Identifying customers for project, Other Management

Assignment Help:

Identifying customers

Customer is responsible for communicating the project needs and also verifying that the requirements have been met at the project completion. The customer may be internal like the elements in the supplier-process-customer chain, external clients, the suppliers and the end users or both. Identifying internal customers is difficult and identifying customers involves four steps which include the following:

  • Analysing the contract - The contract analysis will help to recognise the external customer or the end-client. This will also help to recognise the end user. If the contract information does not contain the end user particulars then the project team will have to coordinate directly with the customer to decide if the end user is someone other than the customer. The contract analysis will reveal the suppliers or the subcontractors. If the key suppliers are not particularly recognised as the subcontractors then the project team will have to coordinate among their own technical elements or with the organisation's procurement office to determine who among the suppliers will be part of the project implementation.
  • Analysing the project team and their organization - This helps to identify the internal customers. This will have to disclose how the work will proceed, which project team or the organisational elements will take part and how it will be linked in the supplier- customer process chain.
  • Analyse product use - This analysis begins with identifying the end user and then further understanding who will use the product and how. Quality signifies satisfying the customer requirements and not just meeting the specifications in the contract. Analysing the product use may also disclose the hidden customers, who do not use the product directly but are indirectly affected by their usage like the environment and the aesthetics of the local community.
  • Analyse the means of production - This is necessary even if the project involves manufacturing the product, delivering the service or performing some of the intellectual or the administrative activity. This can be clarified or confirmed to the internal customers who have already been identified and approved.

Related Discussions:- Identifying customers for project

Describe and illustrate the term non ionizing radiation, Question 1: ...

Question 1: (a) Describe and illustrate the term ‘non ionizing radiation'. (b) In what ways will noise affect workers? (c) How will the effects of noise, as a hazard,

Discuss the importance of culture in hospitality management, Question 1: ...

Question 1: (a) Describe briefly the services/operations included in the Rooms Division Management of a first class hospitality establishment. (b) Discuss the key concepts t

Disadvantages of contracting , Disadvantages of contracting  As we saw ...

Disadvantages of contracting  As we saw some of the factors that drive a contracting decision, now let us understand the disadvantages or criticisms associated with contracting

Distinguish between form and function in language, Question 1 (a) Dist...

Question 1 (a) Distinguish between "form" and "function" in language. (b) Language functions in many different ways. Identify and discuss the functions of language in s

Construction procedure , Construction Procedure: Parts of a Questbnnai...

Construction Procedure: Parts of a Questbnnaire or Interview Schedule A  questionnaire or  an  interview  schedule contain the following parts:  a)  Introduction and Instr

Important part of conference and event management, Question 1: What do ...

Question 1: What do you understand by the term logistics? What are the five elements of logistics and why are they crucial to conference and events management? Question 2:

Dictionary catalogue - types of catalogue, Dictionary Catalogue: The g...

Dictionary Catalogue: The general meaning of the word 'dictionary' is that it is a reference book, giving information on particular subjects or on a particular class of words,

Organisation of information services, ORGANISATION OF INFORMATION SERVICES:...

ORGANISATION OF INFORMATION SERVICES: Documentation and information services are activities that grew out of information needs of user communities engaged in research, industr

Write a long note on the fork method, Question 1 What should an interviewe...

Question 1 What should an interviewee remember before being interviewed? How can a potential interviewee prepare for an interview? Question 2 Discuss the different types o

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd