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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Explain the discounting principle. using the discounting principal calculate the present value of an annuity of five years at rs.500 payments made at the end of each of the next fi
For our project we have to describe a value chain for an airport. Could you help me with what I need to describe at all the primary procesess.
Question 1: Designs need to be practical, functional and rational. According to you and with appropriate examples from the hospitality industry, what are the common problems fa
Inter-Library Loan (ILL) System of Online Computer Library Centre (OCLC): The Inter-Library Loan (ILL) system of OCLC is world's largest online computerised ILL system used by
QUESTION a) Define risk as per the Public Private Partnership Guidance Manual b) What are the primary objectives of transferring risks from a contracting authority to a priv
DOCUMENTATION AND INFORMATION CENTRES AND DATABASES: Traditionally, libraries have been collecting various kinds of publications and holding them in readiness for use by scho
SCREENING INFORMATION OR STEPS : Some of the references identified may not be relevant, readers can usually judge the relevance of the reference quickly based on abstra
problems associated with ineffective management
Reprography Service: We have already mentioned above that if the original document is not available, its photocopy is provided by a document delivery service. The introduction
QUESTION 1 Describe the individual and situational factors leading to ethical decision making in the workplace QUESTION 2 What are the challenges for firms attempting t
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