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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Classification Work: Library classification is the work of translating the specific subject of a document into an artificial language of ordinal numbers. This will result in a
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Hacker Hacker is one who delights in having an intimate understanding of the Internet workings of a system or computers and computer networks in particular.
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Increase in Demand: Exponential growth in the volume of published information, increase in the number of users and availability of large number of online and C D - R OM bibli
QUESTION (a) What are some of the major types of Knowledge Management roles that exist in organizations today? (b) What types of competencies should be present in a good Kno
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Question 1: Describe what is meant by ‘skilled-based', ‘rule-based' and knowledge-based behaviour. Explain in each case how these operating levels can give rise to human error
Finishing: Finishing is the final process of making the binding more artistic and attractive. This includes: preparation of the leather covering imaginative design f
Purchase Request In the previous section, you learnt about purchase and buy decision where the production manager decides the right part so that it can be used effectively. No
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