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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Plan, design, deliver, and evaluate an original training or HRD development program that you might use in your organization or one that you are very familiar with.
Case Study: In a case study the survey is based on one or more samples. Study on the respondent(s) can be investigated in depth, which is not possible with large number of
Cooperative and Centralised Cataloguing There are many similarities in objectives and purposes of cooperative and centralised cataloguing, however, there are many differences
Management : The magnitude of maintenance work, like all other work in the library, depends on the size and complexity of the library and the quantum of operations. Decisio
1. You will critically review 6 or more scholarly articles that inform the reader about your topic. You should have: At least: Two articles that describe the overall issue or
define,fuctions, principals, and introduction,how to speculation
C ontrol of contracts The contract control process commences right at the beginning stage of bid document preparation inviting contractors to bid, and proceeds through the con
Do you believe health care should be available to all Americans regardless of their ability to pay?do you believe it''s a basic right?if so all healthcare or only basic services.
EXPERIMENTAL RESEARCH: One of the other method used in research is Experimental Research. Meaning and Characteristics Experimental research is concerned with ca
The sunshine Tomato Soup shippers produce tomato soup at three West Coast Canneries in Bakersfield, Phoenix and Eugene. The soup is shipped to four regional warehouses. Due to high
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