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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
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QUESTION 1 a. Describe the 4 identity statuses put forward by James Marcia b. Adolescence is often described as a period of storm and stress [Hall. 1904]. Evaluate this clai
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QUESTION (a) There appears to be an emerging consensus that the movement towards good governance must include initiatives to strengthen the institutions of government and civil
general aims of disaster management
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