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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
moral responsibility and blame
Physical forms of catalogue
QUESTION a) Outline four major benefits of ERP implementation. b) 'An ERP integrates the organization as one functional unit'. Briefly explain the meaning of this statement.
Halo Ef fect Halo effects refer to drawing a general impression of an individual based on a single characteristic. For example, if a person is well-dressed, you might s
QUESTION A popular restaurant has been losing customers and orders due to various delays and errors. The Restaurant Manager wants to identify problems and causes that might be
Question 1 Intermediation is the process of linking savers of money with those who are in need of money. Explain the intermediation process of banks. 2 Business lo
LENGTH: 1000- 1200 WORDS : ESSAY Choose one of these essay topics. (Include ABSTRACT AND PLAN for your report or your essay) If you choose to write an essay for this assignment, y
Speed: The methods, of receiving requests, processing the requests and mode of delivery of fax, electronic-mail or online systems. Documents may also be supplied by any one of
Patents Patents are an important source of information. Various primary and secondary journals publish information regarding current patents in specific subject fields. Offi
QUESTION 1 (a) Write short notes on the following terms and provide examples where appropriate? I. Rural tourism II. Urban Tourism III. Ecotourism IV. Culture touri
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