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QUESTION 1
Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points?
QUESTION 2
By referring to an organisation of your choice, critically evaluate the costs of quality and explain the difficulties that might be encountered during the process
QUESTION 3
A well-known company has been losing customers due to various delays and errors. The Quality Manager wants to identify problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply ANY FIVE of the following quality tools and techniques to reduce errors and increase customer satisfaction-
(a) Pareto Analysis
(b) Control Charts
(c) Cause and Effect Diagram
(d) Check Sheet
(e) Scatter Diagram
(f) Affinity Diagram
(g) Forced Field Analysis
TYPES OF DOCUMENTATION AND INFORMATION CENTRES Documentation and information centres are discussed here under three broad groups. They are: i) By ownership, i.e., those
HUMAN RESOURCE DEVELOPMENT OBJECTIVES Human resources constitute the most important of all resources of any organization. Attention to managing and modulating this resource
Question: a. Estate Management is a fairly new discipline of the Built Environment. Describe the concept of Estate Management and how its evolution during the past decade.
Question 1: (a) Operations management is an integral part of an organisation. Show how operations management can contribute to the success of an organisation. (b) Differen
Question 1 Logistics is one of the key areas in international business. Explain the meaning and objectives of logistics Question 2 Which is the main transport document
Maturity model in CobiT 5: CobiT 5 maturity model is based on the ISO/IEC 15504. This new model presents some differences (CobiT 5 2012). However, an important similarity betwe
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Selection of Sources: A good approach to literature search is looking up a bibliography, an encyclopaedia or a review publication. This provides background information as also
Critically analyze Mr. Vincent’s reasoning.
Question 1 Define conflict. Discuss four ingredients of conflict Question 2 Discuss four different types of conflicts which may occur in any organization Question 3 List
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