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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Question : (i) One of the important features of planning and design management is the efficient management of resources. According to you, what are these resources and how sho
QUESTION 1 (a) List five required elements of a valid contract. (b) Give one circumstance when a contract can be modified. (c) Give one reason for which a public body may
Inter-Library Loan (ILL) System of Online Computer Library Centre (OCLC): The Inter-Library Loan (ILL) system of OCLC is world's largest online computerised ILL system used by
Question 1 Explain the opportunities and challenges in healthcare HRM Question 2 Discuss employee grievance systems in healthcare Question 3 Transactional analysis
H i story of project management While quality management was developing, around the same time a number of events led to the need for better project management. In the 1950?s
how will i make a project related to introducing a new product and making a new organization .. also i have to tell about my target ? i choose to introduce glases for blind people
Developmental Longitudinal and Cross Sectional Survey: Suppose, you wish to study the growth and development pattern of children from birth tofive years of age. This i
PROCEDURES AND ROUTINES: The procedures and routines in the preparation of documents for use arise out of various activities and operations. These can be listed as follows:
C hallenges Quality improvement can create conflicting situations and could result in complications. Project team members may be disillusioned by the past failures. The past e
S ix-Sigma Speciality Six Sigma can be used for both operational and strategic management. It is regarded as a new quality management strategy that has the ability to replace
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