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Identification of Customers:
Who are the external and internal customers? Can customers be segmented either on the basis of the service that they require, or their attitudes to effective service delivery? This will no doubt bring out different opinions from different groups. As a starting point, libraries should focus their efforts on identifying the customers and determining their expectations. The objective is to provide excellent service to existing customers. Satisfied customers bring new customers, dissatisfied customers discourage new and existing customers. Of course improved customer service and satisfaction is a long-term strategic initiative. It requires commitment from the head of the organization, staff, funds and time. Identification of customers, and 'providing customer service and satisfaction work as effective management tools to help libraries accomplish their mission.
ISO 8402 deals with standardization of quality vocabulary. ISO 9000 is actually a series of guidelines for selection and use of the appropriate systems standards of ISO 90
how to manage project
Explain about the term project initiation document. A project initiation document (PID) that is project proposal document or charter, is a report to illustrate a business case
Choose a claim at one of the projects from your organization or another one and discuss the following topics (giving reasons for your answers). Submit your answers using PowerPoint
T he dark side of quality cost analysis The Quality Cost Analysis will always look at the organisation's costs and not the customer's costs. The manufacturer and the seller ar
Quantitative layout analysis - Trial and Error Method Here we use simple travel chart and graphical approach to reduce to minimize nonadjacent flows by centrally locating the
This product not only having more than 1000 pages of content explaining how projects should be undertaken successfully, but it also includes: 51 detailed project management temp
summarise the argument for such a policy of partnering with a major supplier such as BAA and MACE HAVE DON HERE
L Company, a manufacturer of family cars, has invested in a robotic painting system for its cars Ensuring the right quality of paintwork on each car is a critical success factor fo
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