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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
‘Property management is more about managing an asset than managing a building: discuss with reference to the role of a commercial property manager.’ Prepare an essay or discussion
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Mr. Vincent the manager of a large supermarket was taking a management course in the evening program at the local collage. The professor had given an interesting but Mr. Vincent th
moral responsibility and blame
Problem 1 The Fisheries department has decided to buy a second hand boat for patrol at sea and has agreed with Pro Naval Ltd for the latter to supply the department with an e
Comparative and Evaluative Survey: Comparative Survey: Let us suppose, you wish to compare the "perceived needs of rural and urban women in order to find similarities
Advantages of Ordering procedure: 1) Agents frequently allow a certain percentage of discount over the subscription rates of some periodicals where publishers do not offer an
BASIC TERMINOLOGY - Library management: A term may be defined as a standardised name for a. given entity or concept which is precise. Terminology, in its turn, is defined as a
T otal Quality Management (TQM) It is developed by W. Edwards Demming TQM is a series of business practices designed to monitor the quality of production throughout al
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