Identification of customers - implementing tqm techniques, Project Management

Assignment Help:

Identification of Customers:

Who are the external and internal customers? Can customers be segmented either on the basis of the service that they require, or their attitudes to effective service delivery? This will no doubt bring out different opinions from different groups. As a starting point, libraries  should focus their efforts on identifying the customers and determining their expectations. The objective is to provide excellent service to existing customers. Satisfied customers bring new customers, dissatisfied customers discourage new and existing customers. Of course improved customer service and satisfaction is a long-term strategic initiative. It requires commitment from the head of the organization, staff, funds and time. Identification of customers, and 'providing customer service and satisfaction work as effective management tools to help libraries accomplish their mission.  


Related Discussions:- Identification of customers - implementing tqm techniques

Define incremental approach of system testing, Define the incremental appro...

Define the incremental approach by system testing. System test: In system testing, the developers are checking which the system gives the functionality described by the u

Define the guidelines for software development program, Define the Guidelin...

Define the Guidelines for Software Development Program In this part we have known some common parameters as checkpoints for the assessment of some software development project.

Objectives of quality control, To assesses the quality of the raw materials...

To assesses the quality of the raw materials semi finished goods and finished products at various stages of production process. To see whether the product conforms to the predet

What are claimed benefits in use of structured methods, Some critics have s...

Some critics have said that the utilization of structured methods, as like SSADM, raises both delivery time and bureaucracy. Do you imagine these criticisms are justified and what

Client master plan, The Client Masterplan includes introduction, rationale,...

The Client Masterplan includes introduction, rationale, client objectives and stakeholder management. This should be a rationalisation of the requirements. Guidelines

Define the term scenario planning in risk management, Define the term Scena...

Define the term Scenario Planning in risk management. Scenario planning: It is about perceiving uncertainties for example identification of risks and the growth of pre-em

Accadmic report, I need assignment at least in 10000 words. on above topic ...

I need assignment at least in 10000 words. on above topic also i would like send you sample report only for understanding

Why undertaking competitive analysis is important, S is enrolled on T Compa...

S is enrolled on T Company's management development programme.  Although S has a financial background, the aim of the management development programme is to help him to gain a bett

Elements of total quality management, ELEMENTS OF TOTAL QUALITY MANAGEMENT ...

ELEMENTS OF TOTAL QUALITY MANAGEMENT (TQM): The philosophy of Total Quality Management is based on understanding customer needs and improving customer service and satisfaction

What if i need more money for my project, Q. What if I need more money? ...

Q. What if I need more money? The similar applies here as in Question 17. Though the options that are open will depend on how far the project has already advanced. In general t

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd