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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Product standards Product standards bring about a high quality of products. The customer needs continuous assurance of the credibility of a product for sustained relationship w
Methods Following is a brief description of the prevalent methods of stock taking. Stock Verification by Accession Numbers: The accession numbers of the books from t
QUESTION 1 Briefly explain how the following schools of thought contributed to Psychology (a) Psychoanalysis (b) Behaviourism (c) Cognitive approach (d) Humanistic/
define international marketing and furnish its features
Meaning of Classification: Systematic grouping of entities (both abstract and concrete) to meet one's requirement is known as classification. Classification lies at the root o
P e rforming Quality Assurance Quality assurance is the process of providing confidence that the project will satisfy the identified quality standards. It is performed
Government Relations This is a sub function of corporate communication more frequently called public affairs. Depending on your organizations, the importance of government re
List the various reasons in Organization xyz , which lead to its development
A d v e rtise and Prepare the Shortlist Here we will learn how to advertise for inviting proposals. As opposed to open bidding for goods and works, proposals for consult
Question: When implementing a change in the organisation, managers may find employees resisting to the change. (a) Discuss the important sources of resistance to change as
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