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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
DOCUMENT DELIVERY SERVICE .WORLD SCENARIO: Earlier libraries and information centres had no capability to deliver the documents other than to buy them from the publishers, dis
QUESTION a) Mintzberg argues that the word "strategy" has been used implicitly in different ways and provides five definitions. Elaborate on these definitions of strategy b)
Sewing Materials - binding materials: Thread: Sewing is the central operation in binding. The life of binding depends very much on the kind of sewing and the material used f
Question 1 Enumerate the principles of organization 2 What is decision making? Explain the steps involved in decision making 3 Explain briefly the classification of ward accomm
Classification and Cataloguing Policy: Whatever may be the scheme of classification or catalogue code chosen, a policy should be formulated for their application. Some of t
PURPOSE OF SAMPLING: When the population is too large and spread oyer a vast area, sampling needs to be done for the economy of time, energy and cost. But it is also
Your Responsible Officer has heard that materials will often be bought more cheaply at auction or tender than from wholesalers. He has also heard much about invitation to treat and
Question 1 Discuss the various activities carried out by commercial banks these days that are common to clients of both commercial banks and development banks Question 2 What
Question 1 Explain any five differences between Tariff and Non-tariff Barriers Question 2 What is a trade policy? Explain arguments in favour of Free Trade Question
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