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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Measurement: The third method of data collection is measurement where standardized instruments are used to measure variables. For example, scientific instruments such as th
Question 1 Customer relations management is a broadly recognized, widely-implemented strategy for managing and nurturing a company's interactions with clients, customers or sal
Problem a) (i) Name the two primary types of Internet e-banking websites. (ii) Clearly differentiate between these two types of e-banking websites. (iii) Outline the ris
QUESTION 1 (a) Distinguish between conflicts of interest and bid rigging in public procurement (b) Explain the importance of a Code of Conduct in preventing corrupt practice
OBJECTIVES Library catalogue is an important tool in a library and cataloguing is one of the most important activities of a library. In this Unit, you are introduced to a few
Problem: ‘Government officials respond to incentives and disincentives. They are unlikely to undertake policies that are generally unpopular or that will lose them powerful sup
QUESTION (a) Explain the Arbitrage Pricing Theory. In what ways the Arbitrage Pricing Theory is considered to be a superior model. What are its main limitations? (b) Disting
QUESTION 1 Why is it that businesses are increasingly exposed to scrutiny and criticisms? How can they cope with these? QUESTION 2 What are the implications for corpora
A d v antages of an EPM System Let us now see some of the advantages of EPM are: One of the key rewards of converting to an EPM system is that projects have superior
Reference Section-Staff Activity Area of library building in library management Reference activity is one of the most important activities of a library and very often it is th
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