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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
The composition of solid waste from a residential community is as follows: Component Percent by weight Combustibles ---
1. Straight Flow Line: The shortest distance between two given points is the straight line. This line provides a guideline for the path to follow. 2. Standardizatio
I ncentives These are rewards given when vendor/contractor exceeds your expectation. Incentives should increase contractor?s profit. Incentives can be categorised as:
Question A ) Discuss the changes in the composition of India's export and import since 1991. How has this affected Balance of payment situation of India? Question B ) Trading
QUESTION 1 Describe the powers the Permanent Secretary may exercise for the purpose of enforcing the Occupational safety and Health Act, 2005. QUESTION 2 (a) Explain th
discuss under definition the channel of marketing communication
Assigning the Class Number: Once the specific subject is formulated, assigning the correct Class Number can be done with the help of the classification scheme. But this process c
Selective Dissemination of Information (SDI): Selective dissemination of information is a method of supplying each user or a group of users with the references of documents or
Bibliographic data formats Bibliographic data formats adopted for exchange of data consist of three basic components: A defined physical structure: Rules for the arra
define
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