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Question 1:
You have been asked to give advice on telephone technique to someone who is about to start their first job.
a) Describe FOUR factors to be considered in taking telephone calls. b) Describe FOUR factors to be considered in making telephone calls.c) What can be done to help employees who are not good at using the telephone?
Question 2:
You have been asked to write an article for your organization magazine specifically targeted at employees who are studying for qualifications. Your title is ‘How to make notes effectively?'. The article should be about 200 words in length and contain practical advice and examples.
Question 3:
The employees at Data Services, where you work in the personnel department, are unhappy about their conditions of service. You have been asked by your manager to form a group which will meet and investigate this problem.
a) What would you consider to be an effective group size and why?b) Your first action is to call a meeting of this group. Give valid reasons for calling such a meeting.c) You are to chair this first meeting. What preparations would you make to ensure that it is successful?
Develop a process map for the process a professor must follow to prepare a multimedia presentation of a concept for students. Developing a multimedia presentation can require va
what is change management iceberg
QUESTION 1 (a) Discuss the role of each of the three closely related patterns of group communication (cohesiveness, conformity and deviance) in groupthink. (b) Briefly descr
The major activities of the second phase are given below: a. Establish a BPR organizational structure b. Establish the roles for performing BPR c. Chose the person
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Illustrates the procedure of job evaluation? Procedure of Job Evaluation: The process for job evaluation is as specified below: a. Know the jobs to calculate. b. Sel
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Problem : a) Describe the food chain approach to food safety. b) ‘The Food Law Code of Practice sets out the way local authorities should apply food law, and how they would
QUESTION 1 Enterprise Resource Planning (ERP) programs are software used by companies to manage information in every area of the business. ERP programs help manage company-wide
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