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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
QUESTION (a) What do you understand by classical utilitarianism? Explain its principles (b) How relevant do you think this concept is to our public and business organization
Nature of Entries to be Filed We have noted that catalogue entries are either word entries or notational entries. In a dictionary catalogue they are word entries. In a classi
Title main Entry In cases, where the Main Entry is to be provided under the title of the work as per the Rules of AACR-2R, the skeleton entry looks slightly different. The Ti
Problems in Selection: Periodicals are more important than books for researchers and specialists. They contain more recent information in the form of research papers, news, re
Question 1: Show the importance of facilities planning and design with regards to: (i) Land (ii) Esthetics (iii) Space (iv) Buildings (v) Innovation (vi) Acces
PURPOSE OF SAMPLING: When the population is too large and spread oyer a vast area, sampling needs to be done for the economy of time, energy and cost. But it is also
Question: (a) Managers and other change agents use various means for mobilising power, exerting influence over other people, and getting them to support planned change effort
There are numerous reasons for a company to peruse M and A. Some of them are listed below: The M and A are undertaken to achieve specific financial, business and strategic
. Write a note on tracing a closed loop. What are the characteristic features of a closed loop?..
If you were one of the other foreman, what could you do to make Rajinder''s transition easier.
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