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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Self-Monitoring This is a personality trait reflecting an individual's ability to adjust behavior to match conditional factors. Individuals high in self- monitoring are very ad
Library Binding: Binding should be appropriate to the type of material and to the expected use. Early binding for libraries stressed strength, appearance being only a seconda
Question: (a) Selection of Consultant; (i) Give the reasons why an Expression of Interest may be required as a first step in the Procurement of Consultancy services. (ii
MARC and the Subject Approach The concept of MARC (Machine Readable Catalogue) has brought in a new era in the field of library and information services. MARC stimulated the
Arrays and Chains: Isolates are arranged in what are called arrays and chains. ,An array is a sequence of coordinate (equally ranked) classes arranged in some definite order.
QUESTION 1 Describe the powers the Permanent Secretary may exercise for the purpose of enforcing the Occupational safety and Health Act, 2005. QUESTION 2 (a) Explain th
Question: (a) A uniform linear array consists of 20 vertical dipoles, each spaced by half a wavelength in the horizontal plane. (i) If all array elements are fed in phase,
If you were one of the other foreman, what could you do to make Rajinder''s transition easier.
Observation Checklist/Schedule: This section Refer to the section on observation technique given in subsection which describes the phenomenon that can be observed and types
Question 1: List the several components of a performance management system. Define performance management system Components of performance management system
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