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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
A d v antages of an EPM System Let us now see some of the advantages of EPM are: One of the key rewards of converting to an EPM system is that projects have superior
Cyclostyled Form: Revised version of bound register form came into existence due to the typewriter and cyclostyling machine. The entries are typed. Multiple copies (up to four
The Range of Network Services The range of services provided by many resource sharing networks include storage and retrieval of data such as factual, physical and bibliograp
Question 1 Write a long note on the various kinds of listening 2 Write a note on non-verbal communication and the categories of non-verbal communication
Question 1 Explain the steps in developing pattern for built-up neckline and cowl neckline along with diagrams Question 2 What is pegged skirt? Explain the method of develo
QUESTION 1 Explain the meaning of organizational and cultural diversity Why is it important for us to be sensitive to and aware of cultural diversity within your workplace?
Choice of an inner form for a library catalogue: As can be seen from the foregoing discussions of the inner forms of a library catalogue, no particular inner form would effect
Question 1 Customer relations management is a broadly recognized, widely-implemented strategy for managing and nurturing a company's interactions with clients, customers or sal
The simplest transporting devices are wheel barrows and hand trucks. These are still in use in number of small industries all over the country. Figure (a) shows a ha
QUESTION 1 Describe the tactics that appear the most successful in persons seeking compliance? QUESTION 2 i Do work attitudes predict behavior at work? Support your ans
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