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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
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Question 1: Read the following and answer the questions below. You are the Health and Safety Officer of a big industrial group which is constructing a new factory in which o
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A d v e rtise and Prepare the Shortlist Here we will learn how to advertise for inviting proposals. As opposed to open bidding for goods and works, proposals for consult
QUESTION 1 (a) Compare and contrast the quality culture in a traditional and a TQM organization (b) What do you understand by the PDCA cycle? QUESTION 2 (a) Discuss
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Question 1: You are employed as a consultant to undertake a reform programme in a particular public sector environment. Provide a detailed checklist for a sustainable reform p
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