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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Factors in designing a project structure The project's success is defined by a properly designed organisation chart. An organisation chart shows where each person is positione
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STOCK VERIFICATION: Stock verification implies the physical check up of the articles on record. This is a common practice in all organisations whether private companies or go
In order to give unique co-extensive representation to each subject in the UoS, the classificationist has to ascertain the various attributes - infinite, turbulently dynamic, conti
Question (a) A plastics manufacturer has 1200 boxes of transparent wrap in stock at one factory and another 1000 boxes at its second factory. The manufacturer has orders for th
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P rogress billings and payments: Payment is the valuable control tool in your hands. You should ensure that progress payments are determined objectively and design
Question 1: What are the major issues related to repatriation? Describe Repatriation Major isssues related to repariation Question 2: Prepare a short
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