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Human Resources - KPI
It is the responsibility of management to have the lean, capable, customer friendly organization that strives for catering to diversified need of all the stakeholders. The productivity should be measured along with respect to every employee and it should be benchmarked along with respect to past performance and with the industry best.
Human Resources - Proposed KPIs
KPI
UOM
Measures
Representative Standards
Total Staff / Total Customers
%
Planned versus Actual
99%
Billing Staff / Total Customers
Maintenance Staff /Total Customers
Customer service Staff /Total Customers
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