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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Types of Observation: Types of observation relate to the observer-observed relationship. It has been described as "concealment and participant", "concealment and non- part
Question 1: (a) Describe the characteristics of a confined space. (b) By reference to entry into a confined space, describe briefly the factors that should be considered
Q. Can FCA facilitate make recycling programs profitable? Ans. No. Waste will carry on to be generated by the residential and commercial sectors, communities will continue
Question 1: (a) Decision making is the essence of management, and every decision starts with a problem. (i) What is a decision? (ii) What is a problem? (b) Decision m
Question 1 Logistics is one of the key areas in international business. Explain the meaning and objectives of logistics Question 2 Which is the main transport document
Shifting and Reshifting Books: In order to take away the monotony of appearance of shelf arrangement and to introduced an element of novelty, books have to be reshuffled to
S t ages of organisational change The Organisation change model chosen must be a data driven, enterprise wide, systemic approach to change. It should be planned in such a way
Acquisition Section-Staff Activity Area of library building in libraray management The acquisition work consists of selection, approval (by competent authority, Library commit
HOW DO I WRITE THE VALS
Library Binding: A Historical Sketch Historically the purpose of binding has been the preservation of the written word. Prior to the modern book, the earliest library mater
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