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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
In most modern organizations, the employment relationship has shifted from being life-long with career management provided by the organization into being more short-term with emplo
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Fiction: Fiction needs most careful consideration in view of heavy demand and use and its ephemeral nature. Still its heavy use may prompt librarians to decide on binding, b
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Question A) Write short notes on the Quality planning an element of Quality management Question B) What are the steps to the Fade QI model? Question C) Quality costs are
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Problem 1 Many surveys have been carried out over recent years to try to evaluate why customers are lost. While the answers may vary by customer and organisation, survey after
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