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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Whom do you think Rajender will eat with? Why?
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Problem: a. Describe how Integrated Resorts can be designed and managed to comply with the Government policy of "Maurice Ile Durable". b. What are the challenges faced by t
Question 1: (a) Explain the meaning of ‘Authority', ‘Power' and ‘Politics' in the context of an organisation. (b) What are the strategies that are usually used by Manager
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Binning The goods on receipt are received by personnel at the project stores, verified and then accepted. The goods are stored properly following store procedures, in bins/sto
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