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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
The User Interface User interfaces are mechanisms built into information systems and services to enable the users to utilise these services in an effective manner. The interf
QUESTION 1 List 8 components that need to be taken into consideration when assessing the total cost of ownership of a system QUESTION 2 With regards to supply chain man
Periodicals and Serials: Primary periodicals constitute one of the most indispensable categories of publications in academic research and special libraries. A substantial p
Beta of a share Financial analysts often talk of the beta (b) of a share. We will describe what the beta signifies and the method commonly used to estimate it in this section.
Architecture of library building in library management Library activity is a specialised activity and it should be designed so as to carry out this activity efficiently in a
moral responsibility and blame
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STYLE OF A RESEARCH REVIEW: The review must be brief but complete in itself. Systematic review should be considered. The review should use statements of opinions, sparingly,
Question 1 Enumerate the principles of organization 2 What is decision making? Explain the steps involved in decision making 3 Explain briefly the classification of ward accomm
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