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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Subject Headings: After classification work, logically the next step in the technical processing of a document is the work of assigning appropriate subject headings. These a
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Objectives of INFLIBNET The main objectives INFLIENET are as under: To evolve a national network of libraries and information centres in the country and to improve info
Conditions for adopting force account List of the situation where you can utilise force account is mentioned below: Works are small or in remote locations where mobilis
For our project we have to describe a value chain for an airport. Could you help me with what I need to describe at all the primary procesess.
The Development of the Quality Standards Quality standards evolved with quality management movement which gained importance after the Second World War. The contr
Campaign management at Harrah's Entertainment Harrah's Entertainment is the world's largest gaming organization. Through Harrah's Total Rewards programme customers earn credit
QUESTION 1 Explain each of the following concepts- (a) PESTEL analysis of the macro-environment (b) Porter's five forces (c) Value chain analysis QUESTION 2 Th
Withdrawal - library management: A book may be withdrawn from collection/from the stock register and shelf list if: • it is outdated • worn out beyond repair •
ISO 9000 Quality System Standards ISO is the universal hallmark of quality which consists of a family of standards for quality management systems such as ISO 9000.
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