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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Subject classification: A Compound Subject is a basic subject when it has at least one focus, or has at least an aspect, i.e., it has a basic facet and one or more isolate
Reengineering The Reconceptualizing and restructuring business procedure and practices with the intention of increasing quality, efficiency, and employee and customer satisfact
Question 1 What are special events? Give example. What is meant by vision statement? What are the components of a good vision statement? Question 2 Every bidding doc
Question 1 Write a short note on technology strategy. Describe in brief about the innovation management Question 2 What is the significance of technology diffusion? What are
Question 1: (i) Explain why it is not normally advisable to use the cost plus method in the pricing of rooms for first class hotels. (ii) Mention and explain four types of
Filing Equipment -LIBRARY EQUIPMENT-LIBRARY MANAGEMENT Provision for filing has to be made for many kind of materials, from architectural and technical f very large size to
Question: (a) Selection of Consultant; (i) Give the reasons why an Expression of Interest may be required as a first step in the Procurement of Consultancy services. (ii
Perfect binding: The need to find a less expensive process for binding paperbacks led to the development of the 'perfect binding' - Considered as the most imperfect. This subs
Q uality characteristics The definitions of quality could be appreciated in a better way if we understand the characteristics of quality. Every product and service has a set o
P e rforming Quality Control Quality control uses techniques and performs activities to compare actual quality performance with requirements and define appropriate actions if
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