Identifying customers for project, Other Management

Assignment Help:

Identifying customers

Customer is responsible for communicating the project needs and also verifying that the requirements have been met at the project completion. The customer may be internal like the elements in the supplier-process-customer chain, external clients, the suppliers and the end users or both. Identifying internal customers is difficult and identifying customers involves four steps which include the following:

  • Analysing the contract - The contract analysis will help to recognise the external customer or the end-client. This will also help to recognise the end user. If the contract information does not contain the end user particulars then the project team will have to coordinate directly with the customer to decide if the end user is someone other than the customer. The contract analysis will reveal the suppliers or the subcontractors. If the key suppliers are not particularly recognised as the subcontractors then the project team will have to coordinate among their own technical elements or with the organisation's procurement office to determine who among the suppliers will be part of the project implementation.
  • Analysing the project team and their organization - This helps to identify the internal customers. This will have to disclose how the work will proceed, which project team or the organisational elements will take part and how it will be linked in the supplier- customer process chain.
  • Analyse product use - This analysis begins with identifying the end user and then further understanding who will use the product and how. Quality signifies satisfying the customer requirements and not just meeting the specifications in the contract. Analysing the product use may also disclose the hidden customers, who do not use the product directly but are indirectly affected by their usage like the environment and the aesthetics of the local community.
  • Analyse the means of production - This is necessary even if the project involves manufacturing the product, delivering the service or performing some of the intellectual or the administrative activity. This can be clarified or confirmed to the internal customers who have already been identified and approved.

Related Discussions:- Identifying customers for project

Explain sources of solid waste within a community, Question: (a) List ...

Question: (a) List and explain five sources of solid waste within a community. You are required to provide examples of the types of solid waste generated from each source.

Microform catalogue - Modern Forms, Microform Catalogue: In microform ...

Microform Catalogue: In microform catalogue, entries are greatly reduced and printed upon a film or fiche. The microform cannot be read by naked eyes. A suitable microform rea

Card form - library catalogues, Card Form: Library catalogue in the ca...

Card Form: Library catalogue in the card form is by far the most popular physical form. It is widely prevalent in libraries throughout the world including India. In this form

Quality management, . During the analysis of a process that was evaluated, ...

. During the analysis of a process that was evaluated, a situation arose where it was seen that the variability of the data points collected was non-random on several occasions, i.

Purposes of research, Purposes: Description, exploration and explanat...

Purposes: Description, exploration and explanation are three main purposes of survey approach. a) Description: Surveys are frequently conducted for the purposes of ma

Organization Management, #questIf you were one of the other foremen, what ...

#questIf you were one of the other foremen, what could you do to make Rajinder’s transition easierion..

How ethnocentrism affects intercultural communication, Intercultural commun...

Intercultural communication is the method of sending and receiving messages between people whose cultural background leads them to interpret verbal and non-verbal signs differently

How can an investor be protected from inflation?, Question 1 How can an in...

Question 1 How can an investor be protected from inflation? Question 2 Explain the characteristics of Whitbeck Kisor Model Question 3 Explain the terms market efficiency

Filing classified entries, Filing Classified Entries   By classified en...

Filing Classified Entries   By classified entries, we mean entries which hear notation; that is, Class Number and Call Number entries. A Subject Catalogue and an Alphabetico-Cl

Locating research reports, LOCATING RESEARCH REPORTS: While review  of...

LOCATING RESEARCH REPORTS: While review  of  literature you  should explore and get acquainted with relevant key words  and major subject heading,  Be  flexible and thin

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd