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Explain some of the approaches for handling customer complaints and listening to customers
Question 1: (a) What do you understand by the term Entrepreneurship? Briefly describe three forms of entrepreneurship. (b) Describe four values that a company creates for it
Read the following case study: The Norton Company Versus 3M 2.Use examples from your readings, and when possible, current events, and personal experience to support your answers t
You work for an accounting firm. Your supervisor asks you to write a report on a new photocopier which the accounting firm can purchase. In addition to information about its hardwa
QUESTION Teams are emerging as a powerful management tool also are popping up in the most unexpected places, such at TRINOVA Ltd. The organisation utilizing more than 40 teams
Scenario - Imagine you are a newly graduated MBA who has just been appointed as a special consult to the CEO of a major domestic market-based organization. They wish to expand into
Change Management General Framework Outline the “Calm-waters” and the “White-water rapids” metaphors for Change Management. 1. Discuss Connotative, Cognitive and Affec
Heineken NV is one of the world's largest beer producer, selling more beer outside the United States than its closest competitors, Anheuser-Busch and SABMiller. In 2002, only 14% o
QUESTION Meetings and committees have unfortunately acquired notoriety, being widely regarded as ineffective and wasteful of precious time (i) Give your views on the above
QUESTION Before designing a Total Quality Management system for an organisation, a quality audit is a must. (a) Describe five benefits of performing a quality audit. (b)
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