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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Activities of a Binding Division: Identification and preparation of materials for binding Recording of all such materials requiring binding Specification of the sty
DMAIC process DMAIC was introduced by Motorola to help improve the business processes and also to increase the profitability. It can be defined both as a methodology
consequences of conflicts
Community of Practice Communities of Practice (CoP) are a network of people who are engaged in the process of collective learning in a shared domain. In the organisational cont
Factors Driving Contracting In this section let us try to analyse the factors which drive contracting decisions. Here, the buy mode is referred as contracting, subcontracting
Question 1: (a) Explain and discuss in detail, the management functions that are expected of managers. (b) Using illustrations, show how any one dysfunction in the above ma
QUESTION (a) What are some of the major types of Knowledge Management roles that exist in organizations today? (b) What types of competencies should be present in a good Kno
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QUESTION 1 One of the key questions in determining the company situation analysis is to find out the firm's resource strengths and weaknesses and its external opportunities and
Benefits of Project Quality Management Let us now discuss the benefits of quality in project performance. C ustomer satisfaction: It is the result of a quality project
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