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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
The student selects one of the major theoretical perspectives on change discussed in the course and produces a research paper on the topic. The objective is to take the topic past
Problem a) (i) Name the two primary types of Internet e-banking websites. (ii) Clearly differentiate between these two types of e-banking websites. (iii) Outline the ris
Question 1: You have just been appointed as Food & Beverage Controller of a major Food & Beverage operation within a medium-size hotel. Explain in detail the various areas you
McM Cog is a supplier of industrial parts. Most orders are received at a call center. The call center currently has 10 phone lines total, i.e., a maximum of 10 callers may be in t
Question 1: Which one of the different approaches to organisation and management would you select as most relevant to the analysis of a particular work situation in the tourism
Network Configurations The basic components of a single CD-Rom workstation are a microcomputer and a CD-ROM drive. A printer will be necessary if you want to obtain a paper c
In these teams the members themselves will not only perform the work but also monitor, measure, and manage their performance.
P rogress billings and payments: Payment is the valuable control tool in your hands. You should ensure that progress payments are determined objectively and design
This is a document which contains all relevant investor information regarding the operations of an organization issuing privacies.
Purpose and Function of library classification: We have so far studied the meaning of classification. We also have studied the importance of a call number We would now do well
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