Identifying customers for project, Other Management

Assignment Help:

Identifying customers

Customer is responsible for communicating the project needs and also verifying that the requirements have been met at the project completion. The customer may be internal like the elements in the supplier-process-customer chain, external clients, the suppliers and the end users or both. Identifying internal customers is difficult and identifying customers involves four steps which include the following:

  • Analysing the contract - The contract analysis will help to recognise the external customer or the end-client. This will also help to recognise the end user. If the contract information does not contain the end user particulars then the project team will have to coordinate directly with the customer to decide if the end user is someone other than the customer. The contract analysis will reveal the suppliers or the subcontractors. If the key suppliers are not particularly recognised as the subcontractors then the project team will have to coordinate among their own technical elements or with the organisation's procurement office to determine who among the suppliers will be part of the project implementation.
  • Analysing the project team and their organization - This helps to identify the internal customers. This will have to disclose how the work will proceed, which project team or the organisational elements will take part and how it will be linked in the supplier- customer process chain.
  • Analyse product use - This analysis begins with identifying the end user and then further understanding who will use the product and how. Quality signifies satisfying the customer requirements and not just meeting the specifications in the contract. Analysing the product use may also disclose the hidden customers, who do not use the product directly but are indirectly affected by their usage like the environment and the aesthetics of the local community.
  • Analyse the means of production - This is necessary even if the project involves manufacturing the product, delivering the service or performing some of the intellectual or the administrative activity. This can be clarified or confirmed to the internal customers who have already been identified and approved.

Related Discussions:- Identifying customers for project

Cost benefit analysis with investment appraisal, QUESTION a) Define cos...

QUESTION a) Define cost benefit analysis as used to appraise large public sector investments b) Compare and contrast cost benefit analysis with investment appraisal c) Ex

Facilitating centres/services, Facilitating Centres/Services  Traditio...

Facilitating Centres/Services  Traditionally, only libraries functioned as facilitators, but over a period of time, several other specialized facilitating services have come i

Social costs of msw management, Q. Does FCA acquire into account the enviro...

Q. Does FCA acquire into account the environmental, health, and social costs of msw management? Ans. No. FCA do not account for these types of expenses. Noise, for instanc

Advantages of an enterprise project management system, A d v antages of ...

A d v antages of an EPM System Let us now see some of the advantages of EPM are: One of the key rewards of converting to an EPM system is that projects have superior

Observation technique - methods of data collection, Observation Technique: ...

Observation Technique: What  does  observation  technique  mean:  Observation  Is one of the basic and  oldest  research methods  to  gather data. Observation stops being  a n

Negotiation skills , Negotiation Skills  Negotiation is an interactive ...

Negotiation Skills  Negotiation is an interactive process between two or more parties seeking to find common ground on an issue or issues of mutual interest. Negotiation is als

Arrangement of documents in libraries, Arrangement of Documents in Librarie...

Arrangement of Documents in Libraries: Until the end of the 19th century library collections were small in size. Not as many subject fields had developed as one notice now, an

Define personality, QUESTION (A) Define personality (B) Explain, wit...

QUESTION (A) Define personality (B) Explain, with example, the structure of personality according to the psychoanalytic theory (C) Defense mechanisms are unconscious stra

Pre-requisites for a union catalogue, Pre-requisites for a Union Catalogue ...

Pre-requisites for a Union Catalogue   Compilation of a union catalogue is possible only through library cooperation. Any such compilation should be very clear in the beginning

Service marketing, difference between quality issues and quality models

difference between quality issues and quality models

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd