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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Indexing and Abstracting Services: While the compilation and publication of an indexing and abstracting service in itself is an information service, many publishers of these s
Early Stage - Evolution of catalogue - library catalogue code: Some such methods though primitive, existed almost until the time the manuscripts came to end and ceased to be t
Hi there i need help in case study assignment. Thanks
A large unit manufacturing electrical goods which has been known for its liberal personnel policies and fringe benefits is facing the problem of low productivity and high absenteei
Information Analysis: Centres An Information Analysis Centre (IAC) has been defined as an organization which indexes, abstracts, translates, reviews, synthesizes, and evaluate
QUESTION 1 While managing institutions, managers have to deal with four variables (a) Identify and briefly describe these four variables (b) Using a concrete example expl
Question 1: Over the past years, the accommodation industry in general has had to move away from a captive market, diversify its range of products and services in order
Question: "Resistance to change is not only a predictable part of change, it is perhaps the most difficult phase to deal with. People resist change for good reasons, even thoug
Question 1 What do you understand by entrepreneurial finance? Explain the role of external investors in a firm Question 2 Elaborate the steps under pro forma analysis. Dis
Pre-requisites for a Union Catalogue Compilation of a union catalogue is possible only through library cooperation. Any such compilation should be very clear in the beginning
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