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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
In 2001, a Chennai- based two- wheeler major introduced a bonus scheme for its employees. Employees covered under this bonus scheme are evaluated through a three-tier process- (1)
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1) Provide free syringes in 100% of health centers/pharmacies within the Maribyrnong city by June 2011. 2) Install 50 safe disposal containers only for syringes in all the Marib
critically analyze mr. vincent''s reasoning
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Halo Ef fect Halo effects refer to drawing a general impression of an individual based on a single characteristic. For example, if a person is well-dressed, you might s
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1. What instructional technology and techniques does research prove are beneficial? Detrimental? 2. Does moving students from single-gender education to co-ed increase student achi
N eed for project quality standards Project quality standard help the organisation in defining specific measurable objectives. The objective tells if the goals are being met a
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