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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Tender System: In the tender system, each list of books selected is sent to a number of booksellers who are requested to quote their lowest price for each book. The orders are
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Limitations of Alphabetical index: Readers must have some knowledge of the classification scheme used for the arrangement of entries before the person is able to consult the c
M e rgers and Acquisition Mergers and acquisitions (M and A) is a corporate finance strategy that helps companies to attain their objectives and financial goals. It involves
Question 1: (a) Operations management is an integral part of an organisation. Show how operations management can contribute to the success of an organisation. (b) Differen
WHAT IS A RECORD FORMAT THAT DIVIDES THE RECORD INTO SECTIONS?
Origin and Development of Internet The Internet has its origins in a network called the 'ARPA net, developed in the early 1970s by the Advanced Research Projects Agency (ARPA)
Rules of thumb for a competitive negotiation: Stick to your planned target and walk away points. You are likely to get a better overall deal if you make a larger nu
critically analyze mr. vincent''s reasoning
S ix-Sigma Speciality Six Sigma can be used for both operational and strategic management. It is regarded as a new quality management strategy that has the ability to replace
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