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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Vatican Rules - british museum cataloguing rules: Vatican Library. Rules for the Catalogue of Printed Books I translated from the 2nd Italian edition 1938, by the very Rev. Th
Internet - Definition A great majority of people are now aware of the existence of Internet But, many of them have perhaps a some what misguided view of what the Internet rea
QUESTION (a) What do you understand by classical utilitarianism? Explain its principles (b) How relevant do you think this concept is to our public and business organization
DOCUMENT DELIVERY SERVICE .WORLD SCENARIO: Earlier libraries and information centres had no capability to deliver the documents other than to buy them from the publishers, dis
RESEARCH APPROACH: Research approach (design) is the researchers overall plan for answering the research questions. The design indicates whether or not there is an interve
Question 1: i) What do you understand by good governance? ii) To what extent has good governance been implemented in the Mauritian Public Sector? Question 2: CSR h
Centralised Processing By "processing" we mean technical operations that are necessary to prepare library materials for access and use. So, centralized processing would mean u
A reas of risk and causes of risk Below are mentioned few areas and causes of risk. The term „operator? used in this listing means the owner (you) who awards the contract to t
a) Differentiate between encryption and decryption. b) Explain how cryptography works. c) List down three examples of symmetric key algorithms and two examples of asymmetric
Rules of thumb for a competitive negotiation: Stick to your planned target and walk away points. You are likely to get a better overall deal if you make a larger nu
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