organisation's procurement office to determine who among the suppliers will be part of the project implementation.
  • Analysing the project team and their organization - This helps to identify the internal customers. This will have to disclose how the work will proceed, which project team or the organisational elements will take part and how it will be linked in the supplier- customer process chain.
  • Analyse product use - This analysis begins with identifying the end user and then further understanding who will use the product and how. Quality signifies satisfying the customer requirements and not just meeting the specifications in the contract. Analysing the product use may also disclose the hidden customers, who do not use the product directly but are indirectly affected by their usage like the environment and the aesthetics of the local community.
  • Analyse the means of production - This is necessary even if the project involves manufacturing the product, delivering the service or performing some of the intellectual or the administrative activity. This can be clarified or confirmed to the internal customers who have already been identified and approved.

Related Discussions:- Identifying customers for project

Speed - efficiency of document delivery service, Speed: The methods, o...

Speed: The methods, of receiving requests, processing the requests and mode of delivery of fax, electronic-mail or online systems. Documents may also be supplied by any one of

Hospitality facilities management, Make yourself aware of the range of issu...

Make yourself aware of the range of issues involved in the "Greening of Hotels" phenomenon by reading widely on the topic. Become conversant with the full range of current and e

Project team activities, P roject team activities There  are  seven  s...

P roject team activities There  are  seven  step  procedures  which  the  organisation  can  use  to introduce the project team activities as a management strategy. The proced

Literature search services , Literature Search Services: Literature se...

Literature Search Services: Literature search service is considered as an extension of reference service. An important aspect of literature search service is ascertaining the

Budget allocation register and work diary, Budget Allocation Register: ...

Budget Allocation Register: This is the basic financial guide for acquisition work and this must be consulted at the different stages of document selection, ordering and passi

Nature of knowledge, The Nature of Knowledge It is indeed quite difficu...

The Nature of Knowledge It is indeed quite difficult to identify useful knowledge among the pool of knowledge in  an organisation.  Knowledge  is a critical  asset  that  needs

Explain materials required for crocheting, Question 1) Describe any five d...

Question 1) Describe any five differences between Weaving and Knitting Question 2) State the advantages of shuttleless looms Question 3) What is felting? Explain

MPOB, MODEN MANAGEMENT AND BIHAVIOUR

MODEN MANAGEMENT AND BIHAVIOUR

Power, Power The capacity of power is to influence in the behavior of o...

Power The capacity of power is to influence in the behavior of other people so they do things that they would not otherwise do. The most important component of power is depende

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd