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Identification of Customers:
Who are the external and internal customers? Can customers be segmented either on the basis of the service that they require, or their attitudes to effective service delivery? This will no doubt bring out different opinions from different groups. As a starting point, libraries should focus their efforts on identifying the customers and determining their expectations. The objective is to provide excellent service to existing customers. Satisfied customers bring new customers, dissatisfied customers discourage new and existing customers. Of course improved customer service and satisfaction is a long-term strategic initiative. It requires commitment from the head of the organization, staff, funds and time. Identification of customers, and 'providing customer service and satisfaction work as effective management tools to help libraries accomplish their mission.
Illustrate the term Industrial Relations briefly? Industrial Relations (IR): Industrial Relations are that aspect of management that deals along with the manpower of the e
Tolerance and Surface Finish Design engineers are always blamed of specifying closer tolerances than necessary. It is obvious that to achieve a tolerance of ± 0.001 mm is mor
Explain about the project management systems. Project management systems: Each project must have a plan and a set of goals or performance measures to achieve this. Contro
Weightings of performance against the success criteria In any discussion on success, it is necessary that a distinction is made amid project success and the success of the proj
Strong organisational values, engaging vision that is inspirational for employees as well as creating a sense of involvement with effective communication channels.Organizational va
Q. How do I organize and apply resources? A. The first moreover most important step in the implementation phase is to re-visit the project plan (or the project brief) and to
ADVANTAGES OF PARTICIPATIVE MANAGEMENT: Advantages: For improving the library and information service, the management follows the technique of participatory decision making wh
What are the contents of project planning document? Contents of a PPD (project planning document): a. Project resource plans b. Quality control and quality policies proce
Organization's culture is the shared perception that organizational members have about its characteristics.As stated earlier, an organization's competitive advantage depends largel
i need an assignment to be done by microsoft project 2010 . it should contain all details like critical path,and gantt chart etc in .mpp .
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