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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
ISO 9000 Quality System Standards ISO is the universal hallmark of quality which consists of a family of standards for quality management systems such as ISO 9000.
I ncentives These are rewards given when vendor/contractor exceeds your expectation. Incentives should increase contractor?s profit. Incentives can be categorised as:
scientists use what to find answers to problems
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Binding Policy for Libraries Most libraries acquire various kinds of materials which need differential handling and care. The question is: what is an adequate programme of co
Whom do you think Rajender will eat with? Why?
QUESTION a) ISO 9001:2008 series embraces eight quality management principles. By using relevant examples in the business context, discuss the potential benefits an organizatio
Record-keeping Equipment -LIBRARY EQUIPMENT - LIBRARY MANAGEMENT Record-keeping equipment in the library is mainly used for keeping records of periodicals-current issues as th
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