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Question 1:
You have been asked to give advice on telephone technique to someone who is about to start their first job.
a) Describe FOUR factors to be considered in taking telephone calls. b) Describe FOUR factors to be considered in making telephone calls.c) What can be done to help employees who are not good at using the telephone?
Question 2:
You have been asked to write an article for your organization magazine specifically targeted at employees who are studying for qualifications. Your title is ‘How to make notes effectively?'. The article should be about 200 words in length and contain practical advice and examples.
Question 3:
The employees at Data Services, where you work in the personnel department, are unhappy about their conditions of service. You have been asked by your manager to form a group which will meet and investigate this problem.
a) What would you consider to be an effective group size and why?b) Your first action is to call a meeting of this group. Give valid reasons for calling such a meeting.c) You are to chair this first meeting. What preparations would you make to ensure that it is successful?
QUESTION 1 (a) Explain by the term "cultural shock"? Support your answer with examples (b) Ethnocentrism is one of the barriers of communication. Clearly explain how does i
The most significant emerging global economies, in terms of growing power and influence, are normally referred to BRIC economies
QUESTION a) Differentiate between the following key terms used in any e-banking security system: (i) Authentication v/s Authorisation (ii) Data Confidentiality v/s Data I
Question 1: (a) Explain the control process. (b) Discuss the importance of control for managers to improve business performance. Question 2: Using Herzberg's theory
What is the difference between Criminal and Civil Law? Provide a real-world example of a dispute that would classified as civil law and one that could be classified as criminal la
Inspection planning can start after the product specification is finalized. First job in the inspection planning is to identify the characteristics which are to be checked
the angency refers to which of the following
how to start the introduction?
Presentation Skills: Once an appointment is set to meet up with a customer, a presentation should be made. A lot of work has previously gone into making the appointment. O
Start a new workbook and develop a spreadsheet solution for Gareth's Gardens in order for him to efficiently record his garden orders and produce his customer invoices. The soluti
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