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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Facilitating Centres/Services Traditionally, only libraries functioned as facilitators, but over a period of time, several other specialized facilitating services have come i
Conventional Shelving: As you may have observed in most libraries, books are kept on open shelves which are usually arranged in parallel rows with passages from 75 to 80 cm
Objectivity: Objectivity means freedom from bias. A test should yield a clear score value for each performance, the score being independent of the personal judgment of the
Question 1 Write break down or corrective or remedial maintenance. Question 2 Explain the planning principles in maintenance management, Question 3 The principles used i
Catalogue Entry In the case of a library catalogue you are providing information about a document that exists in the library. This means you are preparing an entry for the do
Types of Production to be Handled: The type of production being handled greatly affects material handling decisions. Powders liquids and gases are well suited for transp
RESEARCH TOOLS: Questionnaire and interviews are probably the most frequently used data collection methods in rlursing research. Observation is also an important method
a) In order for customers to use online banking services, they will require to have for example a personal computer and an Internet connection. Their personal computer becomes thei
Problem 1 (a) Describe the concept of Corporate Social Responsibility (CSR) and explain the forms and purpose of CSR as practiced by most organizations. (b) Illustrate with
CASE STUDY - CORPORATE LEVEL STRATEGY Why would Procter and Gamble (P&G), a company with 300 brands, five billion customers in 140 countries, and more food and beverage paten
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