Identifying customers for project, Other Management

Assignment Help:

Identifying customers

Customer is responsible for communicating the project needs and also verifying that the requirements have been met at the project completion. The customer may be internal like the elements in the supplier-process-customer chain, external clients, the suppliers and the end users or both. Identifying internal customers is difficult and identifying customers involves four steps which include the following:

  • Analysing the contract - The contract analysis will help to recognise the external customer or the end-client. This will also help to recognise the end user. If the contract information does not contain the end user particulars then the project team will have to coordinate directly with the customer to decide if the end user is someone other than the customer. The contract analysis will reveal the suppliers or the subcontractors. If the key suppliers are not particularly recognised as the subcontractors then the project team will have to coordinate among their own technical elements or with the organisation's procurement office to determine who among the suppliers will be part of the project implementation.
  • Analysing the project team and their organization - This helps to identify the internal customers. This will have to disclose how the work will proceed, which project team or the organisational elements will take part and how it will be linked in the supplier- customer process chain.
  • Analyse product use - This analysis begins with identifying the end user and then further understanding who will use the product and how. Quality signifies satisfying the customer requirements and not just meeting the specifications in the contract. Analysing the product use may also disclose the hidden customers, who do not use the product directly but are indirectly affected by their usage like the environment and the aesthetics of the local community.
  • Analyse the means of production - This is necessary even if the project involves manufacturing the product, delivering the service or performing some of the intellectual or the administrative activity. This can be clarified or confirmed to the internal customers who have already been identified and approved.

Related Discussions:- Identifying customers for project

Referral centres, Referral Centres: A referral centre is some sort of ...

Referral Centres: A referral centre is some sort of "information desk" for the scientific and technical community which does not provide enquirers directly with the informatio

Usage in the context of library and information services, Usage in the Cont...

Usage in the Context of Library and Information Services: In library and information science, there is, however, no need for making such distinction between data and informati

Information services, INFORMATION SERVICES: In the earlier Unit of thi...

INFORMATION SERVICES: In the earlier Unit of this Block (Block 1, Unit 1), you have learnt about the concept and need for information. In this context, it has been emphasised

Use vogel''s approximation method to obtain an solution, Question (a) A...

Question (a) A plastics manufacturer has 1200 boxes of transparent wrap in stock at one factory and another 1000 boxes at its second factory. The manufacturer has orders for th

Critically analyse what political and business leaders, "Sustainable" is a ...

"Sustainable" is a word/concept that is more frequently being used in Mauritius, both by government bodies and private companies. Some are working towards environmental protection

Describe the term media literacy, It is one thing to understand the basic i...

It is one thing to understand the basic importance of being a media literate individual of knowing its basic elements and necessary skills. It is quite another to live a media lit

Sewing - binding processes, Sewing: Before sewing, the pages of a book...

Sewing: Before sewing, the pages of a books must be pressed firmly, to expel air and also to crease the folds of the sheets. Books  are  to be trimmed before sewing. There are

Quality management plan, Q uality management plan The quality manageme...

Q uality management plan The quality management plan is to give guidance on how the quality can be checked on the project through the design reviews, the documentation, and th

Discuss the meaning and advantages of containerization, Question 1 Logi...

Question 1 Logistics is one of the key areas in international business. Explain the meaning and objectives of logistics Question 2 Which is the main transport document

List and explain the risks, QUESTION a) Define risk as per the Public P...

QUESTION a) Define risk as per the Public Private Partnership Guidance Manual b) What are the primary objectives of transferring risks from a contracting authority to a priv

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd