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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Question 1 Explain the steps in drawing the head and the face of male figure with illustration Question 2 Explain basics of drawing legs and feet of a child with illustration
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RESEARCH APPROACH: Research approach (design) is the researchers overall plan for answering the research questions. The design indicates whether or not there is an interve
Question 1 Describe the strategy planning tools of Ansoff matrix and BCG matrix Question 2 Describe the approaches used to screen projects Question 3 Explain any 3 par
Question: (a) Selection of Consultant; (i) Give the reasons why an Expression of Interest may be required as a first step in the Procurement of Consultancy services. (ii
Subject Headings: The coordinator must ensure correctness and consistency in the subject headings used. The subject headings for the document as a whole and for Cross Refer
Need and Purpose The personnel of an organisation play the most vital role by converting all the other resources into tangible products and services.. Therefore attention to
Demerits of dictionary catalogue: The alphabetical arrangement of entries in one sequence is at once the strength and weakness of a dictionary catalogue. The subject entries g
Question 1: (a) Describe the concept of "modelling' as applied in educational administration. Analyze this concept with respect to the synoptic and the incremental models of po
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