How to measures customer satisfaction for the product, Project Management

Assignment Help:

Quality ultimately is calculated in terms of customer satisfaction.)

Surveyed before product delivery and after product delivery (and on-going on a periodic basis, using standard questionnaires)

Number of system improvement needs per year

Number of maintenance fix needs per year

User friendliness: call volume to customer service hotline

User friendliness: training time per latest user

Number of product recalls or fix releases (software vendors)

Number of production re-runs (in-house information systems groups)

 


Related Discussions:- How to measures customer satisfaction for the product

Changing customer demands and strong competition, In response to changing c...

In response to changing customer demands and strong competition, the new product development team of Z Company has been working on a new product range. However, the process has not

Explain the methodology of sequencing the activities, Question 1 For a...

Question 1 For an event manager, organizing an AGM would be a relatively 'dry' affair as the elements of entertainment, decoration and catering are missing in this event (some

Process capability - tqm, Multiplicity of processes available for a job th...

Multiplicity of processes available for a job the selection of an appropriate process is not an easy matter. Choosing a process with over capability is as bad as choosing one w

Determine the point project lifecycle into the business case, At what point...

At what point into the project lifecycle must the business case be prepared? The short respond to this is ‘before any exact work has been completed and before main resources ar

Explain force field analysis techniques, Question 1: Choosing a social ...

Question 1: Choosing a social project of your choice, use the SWOT analysis and Force Field Analysis Techniques to scope the project explaining what are feasible and what are n

Project cost management, Your project sponsor has asked you and your team t...

Your project sponsor has asked you and your team to refine the existing cost estimate for the project so that there is a solid cost baseline for evaluating project performance. Rec

Operating cycle , using the operating cycle and any other financial managem...

using the operating cycle and any other financial management knowledge,discuss the applicabilty of such cycle to poultry

Improvement of the human aspects of quality, Question 1: Explain the ou...

Question 1: Explain the outstanding contributions of Dr. Kaoru Ishikawa towards improvement of the human aspects of quality. How did Dr. Ishikawa prepare a specific Japanese qu

Action planning, In the previous learning unit, you examined your values, a...

In the previous learning unit, you examined your values, aspirations, strengths and competency gaps to identify three goals towards which you will strive in this programme and in y

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd