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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Oral Presentation It provides to spoken, rather than written communication where information is expressed to a group. The spoken word is frequently augmented by visual aids suc
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Environmental Assessment and Management: 1. Using a case study area of your choice, explain and demonstrate different understandings of nature, environment and / or landscape
Question 1: Explain in detail how you would set up an effective and efficient control system for a newly opened hotel. Question 2: Discuss the various stages of the foo
C ontract close-out: Contract close-out begins with checking for physical completion, i.e., whether all services have been performed and products delivered. Closeout
Printed Book Form: The printed book form of library catalogue is one of its typical forms. These types of library catalogues are prepared conforming to all the standard princi
ELEMENTS OF BINDING: The wear and tear of books and other documents are normal features of most modem libraries. Binding and repair of damaged books and preserving them for lo
Classified Catalogue Code: Ranganathan (Shiyali Ramamrita) (1892-1972). Classified Catalogue Code with Additional Rules for Dictionary Catalogue Code. Ed 5. Assisted by A Neel
Question: There is no one specific method of categorizing organization theories. However, it is generally accepted that: (a) The Type 1 theorists, also known as the classica
Question 1 What do you mean by barriers of communication? Explain different types of barriers to communication 2 Explain the different types of listening 3 Discuss the SQ
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