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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
The full lifecycle framework The objective of this section is to introduce the full lifecycle approach proposed by Berghout et al. (2002). This framework deals in an effectiv
Question 1 of 16 4.0 Points Six (6) samples of size five (5) were used to collect the data presented below: sample number 1 2 3 4 5 6 sample mean (x-bar) 8.0 8.1
History of Filing Systems The history of filing systems can be traced back to the history of libraries because basically man prefers order and early librarians, therefore, wo
What are the implications of management innovation in a banking industry
PROBLEMS OF DDS AND ROLE OF INTERNATION ORGANISATION: Copyright issues, non-availability of publications and restrictions imposed on the storage and delivery of documents elec
Purchase and Buy Decision The project manager or the production manager of a project has to decide whether to buy or make a part, so that it is available at the right schedule
Microform reading room, collection and production Units in Reader Activity Area of library building -library management These days, more and more use being made of microforms-
HUMAN RESOURCE DEVELOPMENT-INTRODUCTION Of all the resources of any organisation, the most valuable and important resource is quality manpower. This is the force that activate
. Write a note on tracing a closed loop. What are the characteristic features of a closed loop?..
Acquisition Through Gifts/Donations: Gifts and donations constitute an important source acquisition of reading materials in a library. Many a library has benefited enormously
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