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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Question 1: Elaborate on the weaknesses of the Traditional Model of Public Administration. Question 2: Define the term "Administrative Reform". Why is it so critical i
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Please quote on 5 case study questions and 6 sub questions
RightPages and Science Direct: Online Document Delivery Services Another two publishers, namely Springer-Verlag and Elsevier Science, have announced launching of online docum
The excellence theory is a general theory of public relations that resulted from a 15- year study of best practices in communication management funded by the International Associat
Question 1: (a) Discuss the use of the following fuels in the Mauritian context. Comment specifically on their impact on the economy and on the environment. i. Coal ii.
Current Awareness Services: Current awareness services are designed to keep the user abreast of information in thier area of work or interest that has recently been published
#queYour role is to create a training presentation for 2-3 of the tasks in the list below that could be used in Kyosha Valley''s Medical Facilities training. Think outside the box
QUESTION In project management, there are three primary variables: the amount of work to be done; the amount of time available (calendar time, not person-years); and the amount
Mechanisms The first step towards HRD is to set up a unit in the organisation to deal exclusively with personnel development programmes. The mechanisms to implement these prog
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