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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Six Sigma - Cynics view The Six Sigma has taken on the life of its own. The cynics might see it as "the next big thing" which will fade as soon as the new buzzword will come al
The world economy has become more global as nation states have become more tightly integrated. The potential business opportunities have increased commensurately.
Microform Reading Equipment -LIBRARY EQUIPMENT-LIBRARY MANAGEMENT Some aspects of microform reading room and storing equipment are already discussed above. You are going t
Management : The magnitude of maintenance work, like all other work in the library, depends on the size and complexity of the library and the quantum of operations. Decisio
what would egypt gain from entering GCC region?
Question 1: (a) Define and explain the term management. (b) What are the roles of managers in an organisation? (c) Rather than managers, organisations require leaders. D
Negotiation Skills Negotiation is an interactive process between two or more parties seeking to find common ground on an issue or issues of mutual interest. Negotiation is als
Convenience Sampling - A convenience sample is a group of individuals who are readily available to participate in a study. That is, the choice of the sample is left complete
Personnel: Technical processing work is, perhaps, the area in the whole library work where the highest degree of professional expertise is needed. Therefore, the technical dep
Question: (a) Managers and other change agents use various means for mobilising power, exerting influence over other people, and getting them to support planned change effort
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