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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Entire agreement The entire agreement clause must state that the contract is the final, complete, and total expression of the parties' agreement. Such an agreement helps in pr
Sequence Arrangement: Distribution of library materials in the library may be based on any one or more of the following features. Access Consideration : The library may d
QUESTION 1 (a) List five required elements of a valid contract. (b) Give one circumstance when a contract can be modified. (c) Give one reason for which a public body may
P roject quality management process Project quality management consists of four main processes: Quality Definition. Quality Assurance. Quality Control. Qua
Writing a case report analysis on public sector management
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1. You will critically review 6 or more scholarly articles that inform the reader about your topic. You should have: At least: Two articles that describe the overall issue or
Approach of Readers for Documents: As stated earlier, documents can be arranged in libraries on the basis of the colour of the binding, the size, the language, the year of pub
Question 1: Which one of the different approaches to organisation and management would you select as most relevant to the analysis of a particular work situation in the tourism
Objectives of INFLIBNET The main objectives INFLIENET are as under: To evolve a national network of libraries and information centres in the country and to improve info
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