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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Although tourism has brought economic benefits, it has significantly contributed to environmental degradation, negative cultural and social impacts and habitat fragmentation. Tour
QUESTION 1 Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points? QUESTION 2 By
The world economy has become more global as nation states have become more tightly integrated. The potential business opportunities have increased commensurately.
The Ledger System: In this system, the record is kept in the form of a bound register wherein each page is allotted to a periodical. On top of the page usually, details like
Inside and Across Boundaries The Communities of Practice might exist within a business unit or stretch across the divisional boundaries and most of them cross the boundaries be
KINDS OF LIBRARY BINDINGS: Having got a brief introduction to the processes of binding, lot us discuss the kinds of binding required for the different types of documents in a
Microforms: Micropublishing is retrospective, being merely the reprinting of previously existing materials. Back files of newspapers, periodicals and out-of-print materials a
Situation A caller asked "What is the policy on a manager unlocking one of their employees desks after hours in search of something? Is this an invasion of privacy? What righ
Definition of Library Classification: Having understood the meaning of classification in library science, let us now go through a few well-known definitions of library classif
Power The capacity of power is to influence in the behavior of other people so they do things that they would not otherwise do. The most important component of power is depende
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