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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
HISTORICAL APPROACH: Meaning and Characteristics In the following text the meaning and characters of historical approach will be discussed. Definition: It is concerne
Problem 1: a. Distinguish between underemployment and unemployment? b. Why do they constitute a serious development problem? Problem 2: a. Compare basic types of pla
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‘The overall objective of debt management is to minimise the cost of borrowing to the organisation.' Required: I. Explain factors which need to be taken into account, other t
U nrecognised to institutionalised The Communities of Practice have many varieties of relationships to with the organisations which range from completely the unrecognised to
Selection of Sources: A good approach to literature search is looking up a bibliography, an encyclopaedia or a review publication. This provides background information as also
The Three Card System: The Three Card System is a method introduced by Ranganathan. In this system three different cards of the size 5" X 3" are maintained for each periodical
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Question: (a) Which are the bodies responsible for policies and decisions on the exploitation and use of water resources. Explain their respective roles and functions? (b)
Links in InformationTransmission Chain: i) Sources of Generation: As discussed in Unit 1, the researchers and their employing oreganisations are responsible for generating in
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