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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
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Search in Secondary Sources When secondary periodicals are available on the subject as well as on the broader subject, the search must first begin with the secondary periodic
Library Networks in USA and UK The United States has definitely taken a lead in library networking. Among the prominent agencies in this regard, are the Library of Congress,
A d v antages of an EPM System Let us now see some of the advantages of EPM are: One of the key rewards of converting to an EPM system is that projects have superior
The Nature of Knowledge It is indeed quite difficult to identify useful knowledge among the pool of knowledge in an organisation. Knowledge is a critical asset that needs
Question 1 Explain the components of learning and also classical conditioning theory in brief Question 2 Briefly discuss the decision-making models(any three) Quest
Stack Guides: Guides are to be put up at different places in the library in order to enable a user to find his/ her way into different parts of the library with minimum of ass
Question 1: What are the needs for making organisational change? Explain organizational change Requirements for making organizational change Question 2: Wha
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