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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Question: A company faces a decision with respect to a product (code named M997) developed by one of its research laboratories. It has to decide whether to proceed to test mark
List out the secondary sources of information while pursuing market research
Sensitivity and Appropriateness: Sensitivity refers to the capability to detect changes or differences when they to occur. Often, multimodel measurements are made becau
Question 1 Discuss the stages of CRM implementation Question 2 Discuss CRM vendors in brief Question 3 The aim of BPR is to redesign and change the existing practices or
Specimen of a Binding Register: Libraries keep a regular binding register or cards which carry all particulars of books sent for binding. This is required not only for maintai
QUESTION 1 (a) Distinguish between conflicts of interest and bid rigging in public procurement (b) Explain the importance of a Code of Conduct in preventing corrupt practice
P roject team activities There are seven step procedures which the organisation can use to introduce the project team activities as a management strategy. The proced
User Approaches We have seen the purpose and functions of a catalogue. By using a library catalogue we can find out the various documents available in the library, without ph
‘Property management is more about managing an asset than managing a building: discuss with reference to the role of a commercial property manager.’ Prepare an essay or discussion
R i sk classification based on where risk control lies From the point of view of where risk control lies, five classifications of risk can be listed: External risks wh
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