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Identifying customers
Customer is responsible for communicating the project needs and also verifying that the requirements have been met at the project completion. The customer may be internal like the elements in the supplier-process-customer chain, external clients, the suppliers and the end users or both. Identifying internal customers is difficult and identifying customers involves four steps which include the following:
T he change manager The change manager is accountable for the day to day activities of the change management process for the Information Management team. This person must es
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