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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
HUMAN RESOURCE DEVELOPMENT-INTRODUCTION Of all the resources of any organisation, the most valuable and important resource is quality manpower. This is the force that activate
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Power The capacity of power is to influence in the behavior of other people so they do things that they would not otherwise do. The most important component of power is depende
Question 1: You have just been appointed as Food & Beverage Controller of a major Food & Beverage operation within a medium-size hotel. Explain in detail the various areas you
QUESTION A popular restaurant has been losing customers and orders due to various delays and errors. The Restaurant Manager wants to identify problems and causes that might be
Please quote on 5 case study questions and 6 sub questions
Scope of Materials Handling Materials handling is spread over to many different industries and fields of engineering. The followings table gives its broad application.
Information Demand Information services are needed to provide information not only on demand but also in anticipation of its use. Often it will be necessary to repackage the
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