Identification of customers - implementing tqm techniques, Project Management

Assignment Help:

Identification of Customers:

Who are the external and internal customers? Can customers be segmented either on the basis of the service that they require, or their attitudes to effective service delivery? This will no doubt bring out different opinions from different groups. As a starting point, libraries  should focus their efforts on identifying the customers and determining their expectations. The objective is to provide excellent service to existing customers. Satisfied customers bring new customers, dissatisfied customers discourage new and existing customers. Of course improved customer service and satisfaction is a long-term strategic initiative. It requires commitment from the head of the organization, staff, funds and time. Identification of customers, and 'providing customer service and satisfaction work as effective management tools to help libraries accomplish their mission.  


Related Discussions:- Identification of customers - implementing tqm techniques

Implementation of a quality program, Question: (a) Any project has a be...

Question: (a) Any project has a beginning and an end; without a formal closure process, project teams can fail to recognize the end and this can drag the project into unnecessa

Illustrate the method of on the job training for managers, Illustrate the m...

Illustrate the method of On the Job Training for managers? Methods of ‘On – the Job Training’ for Managers are illustrated below: a. Experience: Under such method a person

Project management value measurement process, Project Management Value Meas...

Project Management Value Measurement Process Value management is a process which will have to be used throughout the project.  The  different  tools  and  techniques are availa

To help local producers by restricting international trade, Attempts by a c...

Attempts by a country to help local producers by restricting international trade is known as   protectionism.

Measures of success of project management, M eas ures of Success The ...

M eas ures of Success The most important objective of project management is to meet or exceed expectations of the sponsors of the project. These prospects are typically expre

Explain how effective teamwork is beneficial, Question: (a) Explain how...

Question: (a) Explain how effective teamwork is beneficial to both the individual and the organisation. (b) Team leaders have to be on the lookout for symptoms of ineffecti

Budget, Budget A budget is a financial preparation or planning and a re...

Budget A budget is a financial preparation or planning and a record of all planned expenses and revenues. It is a plan for borrowing, saving and spending. A budget is a sign

Project management structure, what are the segments involved in project man...

what are the segments involved in project management structure?

What is the use of critical path analysis as a tool, What is the use of cri...

What is the use of critical path analysis as a tool? The use of critical path analysis as a tool: a. It is good visual communication and planning tool for effectual time man

Describe types of projects requirements according to wijnen, Describe all t...

Describe all types of projects requirements according to Wijnen. Preconditions: It forms the context in which the project should be executed. Illustrations include legisl

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd