How to use approximation formulas for your calculation, Operation Management

Assignment Help:

The Northern Emergency Computer Support has a call center with 10 customer service representatives. Historical statistics show that the durations of customer calls are exponentially distributed, and the average call duration is 20 minutes. Customer calls arrive according to a Poisson process. The arrival rate is 15 customer calls per hour (on average). Use approximation formulas for your calculation.
How long, on average, does a customer have to wait (before a representative picks up his or her call)?


Related Discussions:- How to use approximation formulas for your calculation

Explain assessment of the quality of the decision, Watch the video, how to ...

Watch the video, how to perform a SWOT Analysis, and then conduct a SWOT analysis using the Starbucks' Global Quest 2006: Is the Best Yet to Come? Case provided in the Course Mater

Describe views of organizational conflict, Discuss three barriers to effect...

Discuss three barriers to effective oral communication and possible remedies. Discuss 3 views of organizational conflict. When is conflict "good?" When is conflict "bad?"

Explain main mechanisms that managers use to assess output, The three main ...

The three main mechanisms that managers use to assess output or performance are financial measures, organizational goals, and operating budgets. Compare and contrast when it would

Leaders are responsible for achieving desired results, Leaders must be held...

Leaders must be held accountable for achieving desired results. What does this mean to you?

Explain groups impact health care quality, Identify and discuss how these g...

Identify and discuss how these groups impact health care quality and patient safety: federal oversight agencies, accrediting bodies, and consumers.

Explain the method of job evaluation, Explain the method of job evaluation....

Explain the method of job evaluation. Method of job evaluation: Following are the methods wherein job evaluation is done:- a) Ranking method. b) Classification method.

Explain opportunity of working, What are activities that are carried out at...

What are activities that are carried out at a national union convention, and why does this type of venue allow for the Democratic process to have an opportunity of working?

Explain method for a company to advertise, How does Facebook compare with T...

How does Facebook compare with Twitter in terms of a method for a company to advertise? Is the audience different for the two? Are the risks/rewards different?

Explain organizational culture serves in organizations, Organizational cult...

Organizational culture serves what purpose in organizations?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd