Identifying customers for project, Other Management

Assignment Help:

Identifying customers

Customer is responsible for communicating the project needs and also verifying that the requirements have been met at the project completion. The customer may be internal like the elements in the supplier-process-customer chain, external clients, the suppliers and the end users or both. Identifying internal customers is difficult and identifying customers involves four steps which include the following:

  • Analysing the contract - The contract analysis will help to recognise the external customer or the end-client. This will also help to recognise the end user. If the contract information does not contain the end user particulars then the project team will have to coordinate directly with the customer to decide if the end user is someone other than the customer. The contract analysis will reveal the suppliers or the subcontractors. If the key suppliers are not particularly recognised as the subcontractors then the project team will have to coordinate among their own technical elements or with the organisation's procurement office to determine who among the suppliers will be part of the project implementation.
  • Analysing the project team and their organization - This helps to identify the internal customers. This will have to disclose how the work will proceed, which project team or the organisational elements will take part and how it will be linked in the supplier- customer process chain.
  • Analyse product use - This analysis begins with identifying the end user and then further understanding who will use the product and how. Quality signifies satisfying the customer requirements and not just meeting the specifications in the contract. Analysing the product use may also disclose the hidden customers, who do not use the product directly but are indirectly affected by their usage like the environment and the aesthetics of the local community.
  • Analyse the means of production - This is necessary even if the project involves manufacturing the product, delivering the service or performing some of the intellectual or the administrative activity. This can be clarified or confirmed to the internal customers who have already been identified and approved.

Related Discussions:- Identifying customers for project

What does the term organisational culture mean, Question 1: (a) Discuss...

Question 1: (a) Discuss, with the use of examples, the situations when, and the reasons why, people accept change. (b) How can employees' attitude toward change be classifie

Organisational Change, Question 1. Demonstrate the use of analytical tools ...

Question 1. Demonstrate the use of analytical tools to monitor the progress and the effect of change Question 2. Assess monitoring and measurement techniques to change within an o

Request for proposal (rfp), Request for Proposal (RFP) The RFP document...

Request for Proposal (RFP) The RFP document for procurement of consultant is similar to tender document for procurement for works and goods. RFP provides all the instructions

Differentiation analysis and linkage analysis, QUESTION 1 You have rece...

QUESTION 1 You have recently been appointed as consultant in a company to review its vision and mission statements. Your first task is to introduce the subject to top managemen

Benefits of b2b e-commerce in developing markets, Question: (a) What ...

Question: (a) What are the benefits of B2B E-Commerce in Developing Markets? (b) The B2B market has primary components: e-frastructure and e-markets, e_infrastructure is t

Non probability sampling, Non Probability Sampling: Convenient samplin...

Non Probability Sampling: Convenient sampling or accidental sampling entails the use of the most conveniently available people  as  subjects  in  the  study. Quota sampling ar

Gilding and hollow backs - binding processes, Gilding:   Gilding or co...

Gilding:   Gilding or colouring edges may be done either at the time of trimming the edges or after cutting the boards. The purpose of gilding or colouring is primarily or prot

Write a short note on dagmar, Question 1 Explain any five components of fa...

Question 1 Explain any five components of fashion retail industry Question 2 Explain any five components of promotion mix Question 3 Explain scope and functions of

Systematic sampling, Systematic Sampling: This  is  sometimes called as sa...

Systematic Sampling: This  is  sometimes called as sampling by  regular intervals. The method  is also known  as  "pseudo-simple random  samples"  as they have properties similar

Discuss the various dimension of quality, Question 1 Discuss the various d...

Question 1 Discuss the various dimension of Quality Question 2 a. Discuss Taguchi's contributions.                 b. Explain Quality Loss function Question 3 What are Q

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd