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Question 1:
You have been asked to give advice on telephone technique to someone who is about to start their first job.
a) Describe FOUR factors to be considered in taking telephone calls. b) Describe FOUR factors to be considered in making telephone calls.c) What can be done to help employees who are not good at using the telephone?
Question 2:
You have been asked to write an article for your organization magazine specifically targeted at employees who are studying for qualifications. Your title is ‘How to make notes effectively?'. The article should be about 200 words in length and contain practical advice and examples.
Question 3:
The employees at Data Services, where you work in the personnel department, are unhappy about their conditions of service. You have been asked by your manager to form a group which will meet and investigate this problem.
a) What would you consider to be an effective group size and why?b) Your first action is to call a meeting of this group. Give valid reasons for calling such a meeting.c) You are to chair this first meeting. What preparations would you make to ensure that it is successful?
QUESTION 1 (i) Outline the importance of good body language at work. (ii) Elaborate on its importance while dealing with clients. Answer with examples. QUESTION 2
What are the types of different barriers to successful communication? Various barriers to successful communication are as illustrated here: a. More levels within the organis
Management skills: Q. A few organizations have recently tried to minimize employee use of email when communicating with colleagues. Specifically, these companies have banned t
According to you, do you thing jonh Mackey attitudes was ethical?
You are a middle manager for a company and are planning a training session for your supervisors on effective versus ineffective leadership. You know from past training sessions tha
What is Labour Turnover? Labour Turnover: Labour turnover considers as the movement of workers within and out of an organisation. This may be described as the time-to tim
QUESTION 1 (a) Examine critically the three major barriers to inter-cultural communication. (b) Explain how these barriers could be eliminated due to a better understanding
QUESTION "Cultural differences affect intercultural encounters, usually by leading to misunderstanding or conflict, at both the individual and the group level" (a) Explai
explain the rating plan method of plant location
c) Students should simplify what they see as an 'improvement' in communication in the workplace. Measures used to judge the competence of communication could include: Speed
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