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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Context Setting 'Context setting' implies that the significance and inter-relatedness of individual dataitems be made explicit, and piece of information in the entire scheme
How is Quality defined in a generic sense - Quality is regarded as a noteworthy effectiveness facet and supervisors consider quality as a model for surviving in this cutthroat
Sewing: Before sewing, the pages of a books must be pressed firmly, to expel air and also to crease the folds of the sheets. Books are to be trimmed before sewing. There are
Question: You have been appointed as the Estate Manager of La Gaulette Integrated Resort. The project has just started and you have been appointed during the construction phas
Question: 1. (a) What do you meant by Maintenance strategy? (b) Name common Strategies and briefly explain them. (c) What are the steps that can be taken to improve
HRD IN. INDIAN LIBRARIES AND INFORMATION CENTRES HRD as discussed in this Unit may seem to be somewhat irrelevant to the conditions prevailing in Indian libraries and informa
Classification Schedules: Library classification invariably requires written has of damps and their subdivisions arranged in a systematic way along with corresponding symbols
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Library Networks in USA and UK The United States has definitely taken a lead in library networking. Among the prominent agencies in this regard, are the Library of Congress,
describe about managerial decision making?
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