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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Question 1 What do you mean by barriers of communication? Explain different types of barriers to communication 2 Explain the different types of listening 3 Discuss the SQ
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If you were one of the other foreman, what could you do to make Rajinder''''s transition easier.
Ascertaining Demand: The methodology to be followed in ascertaining users' needs have been discussed in detail, in Unit 5 under Sec 5.2 Users' Studies of this Block 2. In addi
Measurement: The third method of data collection is measurement where standardized instruments are used to measure variables. For example, scientific instruments such as th
what is line balancing. what happens if balance doesn''t exist
Housing Star t This is the beginning of the construction of a new housing unit. Housing starts are used as an indicator of economic development, since if there is raisi
QUESTION Awards for good performance are increasingly employed within the public service in many countries. These may or may not have a financial value. Performance-related pay
Dichotomous Data: - Data that fall into only two categories are called dichotomous data. - Although these data ordinarily might be considered nominal level (e.g. pas
QUESTION 1 Critically examine the nature of people-organisation relationship. Why is it important to distinguish between the ‘intent' and the ‘implementation' of management dec
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