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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
Responsibility for Loss of Books: In a majority of libraries of the western countries, librarians are not held responsible for books losses, but many organisations in India co
Product development cycle All products under development typically follow the cycle of market place-to-market place. The development starts with identification of a product in
What are the characteristics of centralised purchasing?
Question 1 When you establish an export firm there are various regulations which have to be followed. List the steps in formation of an export import firm. Describe the procedure
DOCUMENT DELIVERY SERVICE OF INSDOC: INSDOC has been offering DDS at national level since 1952. The service is provided utilizing the entire country's resources including thos
Arrangement of Documents in Libraries: Until the end of the 19th century library collections were small in size. Not as many subject fields had developed as one notice now, an
Problem 1 Radio, as a medium of communication, functions in two main ways: it serves the individuals; and it operates on behalf of the society (Leish, 2007). Using suitable exa
Cluster Sampling In cluster sampling there is a successive random . sampling of units. The first unit to be sampled is large grouping or clusters. For example, in drawin
define
Charging Desk -Circulation Area in library building This is the key functional area of the library and a great deal of thought should be given to its location, size and shape
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