Identifying customers for project, Other Management

Assignment Help:

Identifying customers

Customer is responsible for communicating the project needs and also verifying that the requirements have been met at the project completion. The customer may be internal like the elements in the supplier-process-customer chain, external clients, the suppliers and the end users or both. Identifying internal customers is difficult and identifying customers involves four steps which include the following:

  • Analysing the contract - The contract analysis will help to recognise the external customer or the end-client. This will also help to recognise the end user. If the contract information does not contain the end user particulars then the project team will have to coordinate directly with the customer to decide if the end user is someone other than the customer. The contract analysis will reveal the suppliers or the subcontractors. If the key suppliers are not particularly recognised as the subcontractors then the project team will have to coordinate among their own technical elements or with the organisation's procurement office to determine who among the suppliers will be part of the project implementation.
  • Analysing the project team and their organization - This helps to identify the internal customers. This will have to disclose how the work will proceed, which project team or the organisational elements will take part and how it will be linked in the supplier- customer process chain.
  • Analyse product use - This analysis begins with identifying the end user and then further understanding who will use the product and how. Quality signifies satisfying the customer requirements and not just meeting the specifications in the contract. Analysing the product use may also disclose the hidden customers, who do not use the product directly but are indirectly affected by their usage like the environment and the aesthetics of the local community.
  • Analyse the means of production - This is necessary even if the project involves manufacturing the product, delivering the service or performing some of the intellectual or the administrative activity. This can be clarified or confirmed to the internal customers who have already been identified and approved.

Related Discussions:- Identifying customers for project

Main determinants that affect the shaping of business policy, QUESTION 1 ...

QUESTION 1 (a) Explain the four characteristics of service and discuss the challenges that these characteristics pose to service products. Use relevant examples for each charac

Arrangement of documents in libraries, Arrangement of Documents in Librarie...

Arrangement of Documents in Libraries: Until the end of the 19th century library collections were small in size. Not as many subject fields had developed as one notice now, an

Business Improvement Strategies, Hi there i need help in case study assignm...

Hi there i need help in case study assignment. Thanks

Cd-rom networks, CD-ROM Networks CD-ROM has become an important medium...

CD-ROM Networks CD-ROM has become an important medium for the storage and dissemination of information. Many information products are now available on CD-ROM. CD-ROMs represen

Organizational behaviour, case study solution for competent motors limited ...

case study solution for competent motors limited case

Library catalogue-introduction, LIBRARY CATALOGUE-Introduction Library...

LIBRARY CATALOGUE-Introduction Library catalogue is an essential and important tool for any library. This tool has been developed to facilitate the use of reading materials in

Production and materials management, Explain intermittent and continuous op...

Explain intermittent and continuous operations. Under what type of situation it would be used in automobile industry?

Title main entry, Title main Entry   In cases, where the Main Entry is ...

Title main Entry   In cases, where the Main Entry is to be provided under the title of the work as per the Rules of AACR-2R, the skeleton entry looks slightly different. The Ti

Subject catalogue - types of catalogue, Subject Catalogue : In an alph...

Subject Catalogue : In an alphabetical subject catalogue, entries are made under the name of the specific subjects of documents. Irrespective of their affiliations, specific s

Species of classification - library management, Species of Classification: ...

Species of Classification: There are broadly speaking two species of classification systems - enumerative and faceted. Enumerative classification is that in which all classes

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd