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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
S ocial structures as a management tool An understanding of the type of social structure which can take the responsibility of nurturing the learning, developing the competenci
Question 1 i) Explain the principles and importance of Quality ii) Differentiate between Quality Control and Quality Assurance Question 2 QFD is a customer driven planni
Record-keeping Equipment -LIBRARY EQUIPMENT - LIBRARY MANAGEMENT Record-keeping equipment in the library is mainly used for keeping records of periodicals-current issues as th
INNER FORMS OF A LIBRARY CATALOGUE: We have given you an overview of the physical forms of a library catalogue w their features, merits and demerits. Closely related to the ph
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Question 1: a. What are the traditional measures of development? b. What are the basic characteristics of the least developing nations? c. According to Denis Goulet, what
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Question 1 Explain any five differences between Tariff and Non-tariff Barriers Question 2 What is a trade policy? Explain arguments in favour of Free Trade Question
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