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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
QUESTION 1 Describe the tactics that appear the most successful in persons seeking compliance? QUESTION 2 i Do work attitudes predict behavior at work? Support your ans
The nature of Controlling
There are different types of audits performed to check discrepancies in various departments some of the types of audits are described. Economic audits or reviews.
Presentation of Results: Proper presentation of search results requires as much skill and care as in defining the subject and parameters of search. Reading lists need only be
Question 1: Designs need to be practical, functional and rational. According to you and with appropriate examples from the hospitality industry, what are the common problems fa
Question 1 Write about the Namma Angadi event. Explain the processes responsible for making the events happen Question 2 Write a long note on event interaction Question 3
Selection of potential suppliers This is an important function of the purchase department. If the material under reference is a standard item covered by company standards, the
Observation Checklist/Schedule: This section Refer to the section on observation technique given in subsection which describes the phenomenon that can be observed and types
Question 1 The event manager plays a pivotal role in event management company. Discuss his role and explain the important steps he has to take to ensure a successful event
P Chart As against the and R charts which deal with quantitative aspects, these charts deal with the attributes which are qualitative factors possessed by the data. An ex
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