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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Q. Does FCA facilitate to support recycling? How? Ans. No. FCA does not defender recycling or any other waste management alternative. It provides a significant tool for an
Specimen of a Binding Register: Libraries keep a regular binding register or cards which carry all particulars of books sent for binding. This is required not only for maintai
QUESTION a) In the day to day operations of the organisation daily activities are carried. Project management activities are also carried out in a planned manner. List the dist
Mr. Vincent, the Manager of a large supermarket, was taking a management course in the evening programme at the local college. The Professor had given an interesting but disturbing
frequent mistakes in planning process
Question 1 The type, structure, and composition of individual teams vary within an organisation. a) Differentiate between formal teams and informal teams, using appropriate
QUESTION 1 (a) Explain the four characteristics of service and discuss the challenges that these characteristics pose to service products. Use relevant examples for each charac
statistics are not mainly the records of the past but they are useful in the planing of the future. Discuss the statement and explain the role of statistics in economic planning.
A c quisition Motives In the previous unit you learnt about the history of M and A. All the companies do not always have acquisition strategies, and not all companies that ha
PROCEDURES AND ROUTINES: The procedures and routines in the preparation of documents for use arise out of various activities and operations. These can be listed as follows:
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