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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
S ix-Sigma Speciality Six Sigma can be used for both operational and strategic management. It is regarded as a new quality management strategy that has the ability to replace
Question 1: List the several components of a performance management system. Define performance management system Components of performance management system
ALA Rules (2nd definitive edition): American Library Association. ALA cataloging rules for author and title entries. - 2nd ed. / Clara Beetle, editor. - Chicago: American Libr
PURPOSE AND SCOPE - LITERATURE SEARCH: There are many purposes for reviewing the literature before conducting a research study. The most important one is: To determi
Measures to Minimise Book Losses: Steep rise in cost of books, ill-organised Indian book market which makes replacement of lost material difficult, dependence on foreign pu
REQUIREMENTS FOR THE ORGANISATION OF RESOURCE SHARING LIBRARY NETWORKS One of the significant aspects that needs attention is that in a resource sharing network, each particip
Question 1 Define the term Quality Question 2 What is the objective of Reliability? Discuss various issues involved in ensuring Reliability Question 3 What are the basic princ
S t rategy-Implementing and strategy-making value The CoP gives value through the ability to develop the new strategies as well as implement the existing ones. The CoP, on th
Gestalt Alphabetisation Ranganathan was following the Gestalt Aplhabetisation to a severe degree in the earlier editions of CCC up to the 3rd edition published in 1951. In th
Internal Local Format Internal formats are so called because they are internal/local to a software system. They can be changed specifically as per the needs of the local syst
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