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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Prepare a lean Manufacturing plan or project in your work place. how this project going to benefited you and the company. you should perform real case that is ongoing or planning t
Self-Monitoring This is a personality trait reflecting an individual's ability to adjust behavior to match conditional factors. Individuals high in self- monitoring are very ad
Question 1: (a) Define the term "value". (b) Distinguish between functional value and emotional value. Illustrate by using relevant examples. (c) How can functional an
Q uality improvement It is a systematic approach to make the process of work more effective, efficient and appropriate by removing rework, unwanted work, loss and frustra
TYPES OF SAMPLING: Sampling plans can be grouped under two categories-probability sampling and non-probability sampling. Probability sampling uses a technique by which the r
whom do you think rajendra will eat with? why?
Cooperative and Centralised Cataloguing There are many similarities in objectives and purposes of cooperative and centralised cataloguing, however, there are many differences
LIGHTING AND POWER-PHYSICAL PLANNING OF LIBRARY-LIBRARY MANAGEMENT The main activity in a library is reading for which adequate lighting is essential. Poor light strains the e
Punctuated Equilibrium Model Connie Gersick's model of group development challenges the traditional forming/norming/storming/performing view of group development. The rese
Question 1 Explain the role of information in decision making Question 2 Explain how businesses can gain competitive advantage from managing information Question 3 Expla
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